This is now my primary doctor. The first visit I met with Alexa and she was very personable and wanted to get to know me. She wanted me to do blood work to see where I am at health wise. Once my results came back I went back in and met with her one on one and she went over everything with me. I did have some stuff I needed to work on so she had me get some stuff that I was able to order on my own. She is very communicative and knowledgeable! read more

I am writing to let you know I will no longer be a patient with your office. I was not happy with the way i was treated by several of your staff. I was belittled made to feel less important, yelled at and refused service. I have never experienced such poor service. I do not recommend this office if the 3 staff members are still working there. read more

AZ now 5 yrs; first yr went thru 12 PCPs! UNGODLY! Landed this one & the PIT injections (alkalined sugar water solution) for my LUMBAR stenosis SO FAR ONLY has found me 2 days before Xmas WALKING out of that office w/o cane or walker use! Sadly, lasted just 6 weeks, insurance (scam) lists as "experimental" coverages that WORK! IF I could afford the injections anyway then I would do them! While they're trying make disabled WORK again or homeless (homeless disabled unable to afford cost of living for rent)! Maybe it's time things start being PUSHED to FDA for APPROVAL & REMOVE the insurance companies means of ESCAPING coverage like acupuncture, massage therapy, and THIS of course! read more

This was genuinely the worst experience I have ever had with a clinic. I try to never leave negative reviews, but this was unacceptable. This was my first time here, I switched from Gilbert Center for Family Medicine due to insurance reasons. I needed a simple refill on testosterone and the nurse practitioner Alexa grilled me and made me feel judged for having the condition (hypogonadism). I am all for hearing a differing of opinion, but the way she conducted herself was that her opinion was a matter of fact and she gave no breathing room for a dialogue. I have been tested by multiple endocrinologists over the last 6 years and other practices who have confirmed this diagnosis and said it's something I need to take. She then suggested that the other practices were trying to, and I quote, "line their pockets" when you can look at the data of my bloodwork and see there is a factual deficiency. Her reasoning was that she cared about my long term health, which is a fine thing to say. But after that, she started to recommend other medications instead of testosterone, something that has worked for me for 6+ years. When I told her that my brother had bad side effects from those medications, she questioned it instead of just hearing me out. How am I to know that's not her "lining her pockets"? I told my last doctor from Gilbert Alexa's comments and she responded with this: "I can assure you that I do not make any money by prescribing you testosterone which is an FDA approved product for the treatment of hypogonadism in males." Alexa clearly lacks fundamental understanding of how this process works, which is the bare minimum for a provider. The worst part of it all was her attitude. She wasn't coming from a place of caring, she was coming from a place of "I know your experience better than you do" In addition to this, they are hard to get ahold of on the phone. You'll call in advance and it will say something like "you are #2 in line" and then a few seconds later, it will hang up and say that the operators are busy. This is after you've been waiting for a while. This is forgivable, but the appointment I had was not making this issue worthy of inclusion. I cannot recommend this practice to anyone that wants a nurturing, caring experience. read more

Novakovic Family Practice is the best clinic in the Phoenix area. I've been coming here for 15 years, and have alway received thorough care and providers that hear out my concerns and questions. I would recommend them to anyone looking for a primary care provider. read more

Incredibly shady billing practices. When you try to resolve it (even after weeks of attempting to contact for a resolution, especially for Julianne) they will not resolve or even answer the phone. They charge for unwanted and unauthorized services that they agree should not have been charged, then pick up and hang up on you when you call them about it. Highly recommend staying away from here. Wish we would have paid attention to the other reviews. read more

I am so very thankful for the Novakovic Family Practice. I would highly recommend this practice to whom ever is looking for a great group of medical professionals who will take excellent care of you. If I could I would give them 10*. read more

Dr. Novakovic and Dr. Nina, are truly rare in today's medical world. They don't just treat symptoms -- they take the time to get to the root cause so you can actually heal. I was diagnosed with lupus because they found it -- not the hospital. Their thoroughness and care changed my life. They Put me on Naltrexone, which in small dosage can cure and heal a LOT. No they're not able to find the Lupus in my system, and Lupus is typically noncurable. Their holistic, naturopathic approach is powerful. I recently tried PIT treatment for nerve damage, disc issues, and chronic pain I've dealt with for years -- and I'm honestly blown away. For the first time, I can walk without constant pain. They genuinely care, they diagnose with precision, and they treat with purpose. If you're looking for doctors who go above and beyond -- this is where you need to be! read more

Absolute fraud is going on. I get billed multiple times for things I've paid. I believe they do this to older families because they won't realize. I've had multiple family members get double to triple billed. ABSOLUTELY SHADY BILLING PRACTICES. They 100% take advantage of older people. Horrible business practices... please avoid read more

I can't say enough positive things about Farin, PA-C from the moment she walked into the room, I felt welcomed, respected, and genuinely cared for. Farin is not only incredibly knowledgeable and skilled, but also has a calm, compassionate demeanor that immediately puts you at ease. Farin took the time to listen to all my concerns, explained everything in detail, and never made me feel rushed. What stand out most about Novakovic Family Practice is their attention to detail and the way they treat me as a whole person, not just a set of symptoms. It's rare to find a doctor's office who combines expertise with such empathy and warmth. This office is truly a family Dr. Novakovic and Nina have taken care of me for years and passed the torch to Farin. Thank you Farin, today I left my appointment feeling informed, reassured, and confident in my treatment plan. I highly recommend Novakovic Family Practice to anyone looking for a dedicated and trustworthy healthcare professional. They truly go above and beyond! read more

Billing practices are a nightmare. After I have not seen them for over a year they sent me a bill for $1000. The sad thing is that EVERY TIME I was there I was told I did not owe anything because my deductible had been met. Once the office girl told me I owed $600 and I asked to see the bill and the bill she handed me was for a different patient. read more

As a lab for bloodwork, their staff and service were beyond accommodating! My tech was so nice, would give her 5 stars. Unfortunately, the nurse practitioners at this location aren't actually approved by insurance to provide services HERE! When you schedule, they'll tell you the doctors are in network and covered, but in actual fact, they're not providing services at an approved location, so you'll STILL get the bill as if they were out of network. NOW TO MY "WELLNESS" EXAM - I filled out their lengthy medical history, all of my personal information and details, and the nurse practitioner, Zhanna Sheleg, just reviewed that information, requested more medical documentation from my prior providers, and referred me to a YouTube channel. She told me I had to come back for bloodwork, and THEN we would have an exam. I did the bloodwork, and that was the end of it. I got slapped a $155 bill for the "wellness exam" because she was considered "out of network." She was not approved to provide care at this location, as if she provided any care at all. It was just a data mine. To be quite honest, I don't feel very comfortable about this place having so much of my personal information. It's like I paid them to give up all my medical information and then get ghosted. And they billed my insurance for care I never received. Will be requesting all records and deletion of my personal information. Strongly suggest no one uses this place unless they absolutely have to, and to be extra certain before you see them. Once you've gone in, all their billing is done third-party, and your insurance provider will never be able to contact the facility itself to sort things out or dispute the lack of care. read more

Dr. Novakovich himself may or may not be fine, but the other office staff are a nightmare to work with. I came in for a routine, preventative, annual physical. Because I've dealt with surprise medical bills before, I was crystal clear from the beginning that I had no concerns and wanted absolutely nothing other than what is always included in a typical physical, which is covered by my insurance. I was reassured that they understood and that I'd owe nothing out of pocket by multiple people at multiple timepoints, including at scheduling, at check-in, and at check-out. A few weeks later, I received two bills totaling over $500 after insurance. As it turns out, they did not code any of the services as preventative (like they told me they would) and they decided to tack on almost two dozen elective blood tests to my lab work. I never asked for these uncovered tests, I did not need them and would never have agreed to them, I don't even know what half of them are or what the results were, and I never even knew that they were doing them to begin with. When I brought this up to the front office, they told me "yeah, they like to do those things just to be safe." They initially said that they would have the billing issues resolved, but it's now been over a month with no progress. They stopped giving me any updates, my insurance and the third-party lab say that they haven't been in touch with them, and they are refusing to return my many voicemails. They probably expect most people to give up and pay rather than deal with the gauntlet of unhelpful third-party billers, which is unfortunately probably what happens in most cases. There seem to be many other negative reviews with a similar story. This kind of bait-and-switch billing for unauthorized services is highly unethical and frankly should be illegal if it isn't already. On an unrelated note, the nurse practitioner that I saw, Zhanna Sheleg, had some pretty unorthodox medical opinions. For example, she recommended that I start using nicotine patches, even though I don't use tobacco. She just showed me a podcast called "The Other N-Word" and said nicotine is good for my health, asking if I wanted a nicotine patch prescription. I'm glad I declined, as that was probably just another method of hitting me with a surprise bill. To go through all of this only to be told "yup, you're healthy" is not worth it. read more

As someone who runs and operates a business, I deal with constant stress and chronic pain. A friend recommended novakovic family practice, and I'm so glad they did. They've helped me uncover and treat underlying issues I didn't even know I had. I came in with stomach problems and left with answers, guidance, and incredible referrals to holistic specialists. They truly care, they listen, and they know what they're doing. Highly recommend! read more

I have been going to Dr. Novakovic over 20 years and think he is a very talented doctor. My complaint (and low rating) is only because they have problems with their staff not knowing how to bill Medicare correctly. I was billed $121 for the lab testing associated with my annual well woman visit, which should be free. I have tried for months to get them to correctly bill Medicare. Despite several attempts, no one at this practice has been able to fix. Beware! read more

billing is a fraud. billed me in 2022, paid the bill. billed again in 2024, paid bill again. tried to bill again in 2025, after realizing the same bill had been paid twice, i've spent 6 months trying to get the money back. I had to send proof of the overpayment (doing the work on their behalf to prove they overbilled). Still no resolution and they did the same to my son. Double billed. Reading the other reviews, this seems to be a common practice for them. read more

Nina is the absolute best ! She's caring professional and thorough and such a sweetheart. I'm glad I'm older than her so she can be my dr for the rest of my life ! read more

I have been a paient of Dr Novakovic's Family Practice for over 20 years and feel that I have had excellent care from his office. Never waited more than 15 minutes to be seen. The office has been very helpful to me especially when he sent me to a cardiologist where they found that I needed a stint put into my cardio system. That turned into a cardiac arrest while I was on the operating table. A day later I had a quadruple bypass. I believe that the Dr Novacovic possibly saved my life when he saw the symptoms of a potential cardiac arrest and sent me to see a cardiologist. Thanks Doc. read more

I will say I don't enjoy giving bad reviews but I can't ignore the poor patient service and billing process at this family practice. I have United Healthcare and all I needed was a simple physical, EKG, and, blood draw for lab work prior to a scheduled surgery. I arrive 10 minutes early for my scheduled appointment and I checked in with the counter multiple times when it reached an hour past my scheduled appointment time. They said they had three doctors on but only two rooms, which is the normal standard for this office twice a week. When I reached 75 minutes past my appointment time and now in danger of missing another appointment at a different office that afternoon I had to reschedule. I witnessed two other patients reschedule their appointments as well because they had waited so long and not been seen by a doctor. I rearranged my life to come in two days later and I was then informed that this was just my new patient visit and I would need to also schedule the appointment that I actually needed which was a physical EKG and lab draw! Which I also returned for. So three visits to accomplish one need. There were instructions to send my lab work to the surgeon. When I realized three weeks later that the surgeon had not received lab work, I made a phone call and they said I had to come in for yet. Another office visit to go over my lab work! Now that I've received the bill for all visits I realize this is a money grab tactic to get patients in the office as much as they can for unnecessary reasons. Very poor service and ethics. Now that we have finally accomplished what I needed in the nick of time for surgery ( my initial visit was 7 weeks from surgery) I will never see a doctor in this office again, and I could have been a lifelong patient. My recommendation is choose any other doctors office in the Chandler area. read more

The office staff are terrible. They are very condescending and incompetent. I had an appointment (I even have the appointment card they filled out and gave to me) but when I arrived at the office, they claimed I didn't have an appointment. To make up for it, they said they'd have someone call me later in the morning. Of course, nobody ever called me. read more

For your own health and well being, avoid this place at all cost. Especially AVOID Julia Turchaninov. She was so disrespectful to my parents who are elderly. They have been going for years and the service and respect has hit an all time low. Not only do they not keep track of their patient's health, for instance my dad was diagnosed BY HER as diabetic and they couldn't find his lab results, also on top of that she didn't remember she diagnosed him and told him he was fine and that he didn't have diabetes. Additionally, my parents needed paperwork filled out for his job and she was well aware that they needed this filled out and at two visits she REFUSED to fill it out and made them make several appointments. This paperwork was only 1 page long. On top of that, when they went to their follow up to fill-out the paperwork she argued with my mom and saying she doesn't have time for that. So my mom started putting the paperwork away to come back another time and Julia ripped the paperwork out of her hands so aggressively and disrespectfully. She has no regard for her patients. She OBVIOUSLY DOESN'T CARE. For your own health and well being, AVOID JULIA TURCHANINOV. read more

I would not recommend this practice to anyone. I went in to have some paperwork completed which they said they would complete. They told me to send them an email with the form. They later responded, by email, telling me I needed to set up another appointment for the paperwork to be completed. My father went in and they told him they only have 15 minutes to talk to him about whatever is wrong. They put him on diabetes medication then a year later asked who put him on that medication that he didn't need. I honestly don't know what's going on with this place and want to inform people so that they are more aware of what this practice is like. read more

Best experience I've ever had at a doctors office. The doctor was very warming and really listened to what I had to say. Donna and Nina were both great as well. I have no complaints. I will definitely be continuing medical care with this office. read more

The Novakovic office is such a pleasure to be around & they are so helpful! When I was sick, the office was able to get me in right away to be seen. The MA, Jelena, who assisted me along with Peter & Nina were so kind & I am grateful for them. read more

Do not go here! This place is a nightmare! His staff is rude, unprofessional and incapable of doing anything the correct way! You will sit in the dirty waiting area for an hour after your scheduled appointment before being seen. Meanwhile, they help other people who speak another language before they will give you the time of day. They never answer their phones and when they do they don't really want to be bothered with you so they will put you through to someone's voicemail! Nobody ever calls back no matter how many messages you leave. This place truly sucks! I'm never ever going back! read more

Great stuff and knowledgeable doctors. The best pain treatment I ever had. Truly recommendations!

Saw Nina today and have nothing but great things to say! She listened, asked good questions and helped me with all of my medical needs! She was also very sweet and easy to talk to! read more

What an amazing experience I had here today! Dr. Novakovic is changing my world with a tiny injection that only he and one other Dr. IN AZ do right now. I have permanent nerve damage from Bells Palsy, which I had 13 years ago. I had 1 PIT (Perineural Injection Treatment) Injection yesterday and I could move my mouth in ways it hasn't since before the bells! This is nothing short of a miracle in my world and the injection is only $15!!!!!! Yes you read that right! If you have any long term effects from Bells Palsy you need to see this man immediately!!!! He was so confident that he could help me and I was skeptical but I will continue with these injections and I am so grateful I found him! Talk about a GAME CHANGER!!! Thank you so much Dr. Novakovic! read more

This office can do it all! Wonderful bed side manner and helps you feel super comfortable in the most awkward of situations. PA Nina did a great job on my paronychia. FIVE STARS!! I recommend them to all my friends and family. read more

A friend suggested that I come here and see Nurse Practitioner Sue. He said Sue was the first person able to clearly explain his condition to him in plain words. My friend was right! The office is a little old-school and I had to wait for a bit, but NP Sue was great. She figured out what was wrong with me and sent me off with treatments. She even called a few days later to check on me. Seriously?! I can't remember the last time a doctor proactively followed up with me. Oh, and I got better, too :) I think Sue works every Wednesday, but you can call the helpful office staff and check. read more

Doctor lacks empathy. Poor bedside manner. Only reason I am giving the practice a 1 is because the nurse pa is great. She has empathy and explained my condition. She gave me great advice and followed up. If she opened her own practice I would give her a 10 on a 5-star scale. read more

As I recently switched doctors, I am so happy with the choice I made to come to this office! Overall, such a great experience with the staff, and nothing short of professional. The staff is so accommodating & always ensure that the patient is being taken care of- in many aspects! Absolutely love this office! read more