I would highly recommend this company. So efficient and hard workers! The owners pleasant…read morepersonality makes you comfortable right from the start and work with their customers with no problems. The clean up was super! You would have never known anyone was here . I am beyondnpleased with this company. Better get their number Cheryl obert​

I've used Willett's for years ! Never a complaint ! Excellent quality work at an excellent price !read more

Overpriced trusses, long wait for materials, rude customer service and that's just beginning for…read morethis shithole

If a zero star review were an option, I would have selected that for sure. Originally ordered…read moretrusses from Structural Wood via a local lumber company with whom I've done business for a while, and am happy with. I will not be naming them as I do not want this bad review associated with them in any way. Initial estimate for delivery was eight weeks from the time trusses were ordered. This is a long wait time but completely understandable given the current pandemic situation, and the fact that every other company was out at least that far. I was told by SW that they would deliver the trusses early if at all possible, and that they would be in touch throughout the process to keep me informed of potential delivery dates. Seven weeks after the initial order I had still not been contacted by SW with any updates. I called SW headquarters in Waddington and was greeted by a frantic sounding office worker. "Our computer system is down, you'll have to call back tomorrow." Having experienced my share of technical issues in the past I understood completely. I called back the next day and was told in the same frantic manner, the same thing, verbatim. This was a Friday so I planned to give the benefit of the doubt and call again Monday. Monday: Same deal. I asked if it would be possible to speak with someone else who would be familiar with the job and might have some idea where we were in the process. I was told that nobody knows anything because the computer system is down, and to call back tomorrow. Growing slightly irritated, I waited until the next day. Tuesday: Computer system is back up and running. Great. Was informed by the same frantic office worker that I would need a job number, and that there was no possible way to look up our job by name. I did not have this as the entire transaction was facilitated by the local lumber company. I called back and got someone on the design team who was able to locate our job and give me a job number, spoke to the frantic lady in the office again, and was told the trusses would be delivered on the original scheduled date. I was assured at that point that I would receive periodic calls to update me on progress and shipping date. This did not happen. I placed another call two days before scheduled delivery, since I hadn't heard from SW. I was informed again by the frantic office worker that the lumber for the trusses was stuck on a rail car in Cincinnati, and that the trusses would arrive a day late. I asked if they delivered on Saturday, since the original date was a Friday. She said "no but we build on Saturday so they should only be a day late." We went back and forth for a while with me insisting that they would be at least three days late and her holding firm at one day. Okay, fine. She insists that they will call me with updates. I know this is false. I will call again Monday. Monday rolls around and I call, having not received any communication again from SW. Frantic lady informs me that the lumber is still in Ohio and that it isn't their fault. Awesome. I can't imagine where they could have sourced the wood from locally (besides the lumber place I ordered from and the seven others in our immediate area). Fast forward ten days of me calling every couple days and not actually getting any information. Frantic office lady triumphantly informs me that the trusses will be delivered tomorrow. Containing my excitement, I reluctantly ask what the communication routine is supposed to be for this sort of thing. "You will get a text message with the driver's location shortly before delivery and call or text him from that point." Ok great, an automated system. Surely this will be a step up from the frantic not-my-fault communications I've received up to this point. Alas, that was not the case. I actually receive a call the next morning from the office lady. Things are already looking up. She informs me that the delivery should be made around mid-morning but that there are other stops so it may run slightly later. Working out of town, I ask my dad to coordinate delivery with the driver. He recruits and agrees to pay several people to help if needed as well. 11am rolls around and my dad wants to know if I've heard anything. I tell him I have not. I call and am told that he is running a bit behind and will now be there in the early afternoon. I relay this information to my father who is temporarily pacified and go about my work day. We repeat this circular routine until roughly 5pm when they close. No word from anyone until 6:10pm, when I receive the text notification that the driver is well over an hour away. Now, at our latitude in late October, that would mean he will arrive in the dark. Excellent news. The driver arrives at our place around 7:30pm, over his legal working hours and wants to unload thousands of pounds of trusses, in an area he has never seen, in the dark. There's more but I am at the character limit. you get theidea

We recently had them spray our new construction home/garage and they did an amazing job. They…read moreworked quickly and kept everything clean and organized. I would highly recommend using them for your next project! This has been the absolute best company to work with! From the estimate to actual job completion was fast and easy and very professional!!

From the owner: closed-cell spray foam insulationread more

Jake arrives very quickly to take your money, but after that you will probably never see him again…read more Took a $5700.00 deposit for a new roof and provided lots of excuses but no work. After a little research, it became apparent that this was Jacob Sunderland's Standard Operating Procedure. I am now struggling to find a legitimate roofer this late in the season.

Jake is not trustworthy so beware! I hired him to repair my roof on two building. He demanded 50%…read moreand then disappeared. I was finally able to get him to come and do a small part of the job. He still had my deposit for the rest of the project. well, he refused to complete the job and demanded more money down. as of today, 5 months later, he still owes me $750.00. Decide for yourself if you want to deal with this individual.

The business owner Francis has helped the company that I work for a number of times over the years…read more The most recent was a roof that started leaking. Within 72 hours after contacting Mr. Taitt The problem was resolved

From the owner: Lake City Restoration cares about you as a customer. You deserve a great customer experience…read morebefore, during, and after any remodeling or construction project. Lake City Restoration will handle any inquiries or question and permits that are needed during the process. We are a family owned general contractor that has extensive trained personal and equipment that will reduce the cost and time of any project. We're committed to ensuring you are a great full customer that will always have easy access to your home or business during construction or remodeling. As guests in your home, we know the importance of being kind, courteous, and professional. We have completed projects as large as 20,000 square foot and as small as a half a day worth of work, there's no job too large or too small. Every job requires a degree of ingenuity. At the start of every project I will meet will my customer for a free estimate, this will require as little as 15 minutes or I have spent as much as four hours with a customer for this first meeting. Every project is different we look forward to hearing from you and we thank you for considering our company to improve or repair your home or business. Thank You Francis