Buyer beware! They don't know what they are doing. Measurements were way off in multiple rooms…read moreresulting in tens of thousands to rework and revise her design. Don't be fooled by a storefront showroom. They don't have a decent CAD program for design and cannot show the consumer accurate drawings. Then a common reply when errors were pointed out was "can't the GC fix that?". They took ZERO responsibility for their errors. They actually had to have a "colleague from another firm" try to fix their bad drawings but they couldn't so the suggestion I received was to call a closet company for my pantry. My pantry is a walk in. It's not small. Accessories that were part of the contract never showed up. I highly suggest going with someone that has more experience and better customer service.

We hired @Home to remodel two regular sized bathrooms in our Delavan, WI vacation townhome at a…read morecost of $36,000. Here is what we received in return: Our expectations were that the 2 bathrooms would be worked on daily until completion. That did not happen and the job took from Feb. 1 to the first week in June. Tony hired a a tile guy who had a full time job and told us he could only work evenings and weekends, then rarely showed up at all. He used 1" slivers of tiles which looked terrible and we had to complain and ask him to re-do the tile which he did at the last minute before completion. He also put a chip in our brand new bath tub and had to have a repair company come out and fix it. Kathy's design skills are questionable. For example, she recommended a pebble look shower floor tile which we realized after the installation clashes with our granite seat & threshold. Their selection of vanities, mirrors, lighting, faucets, etc. were all low quality goods, although we paid top dollar. At one point they tried to supply a plastic soap dish from Home Depot in lieu of the tile niche we had requested. The shower enclosure was supposed to be frameless and we even have a text with photo to prove that was our choice . Yet they ordered one with a frame which also made noises after installation that they told us were normal until we insisted it be corrected. Tony did not like the fact that every time we came up, we found issues with their workmanship and at one point said he was not going to work when we were in the house blaming this on Coronavirus, although we always stayed on the first floor with masks on while both bathrooms were on the second floor. In then end, Tony never showed up to fix an uneven tile in one bathroom floor which we discovered after we had given them the final payment These are just a few examples of a frustrating 4 months and overall disappointment in the results. @Home is not as experienced as they lead you to believe, supply inferior quality goods and use moonlighting labor to try to cut costs. They require much more supervision than should be necessary when you invest $36,000 to remodel two small bathrooms. We would not hire them again or recommend them to anyone.

The worst customer service I have ever had to deal with. Custom cabinets that are chipping before…read morewe even moved into home. Pat's response "it is what it is". Interesting in a todays age of customer service she won't even assist us in mitigating any issues. Pat did mention multiple times that it's normal wear and tear and we are being to picky. Even though nobody is living there. I'm dealing with her distributor that was more than happy to assist us and hopefully help mitigate issues. Our dream home so I'll keep in touch to let you all know what happens in coming days

I recently moved to Lake Geneva and my home had a very ugly and outdated small kitchen. A friend…read more(who has a stunning kitchen done by them) recommended America's Best Cabinets. Pat and Bob were a delight to work with. They helped me maximize the space with everything I wanted. They are true professionals. Everything about this kitchen is beautiful. I've had compliment after compliment and am proud to show it off!

Terrible customer service. I've never felt so inadequate or unvalued. Just because my order was not…read morea very large one doesn't mean that you shouldn't make your customer feel valued. The owners we extremely cocky and unprofessional. Never again and I do not recommend this place to anyone.

The Kitchen Cubes guys just installed my new Formica counter top in my kitchen. Looks terrific…read more They also installed a new sink and faucet. Very efficient and thorough. Plus, a few months ago they also installed a new bathroom vanity top and that looks great as well. Very happy with the company and their service.

DreamMaker of Southern Lakes is fantastic. A++. We wanted to remodel a bathroom. The entire…read moreprocess was painless. We worked with Mary on our design. Once that was completed and agreed to, we worked with Andrew, the installer. These two are beyond professional. Andrew would show up each day at the agreed upon time. Not early, not late...exactly on time. He was polite and very neat. This was a bathroom on the second floor and there was no mess anywhere. Floors were covered. Carpet was protected. Work proceeded quickly. After the first day, Mary followed up to make sure there were no issues that we were concerned about. She did the follow-up a few more times over our project just to make sure we were happy. When necessary, other DreamMaker employees would help Andrew with the heavier objects. Riley and Jay were very nice, personable and professional. Their plumbing sub was again very good and he did some upgrades to make sure our plumbing was protected from freezing. No extra charge...they just make sure everything is done right. We are so happy with how the process went that we are working with Mary on remodeling our kitchen. The biggest positive with DreamMaker is they do 90+% of the work with their own employees, so we did not have to deal with a bunch of different subs. No tiling sub. No electrical sub. No painting sub. That makes the whole process very easy and smooth! Jack & Gayle G Burlington

From the owner: Our distinctive, full-service remodeling approach focuses on serving our clients from design…read morethrough installation. With a dedication to superior craftsmanship and ethical excellence, our specialists are committed to delivering a design that meets your specific needs, while communicating consistently throughout the entire process. You can feel secure that your project will be completed in the most efficient manner possible with minimal disruption to your life.

Was supposed to come by for a quote 2 days in a row and never showed up or reached out to say…read moreanything.

The service was impeccable. Sergio is very responsive and knowledgeable. The quality of the work is…read moreperfect! Sergio's teams were always on time, and he was definitely interested in providing the service in a timely manner. I would recommend this company for any remodeling needs you have.

Sadly, my poor rating is due to the fact that over a month ago I called and was told that the…read moreperson I would need was on vacation and would call me back. I was ever called back. Hesitantly I called them last week. Was told they would call me back the next day. Nothing. Now, my project is delayed.

Had water leaking from my ceiling and Mike rushed over, pin pointed the problem and had it fixed…read morewithin an hr. Great service, timely response and, great pricing. I will definitely use WW again, A+

After recommendation from a friend, we stopped into the store. Verlissa, the designer, helped us…read more We had already picked out tile for the bathroom of our bedroom., so she helped us from there. Planning went well and they scheduled to start after Thanksgiving. Mike, the builder, did most of the work. His work is pretty good. I would rate it a B. He could have worked to cover our bedroom furniture from dust, and cover the floor better, but it was not horrible. The company did not charge us for all of they drywall that was replaced, but I was told it was easier to replace it all rather than try to patch in with what was left of the old stuff. Their painter botched the job. He did not clean the roller of lint and left a huge amount of lint all over the newly replaced walls. He came and repainted, and still only did a mediocre job. We paid $100 more for it to be painted again to do another coat to fix his mess, and to change color (our choice). The painter did not cover all the walls well so they sent someone out again. Overall: *Verlissa was very good and was a strong communicator. *Mike's work was pretty good- we would use him again. *The painter - poor- all three times he came. *Time: While we were annoyed by the last parts of the job getting done, the main part of the job got done quickly. They should have followed-up and finished the repaint more quickly. *Cost- we are not really sure. This was our first remodel job. We feel we got a fair price.

Verlissa and her team at Kitchen & Bath Authority in Wheaton, IL have done an outstanding job…read morerenovating my master and guest bathrooms. They replaced the shower, vanity counter tops, and flooring. They installed new vanity lighting and painted the walls and woodwork. From design to implementation to final touch ups, this turn-key project was perfect! KBA took care of measuring, procuring, transporting, and installing the materials. This included a custom glass shower door that is absolutely beautiful! I highly recommend Verlissa and her team! Don't be confused! The negative reviews here are for a different company in a different state that is not related in any way to Kitchen & Bath Authority / KBA in Wheaton, IL.