The car I acquired was advertised as having 2 key fobs. Only 1 was delivered to me. The car I…read moretraded in to Carvana had 2 key fobs. When it showed up for sale it was advertised as only having 1 key fob. So strange that key fobs are "mishandled" considering how expensive they are. Besides that, the car I acquired had a bad battery and the tires were significantly out of balance. I discovered the bad battery the 1st day I had the car at home and needed to jump start it. Took it to my local Chevy dealer who diagnosed a bad battery. Carvana needs to improve their inspections/reviews of the cars they sell. They could also do a much better job prepping the cars for delivery. The prep job on mine was not professional at all.

This process was so easy, I love that I did not have to go back and forth with a salesperson. If I…read moreneed better understanding, I just request for someone to give me a call, and they would call and walk me through the process. At pick up it was very easy sign my name on the line and drove off in my new car in about 45 mins if that. Took car to Buick to have it looked over. They said you got a SOLID car. So all in all I love my new car. :) Best way to buy a car!!!!!!

I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

Does not feel trustworthy. I do not really care how the finance representative went about things…read moreand he never followed up. EDIT: If you notice they have a way of being very disrespectful and rude in their responses hence why I said not trustworthy. Why talk about customers credit online. such a lack of professionalism... But that did not stop me from getting the exact car I wanted from a dealership with kind genuine owners who would not respond to people the way this auto place does. It's really a shame how nasty and rude the responses are on here. Please just read the reviews and make a sound decision before choosing this place

I have heard the commercials on the radio for years and today we decided to part with one of our…read morecars. We looked online at a couple of we buy car places and then I remembered their commercials and we gave them a call. After a pleasant conversation, how often can you say that about talking to a dealership we headed down to the lot to get an offer on the car. We got to the lot and 30 minutes later we left with with a check. No haggling went on, no back and forth, they made a fair offer straight away and we accepted. We sold a car in 30 minutes and left with a check that we were pleased with. If you are looking to sell a car if you do not at least give Hollingsworth an opportunity you may just be missing out.

I did a pre qualification online and was approved. Set a date and time with Hanna Imports. Arrived…read more1 hour early. The car was parked in the front when I arrived. Was met by a gentleman with hello Mr. Dawkins. That was very professional . Did the in-house application and within 15minutes, I was greeted with congratulations. I was in and out with my son's graduation gift. LT1 Camaro. They have gained my business in which I'm 2hours away. It was really worth the trip

I went to Hanna in hopes of selling my '17 Acadia. I dealt with Donna who at first was kind. It…read morewasn't until I started asking questions about my car's valuation that things turned south. I was met with condescending responses and for some reason she felt the need to tell me repeatedly that she's worked in sales for five years. The worst of it came when I asked for the offer in writing. She was reluctant to provide the document and when she did the information was incorrect. We decided to sell elsewhere.

I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

We bought a new car for my daughter and it was a pleasure working with both the salesman, Mike, and…read morethe owner, Randy. It was a nice 2014 Subaru Legacy which had high miles, but was in great condition. We had such a great buying experience, that when there was an issue after only a week with the car, I had no doubt that Randy would take care of the issue. They stand behind their vehicles and not only picked up the car, but are taking care of the repair as well without question. I highly recommend this dealership if they have a car that you like, as they are honest, fair and make the whole experience easy. They also have their own repair shop and a mechanic who is also named Mike, who knows his stuff and gets it right!

I recently purchased a car from Thompson Cadillac Buick, and I couldn't be happier with the entire…read moreexperience. From the moment I walked in, Elijah made me feel genuinely welcomed. His kindness, professionalism, and zero-pressure approach immediately stood out. He took the time to listen to exactly what I wanted, answered every question with patience, and made the entire process smooth, transparent, and surprisingly enjoyable -- which is rare when buying a car! My new vehicle is absolutely perfect, and I left feeling completely confident in both my purchase and in the exceptional service Elijah provided. His knowledge, honesty, and friendly attitude truly made all the difference. If you're looking for a dealership that truly cares about its customers, you can't go wrong with Thompson Cadillac Buick -- and I highly recommend working with Elijah!

Scheduling and check in were excellent. The team that booked my appointment was friendly and…read morehelpful, and the intake process was very impressive. They even scan your vehicle as you pull in and can read things like tire tread life. My advisor was personable and they arranged a shuttle home, so the experience started off strong. Unfortunately the communication quickly fell apart. I brought my new truck in Friday at 8:15am for several warranty concerns. Around 1pm I texted my advisor for a status update since he said he should have one around lunch. I also explained that if the truck needed to stay overnight I would need to arrange alternate transportation. He replied that the tech had the truck and he would confirm the status. Never once saying he was not going to be working the weekend. After that, I received no response despite multiple follow ups that afternoon. When I called Saturday morning I was told that because my advisor was not working that day, no one could provide an update because advisors do not share notes or account access. I was also told the truck was not being worked on since that team was off. Because of this I had to rush to get a rental car out of pocket. When I later asked about reimbursement, I was told it would not be covered because I did not rent a GMC vehicle. When I picked up the truck the problems continued. Tools were left in my vehicle, part of my console was still in the floorboard, and my charging ports were no longer working. I had to return again to have those fixed. I was also told a noise I reported was "just road noise." But I had noticed my truck was not even driven a mile to observe the issue. After continuing to hear it, I took the truck to another GMC service center. They quickly diagnosed the real issue. The rear differential bearings are failing and need to be replaced. Their technician told me that any mechanic who had actually driven the truck would have noticed the sound immediately. The scheduling and intake experience were great, but the lack of communication and the service follow through were extremely disappointing. I will gladly drive an additional 20 mins to my second dealership I went it.

I'm just so impressed by the quality of the job they did. They really listened to me when I asked…read moreto not use any products with a strong smell due to sensitivities I have and the result is incredible. Every single inch of my car is absolutely spotless and looks brand new -- from the tires to under the seats, no spot was left untouched (and uncleaned!). The prices were very fair and they even talked me down to a cheaper package when I was discussing my needs with them. I would highly recommend this place.

Nick and his team did an amazing job with my wife's 11 year old car. It looks almost as good as it…read moredid the day we brought it home. It needed more work than originally estimated, but the team stayed late on a Saturday to get it done. Worth every penny.

We drove from Greenville to Southern States in Raleigh to see a Subaru Outback I had seen…read moreonline...Kurt Gruenberg had the car waiting for me to try out...he was professional, kind, caring & knowledgeable about everything I asked...car was exactly what I had been looking for & Kurt was so great to deal with without ANY pressure to buy, was like having a nice friendly conversation with a good friend...he even contacted me a few days after we got home to be sure the car was performing like I wanted!...highly recommend this young man & Southern States.

Service Dept: false promises, unfinished work, expensive…read more They serviced our Elantra for some recall related work. The car was bought from a small dealer so I asked him to be honest with me about any issues. They didn't call me for a few days and when they did I was promised the work on major recalls(software update and knock sensor replacement) and they offered $2400 worth of optional engine related servicing. After I asked to work only on recalls and one of the repairs(worth $700), they sounded uninterested. They called a day later saying they finished the work and the car should be okay if I get the fuel injectors cleaned up. I had AAA two this to my regular mechanic. A few days later I drive this car and the engine light goes ON. So I called the service, asked for Chris. He then confesses that the recall work for knock sensor replacement was not done as promised. He claimed it was due to warranty. I had to spend another $500 at my mechanic to get that replaced. This left a bad taste. We later decided to trade in that car for a different brand.

I am writing this review about a month after I bought my 08 BMW 335i here. I couldn't be happier…read morewith my purchase. I came here already seeing my car online at TrueCar, went to get the keys to look at it and let me test drive. After I came back from test driving, the staff handed me a CarFax, I asked if I could take it to a mechanic to be seen, and they were happy to let me do this. I took it to a reputable euro car specialist and the mechanic looked at it for about an hour and told me he couldn't find anything wrong with it. The car was very clean underneath and inside the engine bay. The only thing the mechanic said looked weird was the back two tires were different tires and needed to be replaced. When I took that back to RDU Auto Sales, the staff offered to replace them or take some off of the price which you don't see too often from used car dealerships. After seeing that the car was in great condition, I decided to buy it, before hand I received no pressure to buy the car or look at any other ones. RDU Auto Sales let me control the whole process and only aided me when I asked. The paper work was minimal, it took less than 30 minutes and everything was explained completely before I signed. Out the door they give you a one month warranty for free, with the option to purchase an extended warranty. I would recommend this dealer to any and all who are skeptical of used car dealerships. I know I was unsure before coming here, but I will recommend this one to any of my friends who are looking to buy a high performance or luxury car.

We spent a total of 4 hours working with the dealership and traveling to them multiple days, on the…read moreday to pay for my vehicle I was selling to them they decided to back out over a aftermarket windshield a extremely normal replacement for a vehicle with 60k miles, they did not try to work with me at all, and the main party I was working with Omar was not even at the shop this day to give me the news, it felt quite unprofessional and just as if they decided against buying my car last minute after making other agreements with me