They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Sam was super helpful! Explained everything from the insurance side to the actual repair process…read more His team was professional and started work very quickly around our schedule and even worked with the adjuster and insurance team so that we didn't have to do much of anything. Highly recommend!

Stay away Jenkins Restorations! Stay away Jenkins…read moreRestorations! Do not use this company if your insurance sends them. I would never ever recommend Jenkins to anyone or put trust in them. They destroyed my kitchen!

Wishing negative stars were an option. I would never ever recommend Jenkins to anyone or put trust…read morein them. First things first, albeit should be obvious, please be sure to read any contract with a lawyer or someone who understands contracts. If you are stressed and displaced from your home, don't rush to sign anything. Take your time. Find someone who really cares. It will be worth your time, money and sanity in the end. Do not let insurance companies "recommend" a company to you, especially Jenkins. My parents are seniors and have been displaced from their home for almost a year now due to a pipe that burst and flooded their entire home when they were out of town. Unfortunately, during this high stress time, their insurance company suggested a company to help get the water out, assess the damage and restore. Enter Jenkins. My parents were so eager for help, that they signed a contract with them right away, which is completely their bad, but they are of a certain age, not tech savvy and they trust people way too easy. All they could think about was their home and things sitting in water, they felt helpless. Once the water began to dry, and us kids were able to wrap our heads around what was happening and begin to help them deal, we decided to do some updating to the house since it was in shambles anyway. Why restore it back to the 90's when we can do minor cosmetic upgrades and accomplish a much more fresh home and increase the value for them. We realized there was no getting my parents out of their contract with Jenkins, so we met with a contractor there to see how/what we could accomplish. The ask was nothing crazy - new floors, remove old wallpaper, demo old built-ins, layout the kitchen in a more open way, patch and paint etc. zero structural changes or wall removals. We brought in an extremely talented interior designer to help with colors and finishes. Why not?! My parents deserve it! Given how confident Jenkins seemed in our initial meeting, although lacking in sophistication, we thought we were in good hands with the contractors and we had a plan to move forward. Unfortunately, it became clear very quickly that our project scope was out of their league, and the drama ensued. After more than 6 months, of dealing with Jenkins and their dodgy work practices, all we ended up with were the new floors installed (incorrectly BTW), and one coat of cheap paint on all the walls. Nothing else. Jenkins walked away with all of their (my parent's) money and we have been left fixing their mistakes and pushing forward with a new contractor to get our parents back into their house. As soon as Jenkins "handed off" our project, that same day we moved on with our new contractor. Working with our new contractor has been like night and day in comparison to Jenkins. For example, Jenkins, at the most, would have two, maybe three guys working once a week, maybe. Meanwhile our current contractor has eight guys multiple times a week, and they are accomplishing such great work at a very speedy rate. We have much more insight into how much we were being taken advantage of by Jenkins and it is truly infuriating. Finally, our project is days away from being complete and we cannot wait to show our parents their beautifully updated home. Hopefully, the stress of this past year will fade and we can forget Jenkins was ever part of it. I can only imagine their response to this review. Mark my words, it would be ego based, excuse after excuse, zero accountability taken, and somehow everything would be our fault. Yeah right. We are beyond relieved that they are out of our lives, it could not have happened soon enough.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

Impeccable customer service and work. We weren't the easiest to deal with because of us waiting on…read moreour home to close . Fabio was so patient, understanding, and communicative! Very reasonably priced ! Highly recommend his carpet cleaning service!

Just got home after having Stanley Steamers come out to my home to service air ducts…read more They ripped off vents carelessly and left ceilings damaged, (at my cost to fix), they destroyed the existing alarm system (at my cost to fix), cut a hole into my home that was "by accident" and then puttied back together hodgepodge style. They came unprepared and rather than say they lacked the correct tools to get the job done they continued to destroy my home, leave a mess in their wake and walk out with stuff hanging out if vents, debris on the floor and a single picture from an iPad that showed limited visual of actual work claimed to be conducted. My next level of escalation is to let Costco know of the service we received today since they are advertising their work on site. If you don't want damage to your home, more out of cost expenses and poor service then Stanley steamers is the place to avoid Can't even get a rep to call back with a resolution or for them to stand by their employees work to make the situation right.

Keshawn Hamilton did an excellent job with our home rugs. He's only been with the company for 2…read moremonths but his work ethic made it seem like he'd been a part of the team for a decade. His customer service was top notch. He was very respectful and definitely has a spirit of Excellence. Went above and beyond our standards and expectations. I would recommend him to anyone who needs some help deep cleaning some area rugs especially if you have pets living in the house. Plus, they use chemicals that are pet friendly. 100 % will be calling him back for other items that need to be cleaned. THANK YOU, KESHAWN! You're awesome.

Do not hire this company. They performed water mitigation in one of my rental units. They padded…read morethe numbers. They charged much higher prices than other mitigation companies. My insurance company, USAA, is investigating them for fraud. They exceeded standard pricing guidelines established by the industry by a large amount. I was forced to pay the difference from what the insurance company said should have been the fair price. The management of the company ignored my repeated requests to talk to them. It is too bad that companies like this can exist. Where has honesty and integrity gone?

Broke and chipped multiple tiles while removing the baseboards after some water damage caused by a…read moreleak. They send someone out to take pictures and then followed up with someone who was going to cover the damage with molding. It was a compromised fix but I agreed to the repair. The repairman was going to come fix the tile and install molding on Friday but called on Thursday to tell me he was told by QD Restoration not to repair the damage caused by their negligence. They keep telling me my Insurance will pay. I have 3% deductible on my home policy so everything is out-of-pocket. Would not do business with these people.

Great company! Super nice people, hardworking, detailed! They also cleaned my sofas because of my…read morepets as well. The gentlemen that came to clean was thorough and he explained things as he was doing them.

My carpet & tile look better than new! Awesome job I highly recommend them.read more