I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I bought a 2008 Jetta a year and a half ago for my daughter. I believe I got a very good deal on…read morethe car. It was clean and Greg was very helpful and responsive during the purchase process. I discovered the cd player didn't work and he had a new, upgraded radio installed complete with bluetooth. He also arranged for a locksmith to come and make 2 new keys for me at cost (which would have cost more than $300-400 at the dealership). So... why am I writing a review a year and a half after the purchase of this vehicle? Well...you know teenagers... :( The good news is that my daughter is fine and no other vehicle or property was involved.... but she hydroplaned, crossed the yellow line and went off the road and into a grassy gully. Our better angels were watching over her that day and thank God nobody else was in the car and nobody was seriously injured. The car, on the other hand, was not worth repairing...... so ..... I am in the market for another used car ... and I am going to be heading back to West Raleigh Auto Sales to see what they have in stock!! I guess that is the whole point of providing a good customer experience, right? Make them want to come back for more and tell their friends.

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

I have been conned by this business. Spent close to $18,000 on a 2009 GMC SIERRA. The truck looked…read moregood on the outside, drove well. I asked a few times if there were any issues and was assure ... "no issues". the dash board was covered by a nice rug cover. I left the place at night and didn't noticed anything. Following morning I discovered what was hidden under the rug cover. Please see the photos attached. When confronted the sales people the denied any knowledge of the problem. Business owner challenged my knowledge about cars and assured me that cracking dash is a well known problem with SIERRA pick-ups.

Matt with Action Auto sales was great. He helped me buy a 2018 Nissan pathfinder and was a good…read moresalesman to work with. I appreciate his service and I thought they did a great job selling used cars at reasonable prices.

Person who said he was the Owner said I did NOT need a deposit, after I offered to Wire a Deposit…read more - this conversation of Wednesday (3-18) afternoon. Yesterday I received a call from a sale person saying he sold the car. Talked to the person who said he was the Owner & he said the buyer was paying more! Pretty Shity way of doing business!!!

Wonderful customer service. Very attentive. Bought a 2007 Toyota Tundra September 2020, was given…read moreall the details about the vehicle, was allowed to take it to my mechanic, and was fully informed about a minor accident the vehicle had. They even printed out a Carfax Report for me without asking. I had my own financing when I went to purchase the vehicle. The whole process room less than 2 hours, closer to 90 minutes and I even got a free Diet Coke out of the deal. Highly suggest dropping by Eagle Rock Motors and see what they've got. It'll be much less painful than a large dealership, for sure.

went here to look at the interiors of his selection of teslas, asked to take a Quick Look and was…read morequickly cut off by the owner saying and I QUOTE, "let me pull up your finances real quick to see if you can afford it". 0/10. Incredibly rude and then quickly came outside as my boyfriend and I turned our 2021 mustang 5.0 on and asked if we still wanted to check them out. DONT do business here.

Our car ended up being totaled and we needed a new one quickly. The staff here was so incredibly…read morefriendly and even with it having been a busy Saturday they were still giving each customer the time and attention. We were able to find a great car for us and the helped us through the entire process. It was a bit of a drive from Fayetteville, but we'll worth!

These guys are noy your typical used car dealer....Although I bought another vehicle that was not…read moreoffered by them. I must say it was one of my best experiences dealing with a car dealership. Both the salesman and the owner did and offered all the help to try to help the customer. I bought a new truck is the only reason I did not buy from these guys but I will one day and hope you guys give 4042 a chance they are good people...

Super nice folks but they sold a car we were in the process of financing. It was a car for my…read moreteenage daughter who thought it was hers. They were nice enough to call and let us know that someone showed up with a check which, I guess, trumped our financing. Not a great experience for our kiddo who was VERY disappointed.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

Watching my friend go through a horrible experience with sales and mechanics. We come with a…read moreproblem and the manager tells us that he did 100 plus sales this month, nothing to help the customer that just spent 5k on what was supposed to be a new transmission and they gave him a rebuilt transmission, which I have no confidence in whoever rebuilt it. Now the transfer case is leaking and they want money. He hasn't had this truck for more than 5 months in which one of those months the manager had the truck for 21 days. This place is a joke and are high pressure sales with no loyalty to a customer. DO NOT BUY A VEHICLE FROM THESE PEOPLE. Go anywhere else but this place.

literally the WORST car dealership I have ever worked with. They sold us a car that had clearly…read morebeen in an accident but you could only tell when it's jacked up and able to look underneath. The accident completely f*ucked up the whole AC system and we bought the car in January so that's how they got away with it. $2,000 to get it all fixed and they pretty much said sorry your out of luck it passed our "inspection" which might i add does NOT include them checking underneath the car. absolute joke of a car dealership. Avoid this place at all costs!!!!!!!!