By far the worst scheduling staff in the network. Referral was sent by primary care letting me know it will be 2-3 week before I hear from them to schedule. Mt. Hood office did not call at all. Two and half months later I call all day multiple times, and they have no one available to schedule my appointment, you can leave a message however the staff tells you no one will call you back that day or the next. No guarantee your call will be returned. Called as soon as the office opened on my 3rd day at attempting an appointment, second try got a scheduler who did everything possible not to schedule me, told me there are several people ahead of me that need to be scheduled (which I believe based on my experience) Asked me several medical questions then said I can't be seen without seeing a specialists for INSUREANCE reasons not medical. It's policy. Cant's see a specialist until end of next month no colonoscopy can be scheduled until the specialist refers me (over a video chat) the whole process begins again waiting to be scheduled for a colonoscopy. Mt. Hood Patient statement is an outright falsehood, they scheduling staff care nothing about you as a patient, literally told me she has 1000's of referrals everyday doesn't even read them, too many patients no Cares to give. Good Luck I'm going out of network for care. read more