I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

Does not feel trustworthy. I do not really care how the finance representative went about things…read moreand he never followed up. EDIT: If you notice they have a way of being very disrespectful and rude in their responses hence why I said not trustworthy. Why talk about customers credit online. such a lack of professionalism... But that did not stop me from getting the exact car I wanted from a dealership with kind genuine owners who would not respond to people the way this auto place does. It's really a shame how nasty and rude the responses are on here. Please just read the reviews and make a sound decision before choosing this place

I have heard the commercials on the radio for years and today we decided to part with one of our…read morecars. We looked online at a couple of we buy car places and then I remembered their commercials and we gave them a call. After a pleasant conversation, how often can you say that about talking to a dealership we headed down to the lot to get an offer on the car. We got to the lot and 30 minutes later we left with with a check. No haggling went on, no back and forth, they made a fair offer straight away and we accepted. We sold a car in 30 minutes and left with a check that we were pleased with. If you are looking to sell a car if you do not at least give Hollingsworth an opportunity you may just be missing out.

Great experience Sales person, Elie, was very helpful…read moreknowledge thoughtful in a car buying experience which can be annoying and lengthy After purchase service was good too

I went to Hanna in hopes of selling my '17 Acadia. I dealt with Donna who at first was kind. It…read morewasn't until I started asking questions about my car's valuation that things turned south. I was met with condescending responses and for some reason she felt the need to tell me repeatedly that she's worked in sales for five years. The worst of it came when I asked for the offer in writing. She was reluctant to provide the document and when she did the information was incorrect. We decided to sell elsewhere.

I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

We bought a new car for my daughter and it was a pleasure working with both the salesman, Mike, and…read morethe owner, Randy. It was a nice 2014 Subaru Legacy which had high miles, but was in great condition. We had such a great buying experience, that when there was an issue after only a week with the car, I had no doubt that Randy would take care of the issue. They stand behind their vehicles and not only picked up the car, but are taking care of the repair as well without question. I highly recommend this dealership if they have a car that you like, as they are honest, fair and make the whole experience easy. They also have their own repair shop and a mechanic who is also named Mike, who knows his stuff and gets it right!

Service at Thompson is always top tier. We have purchased several vehicles from this dealership and…read morethe salesperson and finance Managers are great!!

Scheduling and check in were excellent. The team that booked my appointment was friendly and…read morehelpful, and the intake process was very impressive. They even scan your vehicle as you pull in and can read things like tire tread life. My advisor was personable and they arranged a shuttle home, so the experience started off strong. Unfortunately the communication quickly fell apart. I brought my new truck in Friday at 8:15am for several warranty concerns. Around 1pm I texted my advisor for a status update since he said he should have one around lunch. I also explained that if the truck needed to stay overnight I would need to arrange alternate transportation. He replied that the tech had the truck and he would confirm the status. Never once saying he was not going to be working the weekend. After that, I received no response despite multiple follow ups that afternoon. When I called Saturday morning I was told that because my advisor was not working that day, no one could provide an update because advisors do not share notes or account access. I was also told the truck was not being worked on since that team was off. Because of this I had to rush to get a rental car out of pocket. When I later asked about reimbursement, I was told it would not be covered because I did not rent a GMC vehicle. When I picked up the truck the problems continued. Tools were left in my vehicle, part of my console was still in the floorboard, and my charging ports were no longer working. I had to return again to have those fixed. I was also told a noise I reported was "just road noise." But I had noticed my truck was not even driven a mile to observe the issue. After continuing to hear it, I took the truck to another GMC service center. They quickly diagnosed the real issue. The rear differential bearings are failing and need to be replaced. Their technician told me that any mechanic who had actually driven the truck would have noticed the sound immediately. The scheduling and intake experience were great, but the lack of communication and the service follow through were extremely disappointing. I will gladly drive an additional 20 mins to my second dealership I went it.

These guys were absolutely AMAZING. They were incredibly professional and accommodating. I was the…read morelast car of the day for them - they didn't even start until 4:30p and they stayed until almost 8pm (without complaining once) to make sure every last little detail was covered - which is saying a lot since my car was covered in "shotgun tar." My car has never looked better! Nick was the contact person. He made it easy to schedule an appointment; he actually called when an earlier appointment date became available; they arrived promptly and on time; and he followed up with me the next day to make sure everything was good. These guys were true professionals. I would recommend them to anyone and everyone and will definitely be doing business with them again!

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

We drove from Greenville to Southern States in Raleigh to see a Subaru Outback I had seen…read moreonline...Kurt Gruenberg had the car waiting for me to try out...he was professional, kind, caring & knowledgeable about everything I asked...car was exactly what I had been looking for & Kurt was so great to deal with without ANY pressure to buy, was like having a nice friendly conversation with a good friend...he even contacted me a few days after we got home to be sure the car was performing like I wanted!...highly recommend this young man & Southern States.

We were driving through the area when our vehicle began to have issues. We located a hotel near the…read moredealership and early the next morning, we visited the service center. Upon arrival, we were told that they would not be able to help us. One service individual spoke and said, well maybe we can work you in. However, another service person stated, no we can't. We struggled 20 miles away to another Hyundai dealership, and though we had to get another hotel for another night, they were at least willing to help. NOT THIS ONE THOUGH.