As a human trafficking survivor, finding a treatment facility I could trust felt nearly impossible…read more Systems had failed me my entire life. I walked through Sierra Tucson's doors guarded, skeptical, and carrying wounds that most people will never understand. Thirty days later, I walked out transformed. From the moment I arrived, the staff went above and beyond to create a protective bubble around me, a sense of safety I hadn't felt in longer than I can remember. They were not just clinically competent; they were human. They saw me. The setting itself is breathtaking. Nestled in the Sonoran Desert, there's a stillness and beauty to this place that becomes part of the healing. And the programming? Intense... in the best possible way. Full days of structured, meaningful work meant that I genuinely felt like I received six months of treatment in 30 days. It's demanding because it works. A few moments stand out that I'll carry with me always. Jesse in equine therapy introduced me to something I never expected, the quiet miracle of regulating alongside a horse, feeling its heartbeat slow mine. It was unlike anything I had experienced in treatment before. Staying in the all-female lodge was not just a preference; it was essential to my healing. Sierra Tucson understood that without having to be convinced. And my service animal. We face barriers everywhere. Sierra Tucson was educated, prepared, and welcoming from the very first interaction. That alone told me everything I needed to know about how much they truly care. Our daily process groups gave me something sacred: a space to speak my truth without fear of retribution. To say the things I had never been able to say, and to heal by simply being heard. The care doesn't stop at discharge, either. The Connect 365 aftercare program, and Sean specifically, has kept that Sierra Tucson spirit alive in my daily life. That continuity matters more than words can express. Sierra Tucson is award-winning for a reason. In fact, it's time they receive another one. For survivors like me, this place isn't just a treatment center; it's proof that trust can be rebuilt, that healing is possible, and that we deserve care that meets us exactly where we are.

I was a patient at Sierra Tucson for one month in July 2021…read more It has taken me almost five years to write this because my experience there was so traumatic. I went there for help with severe chronic pain, depression, and trauma, and I left feeling much worse, not better. From the very beginning, I experienced a lack of professionalism and care. I was picked up from the airport by a staff member who immediately asked me if I smoked so he could smoke on the drive. The van smelled heavily of cigarette smoke the entire hour-long ride. That was my introduction to a place that claims to prioritize health and healing. My first night, after finally falling asleep around midnight, I was woken at 2 am when a staff member turned on all the lights and loudly announced I had a roommate. I woke up in a full trauma response. I was there to heal trauma, not be retraumatized. Within the first couple of days, I spoke with staff to try to arrange to leave. There were so many red flags within the first 24 hours, and it was pretty clear that this was not going to be a healing experience for me. I wanted to leave. They quickly arranged a meeting for me with one of the higher ups and he manipulated me into staying, taking advantage of my vulnerable state. If I had been in a better state of mind, I would have booked a flight home immediately. The environment was chaotic and disorganized. My toilet ran nonstop for over a week despite multiple reports. Staffing was inadequate, and there were many times I needed support and had to wait hours to speak to someone. The scheduling was a constant issue and incredibly stressful and exhausting. My schedule was almost always wrong, so every morning I had to go to the scheduling desk to get it corrected. I often had to wait because the staff were almost always late, and when they did arrive, they were unfriendly and unhelpful. I waited for appointments that didn't exist and missed ones that were never properly scheduled. I was told before coming that I would receive EMDR, which was one of the main reasons I chose this facility. After weeks of asking, I was eventually told I would not be getting it at all. I submitted many written complaints during my stay, and nothing was ever addressed. There was no accountability or follow-through. The financial aspect was incredibly misleading and exploitative. My family paid $45,000 for my stay. Only after arriving did I learn that many of the "integrative services" presented on their website were not included and required an additional $2,500 to access. By that point, I had already rearranged my life to be there for a month and had already committed financially, so I reluctantly paid the extra money. The additional services were not worth it. It was a bait-and-switch. There were also serious issues with professionalism and basic respect. My belongings were damaged, including my ukulele. A $45,000 check from my father was lost for over a week. I also overheard staff gossiping about me which was shocking, emotionally painful, and deeply inappropriate in a treatment setting. My experience with my individual therapist Minnie was very unprofessional and harmful. She was unkind and unsympathetic and shared personal information with my father without my consent, including information that was completely untrue, which caused serious harm in my family. There were many situations that were actively retraumatizing rather than therapeutic. During my stay, a patient died by suicide in a room just a couple doors down from mine. One minute I was sitting across from her at dinner, and the very next morning I found out that she had hung herself in her room the night before. That alone speaks to the level of safety and support in the environment, and it had a profound emotional impact on me while I was already in a vulnerable state. Even the programming did not match what was advertised. Even the programming did not match what was presented. For example, "equine therapy" consisted of a single brief session where we all stood around and briefly touched a horse. That was the extent of it. When I got home, I immediately wrote to Sierra Tucson and provided detailed documentation of everything that had happened and asked for my money back. I did not receive any resolution. Overall, I spent a significant amount of time trying to advocate for basic aspects of my care while dealing with chronic pain and emotional distress. I spent an enormous amount of time trying to fix issues that should never have been my responsibility. It was incredibly frustrating and exhausting. Instead of being able to focus on healing, I was dealing with constant stress, instability, and emotional harm, which made my condition worse. People come to places like this when they are at their most vulnerable. What I experienced was not just disappointing, it was deeply harmful.

Awful. Terrifying. Not safe. Gave me 4 hours of medication in 3 hours & left me alone. If I could…read moremanage myself, at all, I would have pulled the IV out. I remember very little of the experience except it was bizarre. I do remember thinking that I knew I wouldn't recall much of anything because what I saw was not like reality at all.

Nobody works here. I've called and called. Actually stopped by and the door was locked. Don't…read morewaste your time, as most reviews indicate.

The staff were phenomenal! They truly cared for my loved ones and I during a very difficult and…read morechallenging time in our lives. Mental health is truly a complicated matter but it is the nature of the beast, if you will. It truly was a place for care since the behavioral health specialist, nurses, psychologists, and psychiatrists ensured that everyone got the care they needed and was not a one size fits all type deal. The only critiques I have are these: 1. They forgot to release property upon discharge of my patient. Honestly it's completely fine since mistakes happen! I'm just glad it was taken care of on time :) 2. My patient told me (patient= loved one) that her case manager was kind of a mess and got flustered. It didn't make her feel any better before her discharge because she felt like she was a burden to the case manager and that had she had access to any internet device she would've easily collaborated. 3. When my loved one (she/her) went to pick up her property, there was an MA talking loudly on her phone on the outside pavilions outside the main entrance to the behavioral health hospital. Now, I understand that there could be issues with family or people just need to let the steam out. Okay? But this MA LITERALLY CAME BACK INSIDE WHEN SHE WAS DONE- and totally oblivious to what happened. Irene was the security guard at the information desk and my girl told her that had this MA/ front desk rep been more aware of the situation she would've been in and out of her faster versus having to wave someone down. It was nice to see a familiar face Sierra (Cyera since my phone is being stubborn) once her patient belongings bag was returned to her. The staff in her unit truly were a team to be recognized. My girl has been to many mental health treatment facilities but this one truly is number one. Thank you Banner Behavioral Health! Continue to do good work and improve where you can :)

I checked in Sunday evening for alcohol detox treatment…read more I've received treatment before I'm 2017 and don't remember it poorly. I understand rhe intake questions for alcohol are pretty intense but her demeanor was not kind. At one point I stuttered because I wasn't sure how to answer. She repeated it again in the exact same way, but louder, and another nurse stepped into further clarify. The lady who stepped in was the only person who showed an ounce of respect for me as a human. As the process continued I spoke to a couple different staff and not one looked me in the eye. I displayed no anger or hostility so I'm not sure if that's company policy but it certainly didn't read as empathy in a vulnerable period. While we waited the last who did the line of questioning brought back my boyfriend and asked if he was my drinking buddy. They told me blood pressure was super high, handed me a 5000$ bill (not their fault, but showed no interest in helping me find help elsewhere or working with me for payment plans or anything). I asked to leave and they said surely. Literally. I hate to complain but I was so horrified and thank god I wasn't there for suicide because that wouldn't not have helped after being shown zero empathy, or respect as a person for that matter. My heart breaks for the next person who enters that facility and are treated this way. There is hope and other facilities. I went to a different facility the next day and was treated with the utmost respect and made me feel proud for pushing through and sticking up for myself.

I was apprehensive about going to see a mental health professional, however the environment here is…read morefriendly, informative, and respectful! Any time that I have a question and I follow instructions to leave a voicemail,I receive a timely response. If I email the response times are quick ,which I really appreciate when it comes to my prescription refills. I have found that the staff as well as my doctor make it easy and comfortable to get the quality care that I needed. 10/10 would recommend!

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Redemption Psychiatry is very easy to get in and Dr Friday is an amazing doctor. He listens and…read morehelps with questions I have. He doesn't just medicate unless needed. Office staff are very nice and helpful

I started going to this office in 2019 because I was struggling with a mental health crisis. I…read moreworked in a call center and had a lifetime of unresolved trauma. I came from a generation and a family that doesn't believe in mental health. And for those who do, it's heavily stigmatized. My original psychiatrist was great, but she moved to a location in downtown Phoenix. I switched to a different psychiatrist, one who was great with both my children. I switched my son over to her as well because HIS psychiatrist would cancel appointments for no reason and eventually left this location to focus on her own practice. Everything went great for awhile; I was somehow managing my alcoholism, and I was doing my best to function as a human being. Here's where things get sticky: I have health insurance, but it's not going to cover things like ketamine or other treatments my plan deems unnecessary. I didn't have money to cover myself and my kids, nor did I have the means to drive 45 minutes away from Maricopa, 3 days a week, and ditch my job, where my hours were always during the day. I had to make do. When I went to detox in December, I was working a very stressful job, up to 70 hours a week. I messed up by having the police called, and I know this. I am imperfect. But I and other patients weren't given the dignity of being seen as human beings who deserve basic C rights such as clean clothing and facilities. I deserved to be given my medicine, which I was not. When I got out and saw my psychiatrist, she told me I'd I wasn't a drunk, I wouldn't have problem. She told me things my daughter told her in confidence and me she wishes I'd been arrested. She's also gossiped about other therapists who are no longer there. If I'd known her history, I would have found a way to go to downtown Phoenix. I'd have never kept my kids with her. They love her, and that's great. My daughter forgave her because I encouraged forgiveness. But this behavior was devastating to my already low self esteem and recovery. I'm a huge fuck up and I know it. But I am also not going to pay a fortune for a 30-60 day program that my insurance won't cover. They wouldn't even cover my court-ordered stay in detox, or the ambulance service when I was forced to go to Tucson. And her response was always: don't be an alcoholic and you wouldn't have this problem. But I wish you'd been arrested so you can have consequences. Honestly, I'd say find another facility for your psychiatric needs because they'll either help or they won't, but have no problem telling you that you're worthless if you don't use their treatment. Such a shame because they used to be great. And maybe some doctors still are, but no one deserves to be treated like a loser when we already feel that way.

Wayfinder Psychiatry is fantastic. The practice is warm and welcoming, with staff who are genuinely…read morefriendly and make you feel comfortable right away. They're incredibly responsive--calls and emails are answered quickly, and scheduling is a breeze. Marcus Daniels, the Psychiatric Nurse Practitioner, is friendly, genuine and very thorough . He listens carefully, asks the right questions, and creates well-rounded treatment plans that cover medication, therapy, and other needs like ADHD testing. His expertise and approachable demeanor make every visit productive. I highly recommend Wayfinder for anyone seeking prompt, compassionate, and comprehensive psychiatric care.

I've been going to Wayfinder for about 6 months and have met with both Lisa and Aubrey for…read moremedication management and therapy, respectively. They are both incredibly caring, kind, and made me feel comfortable, which was very important to me as a first-time mental health help-seeker in my 70s. They ask the right questions and my appointments with them felt collaborative and supportive, not cold and clinical like other providers sometimes feel. I was also very pleased with the other office staff, including the office manager, Jen, who even got my insurance to backpay an appointment after my provider became in-network with my insurance company, sending the refunded payment back to me, which was a nice surprise! Overall, if you are looking for a supportive and caring team of professionals, I can't recommend Wayfinder enough.

The Dr. And his assistant were outstanding did a great job on my visit i was very pleased.read more

This was my first visit, and I didn't know what to expect. I was called into the exam room very…read morequickly. I had not had a chance to finish filling out the paperwork. My vitals were taken, and I was told someone would be with me shortly. Less than 5 minutes went by, and the MA came into the room. He was very pleasant and professional. Everyone I came into contact with at the Chandler location was pleasant and engaging, yet had a professional demeanor. I was seen by each person promptly, had all my questions answered, and was given a lot of information. I was very satisfied with the service I received today.

I was recently diagnosed with ADHD as an adult through KEGE Center, and the entire evaluation…read moreprocess exceeded my expectations. From the first contact, the team created a warm, non-judgmental space where I felt genuinely heard and understood--something I hadn't experienced in previous healthcare settings. The thorough 90-minute assessment felt thoughtful and unrushed; they took the time to explore my history, symptoms, and challenges without making me feel pathologized or dismissed. What stood out most was how validated I felt throughout. For the first time, someone in a professional role acknowledged that my struggles were real, explainable, and not just "laziness" or personal failure. That moment of recognition alone was incredibly powerful and has already shifted how I view myself. The providers demonstrated clear expertise in ADHD while maintaining genuine empathy--many team members even have personal experience with it, which comes through in their approach. If you're an adult seeking an accurate diagnosis in a supportive environment, I highly recommend KEGE Center. They made what could have been an intimidating process feel empowering instead. Thank you for the excellent care--it's made a real difference.

This is a clinic that specializes in ADHD and no other psychiatric condition. If you are an adult…read moreat any age, please read this. They refuse to treat or even test anyone older than 55 years, even though all other psychiatrists in Phoenix who don't focus on only ADHD. The test for ADHD is not different at any age. They base their claim of not having the skills to treat older people using outdated studies. Here is a link to the latest study and comment from Dr. William Dodson: https://www.additudemag.com/adhd-medication-no-cardiovascular-risk-hypertension-heart-failure/ No one else in Phoenix refuses to treat anyone at any age. The skills required to monitor for side effects are simple, require few skills and are as follows: Routine blood pressure checks and occasional kidney function recommended when increasing the dose of the medication. If the risk for side effects is insignificantly different at any age, do they have the skills to treat younger people when they have the same reaction or complications from the medication? Why don't they accept middle aged to older patients who don't want to take stimulants or just want to take the test? What do they do when a patient of long standing turns 55? Are these patients aware that they may be sent somewhere else, even if they are healthy and stable? If you know of anyone 55+currently being treated at this clinic, was referred somewhere else after they turned 55, or was denied treatment at any age due to complications or being at higher risk, please message me. In conclusion, if it is obvious they do have the skills to treat and monitor patients of all ages, why are they practicing ageism? Beware of specialists with wonderful bedside manners but are known to screen patients based on statistics and chronological rather than biological age, or who may develop mild, easily treatable complications.

Rachel is fantastic! She is easy to talk to and always takes the time to really listen. Very…read moreresponsive to messages and emails. So thankful we found her!