Very positive experience ... Lisa was great and they have a good selection of frames. I've never…read moregotten a pair of glasses finished in one day! Amazing. Back to school, two for the price of one going on right now .. what a super deal. Very happy.

From the owner: We are locally owned and operated by Lisa Vinavong, a Licensed Dispensing Optician. We offer a wide…read morevariety of frames and lenses, including Safety Eyewear, contact lenses, dress glasses, children's eyeglasses, sports glasses, Antiglare, accessories and much more. With our Lab located onsite, we can often fill your RX the same day!

Great customer service by staff! They are friendly and efficient. Wouldn't trust my eye care to…read moreanyone else.

Excellent Staff and great customer service, I am glad my primary physician referred meread more

This is among one of the worst customer service experiences I have ever had. First they are NOT…read moreophthamologists, they are optometrist. Repeated phone calls and messages with no replies. Requested visit notes multiple time, told they would be emailed, never sent. Also told to return for service and see "Tom"..went in person 7 different times when I was told he would be there and he wasn't..they lied and absolutely wasted my time. I have gotten my records and will go elsewhere. Also, my first appt was scheduled online, when I arrived, they said I did NOT have an appointment, I was there and in appointment for 3.5 hours.

I have been a patient of My Eye Doctor for years. This establishment has deteriorated rapidly over…read morethe past year, moreso over the past two months. I have been trying to contact by phone for three days, no one answers, or if you leave a message no one calls you back. I was suppose to have been referred to a specialist at Southern Vitreoretinal Assoc., several weeks ago and it still has not happened. I will be looking for a new eye doctor.

Scam. Verified my vision insurance from BC/BS was accepted when I made my appointment…read more During exam, got an ophthalmologist on the internet to conduct the exam. Mind you, appointment was earliest available four weeks after request. Online exam. Then notified me for the first time that full payment was due and insurance was not accepted. First and last eye exam here. Employees flat out lied to me.

I have always had good service with them, If I needed any repairs or had questions they would help…read moreme out. I find that they are professional and do they best they can do.

In my experience, the staff was knowledgeable and patient while i and my family picked out frames…read more I definitely will return to attend to my family's needs

I've patronized this business for years, however my last (2) pairs of glasses received from them…read morewere not done correctly. My red framed glasses cracked at the base and nose bridge of the frames. My second cat eye brown frames purchased 3 years later, have done the same thing at the base only. Additionally, there is also damage at the nose bridge of the frames on both sides, but the right eye side is larger than the left. They have the appearance of it being a nose guard, but it is on the frames. When I picked these glasses up from the Hour Glass, the bifocals were way too high up and I couldn't see at all. When I complained about them, they attempted to act as if I was wrong and then tried to bill me for having them correct it. I refuse to purchase any other frames from the Hour Glass and would rather go to Walmart to have my frames done correctly. I'd had my cat eye frames less than 6 months before the damage appeared. I did not purchase a warranty on them so I've suffered with this damage for 3 years now. I am currently in the process of a new eye exam and getting new frames. I DO NOT recommend the Hour Glass for frames or services.

Do NOT go here for your eye care needs. I bought a brand new pair of glasses in November for over…read more$300. They fell apart in January. Had them replaced. Today (March 17th) the "new" glasses just fell apart in the exact same way...in the exact same place. They refuse to honor the warranty on the frames. DO NOT use this pathetic excuse for an optometrist office.

For 2 months I have been waiting for an appointment because they have had nothing sooner. On Sunday…read moreat 7pm, the day before my 9 am appointment, I get a message that they are rescheduling my appointment. I called first thing Monday to find out why. Apparently the only doctor in the office this week broke something and can't work and the other two doctors can't be bothered to come in and cover his patients since they neglected to have anyone on call in case emergencies happened. But they will be glad to reschedule me for an appointment in a couple of weeks. I'm extremely frustrated that I have waited 2 months, took off from work, and rescheduled my life to get this appointment and this office is acting like they are doing me a favor by rescheduling to a day that I am at work and would have to take another day off. I understand emergencies happen but their lack of coverage for their patients is a huge problem. Be aware that even though they charge you when you miss an appointment, they may be quick to cancel yours.

The time you have to wait before you are seen by a doctor is beyond ridiculous. Had a 2:50 pm…read moreappointment, arrived at 2:20 pm as a new patient to fill out new patient paperwork. However, I didn't get in to see the actual doctor until 5 pm.

Steer clear of this doctor's office. Horrible bedside manner and terrible staff. Dr. Mirate used…read morereally strong eye drops to dilate my pupils for the eye exam. The eye drops made me sick to my stomach and I felt nauseated for hours afterward. I told Dr. Mirate I couldn't wear progressive lenses or bifocals because they give me unrelenting headaches. I specifically asked for two separate prescriptions, one for reading glasses and one for distance. He ignored my request and wrote one prescription for progressive lenses. I'm a disabled veteran. When I tried to have the glasses prescription filled at the VA optical department, the VA refused to give me two pair of glasses because the prescription was written wrong. It took me months of going back and forth between the VA and the doctors office to finally get Eye Center South to separate the prescriptions. The VA requested that the doctor make a note on the prescriptions that two separate sets of glasses were required because the patient is unable to wear multifocal lenses. When I went to the office to pick up the new prescriptions, the requested notation was missing from the documents. I asked the front desk receptionist to please have the notation added. She refused and argued with me for 15 minutes, claiming that she knows everything there is to know about the VA and that she "talks" to them all the time. I've been dealing with the VA for 35 years. I know what they require and I've never had a problem getting glasses from the VA until this circumstance. Bottom line, the receptionist was lazy and confrontational. She didn't want to spend any time helping me get what I needed to satisfy the VA. I felt very disrespected and unsupported. The office staff don't care about supporting veterans nor do they want to expend any energy assisting veterans with special needs. I will never set foot in this office again and I would recommend that anyone needing eye care, especially veterans, avoid this provider.