"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

shockingly expensive and very poor quality repairs. I requested and paid for the soles of my shoes…read moreto be replaced and he only replaced the very top but charged for the whole sole!

Now the "Luggage Center", they have a massive selection of kids backpacks with cartoon and movie…read morecharacters on them plus grown-up backpacks and other luggage including rollaboards and massive pull-behinds. It seemed like much of them did have prices displayed. But you get what you pay for. If you need something quick for a trip, you'll find it here. If you're looking for something indestructible for several trips, then you may want to look elsewhere.

Exceptionally irritating. None of the luggage has the actual prices on them so you have to ask for…read moreeach thing you look at. Mom needed a new carry-on so we stopped in here after a flick at the AFI. We ended up walking out after just a few minutes. Its pointless to shop for luggage if you have to constantly go up to the counter to find out how much each suitcase is. Aggravating your customers is a bad store policy. NOTE: Map locates business in the wrong place. Business is located in the City Place Mall, 8661 Colesville Rd, Silver Spring, MD 20910

Cannot begin to thank Guido and the rest of the staff at Bethesda Travel for the Italy vacation of…read morea lifetime. Down to our airline seating preference, no detail of the trip was overlooked. We simply gave Guido an idea of what we wanted to see & do and he did the rest. Only an experienced agent of the highest caliber could have handled our late in the planning process schedule changes. A few weeks before departure a package arrived with everything from travel bags to luggage tags, detailed itinerary, maps, vouchers, and suggested restaurants at each city along the way. Guido then set up a meeting to go over every page to aaddress any questions or concerns we may have had. Once in Italy, Guido called the Venetian restaurant where we were dining to make sure everything was going well. In Rome, the hotel clerk had a message for us from Guido, whom she had worked with for years. In Italy, everyone knows Guido. Simply put; Bethesda Travel should be the first stop for anyone planning a vacation.

Another great family vacation planned by Guido and his staff--two weeks in Spain! (We did a similar…read moreItaly trip planned by them several years ago.) Hotels, transportation, tours, and tour guides--all planned to perfection and excellent. The hotels were in perfect locations, all the tours were private with priority entry into the busy attractions (no waiting in lines!), and most of the tour guides had 10-20+ years of guide experience with education in history and/or architecture matching the tour. Also, having them provide train and airline reservations and drivers eliminated all stress getting from one place to another on time and kept us from driving and getting lost in crazy city traffic. If you want a no-worry, low stress vacation while seeing many attractions in an European country, Bethesda Travel Center is the place to go. Worth every penny and highly recommended!

Snotty judgmental sales associates…read more My husband received a Tumi bag originally purchased at the outlet Tumi store. We were told that we can get it monogrammed at any regular Tumi store. So today we were at the mall and decide to inquire about the process. The young impeccably dressed man with his hair nicely parted the right (with both of his ears pierced with fake diamond studs) told us it would be $20 to have it done. After asking us where the bag was purchased he started laughing with his co-worker. His co-worker asked him, "where did they buy it from," and he replied, "the outlet store." Followed with soft laughters. What is so funny about receiving an expensive backpack purchased from an outlet store? It's not some cheap item. We have been shopping and looking around at many Tumi locations and by far this has the WORST sales associates.

This afternoon I returned a Tumi briefcase I bought online on Black Friday and returned it without…read morea hitch. I like the sales associates who work there -- they were very friendly and tried to be helpful. There was a minor glitch with their computer but was able to rectify it in just a few minutes. The manager did his best to make the exchange smoothly. I plan to return when I have a need for another quality bag.

Consider this is the Exchange at the Walter Reed Medical Facility, this is a pretty good size…read moreexchange. Restrooms are located near the Food Court on the 2 nd floor as well as the first floor. There was enough to kill time with as the hubster went to his dr's appointment.

I've gone into this Exchange several tens of times and typically I can find anything I'm looking…read morefor. This is a fairly large exchange (2 levels) with a small food court on the second level, as well as what is now a ScriptCenter kiosk (used to be an actual pharmacy) next to customer service, and a uniform "shop" in the front on the first floor, AND a Class Six (liquor store) on the first floor as well. I will say that more often than not, there is something going on with the escalators so you may be able to travel one way on the escalator but not the other, requiring you to take the elevator back up/down. I find that this exchange is always pretty well stocked and have never had an issue with them being out of whatever item(s) I came for, and just like any other exchange, items are typically priced a little cheaper than their out in town equivalent, with the addition of tax-free sales. The store is typically pretty well organized and well maintained, always clean, and the staff is relatively friendly/helpful.

This location is a bit smaller than others in the DMV area but I still managed to spend lots of…read moretime and a good bit of money on clothes and shoes that I found. The stuff I got would have been two or three times as expensive at a department store in the mall or if buying online. That's a win for me and I don't even mind the extra time it takes to search the many racks of clothing. It's well organized and dressing rooms were clean enough. Don't be deterred by the long checkout line. It moves pretty quickly.

It's been awhile since going to this location but my visit earlier was good. I went pretty early in…read morethe day so it wasn't too busy. The store was well stocked with holiday decor! I really wasn't looking for anything specific but ended up snagging some great deals. That's what I love about this store. There's always something I can't leave behind! The line moved very quickly. Meron rang me up and she was very friendly. Thank you!

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

Another entitled reviewer attempted to gain the sympathy of readers with her one-star review by…read morehighlighting the price of the shoes this store allegedly botched with what she believed was a poor resoling job. She weaponized the cost of her shoes to convince us of her credibility as a customer who knows good taste. I'll do the same--but to uplift the excellent work of this small business, which has been here longer than I've been alive. I brought in a pair of Tom Ford-era Gucci boots in good condition and a pair of custom Golden Goose high-top sneakers in need of a full resoling. The Gucci boots, which I found on The RealReal and date back to the late nineties to early two-thousands, needed a rubber sole added to preserve their integrity for as long as possible. The rubber was perfectly cut and blended seamlessly with the leather of the original sole. As for the Golden Goose sneakers, I was nervous. I've heard horror stories from customers who went with third-party repair services instead of the brand's in-store $250 repair option. I took the risk of trusting this shop--because my family has been using it for years--and it paid off. The repair was excellent, every bit as good as what Golden Goose's own service should deliver. In conclusion, to the woman who complained about her two thousand dollar shoes: my two better, cooler, and more fashionable pairs look fantastic. For as long as my family resides in this city, we will continue to bring all our shoes here. Support small businesses.