Nice, friendly customer service. Ready to work s good deal for you. Nice, clean cars. Well kept,…read morelittle business on the corner. We came over to look at a vehicle that was almost like one we used to have. Salesman turned the car on, opened up the hood and all the doors, let the car idle and really sold all the features of the car. Chico's doesn't have a lot of cars, but the ones on the lot are nice, clean, well taken care of merchandise.

As usual, oil change went fine…read more Thank you to staff for noticing the tire issue that was completely unsafe (3 tires with complete tire - tread separation) and working with us regarding this problem and assisting us in getting it resolved. We understand this is not usually something you deal with on a regular basis. Everyone was extremely helpful with an issue that was out of the norm! Appreciate all of you!

This review relates directly to the Ethos Maintenance/Warranty program being sold by the Don Hattan…read moredealerships. We purchased our Traverse in Nov 2023 at the west location. Because I was getting ready to retire, we thought it best to purchase these warranty products, to the tune of almost $7000 - front to back, top to bottom was the impression we got. 2 weeks ago I scheduled an appt to get new tires, as recommended at the last oil change. I was told someone would call me to find out what tire/pricing I was interested in. I told that person I had this Tire-Wheel-Dent coverage and she said ok, and that I should receive that call soon. No one called, so this past Monday, I called and the lady I spoke with said she was the one that did that and didn't know anything about me ordering tires. I, again, informed her of our coverage and she even took my VIN to confirm said coverage. Spoke with a gentleman to get the correct tires ordered and be ready for the appt on Friday (today). They get the work done and we go to pick up the vehicle and they tell me I owe them $950. I said no, I have this coverage and showed them the contract that we signed for it. Oh. Sorry ma'am. That's only for road hazard issues on tires that cannot be fixed. Then you can use that coverage. Needless to say, I was extremely upset, as I had talked to 2 different people at that dealership about having this coverage. They called the finance manager at the west store to confirm our conversation that we had with him over 2 years ago. ??? Of course, they didn't confirm or deny that conversation. They wouldn't budge, wouldn't give up a dime on my bill, all they could say was Sorry, we'll be sure to explain that coverage better to the next guy that decides to buy it. I will not buy another vehicle from Don Hattan, as they don't really seem to give a hoot about what their customers are told/not told about that insurance/warranty program.

I purchased a vehicle from wessel family motors and ran into transmission issues on the warranty…read moreit said they cover 10% of the cost to fix it but on a handshake deal they said they would cover 50% of it and they held up to their word

From the owner: Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you…read moreneed your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment.

DO NOT PURCHASE FROM CARMAX. CARMAX sold me a piece of junk. I purchased a '21 Ram pickup in August…read more2024. By February of '25, I had to have my cam heads and lifters replaced. In May of '25 my entire engine had to be replaced. I then had to have my radio replaced December of '25. CARMAX was not willing to make this situation right. Offered to purchase the vehicle back from me for 3K less than the original asking price and of course did not offer to take care of all the additional fees (7K worth).

I had a vehicle shipped to my nearest CarMax location with the intention of purchasing it upon my…read morereturn from being stationed overseas for a year. Time was incredibly limited as I had to report to my next base shortly after arriving stateside. I stayed in constant communication with CarMax, and they had clear notes in their system to hold the vehicle for a few days until I could finalize the purchase. Despite weeks of planning and coordination from overseas with banks, insurance companies and CarMax, I received a call on the day of the sale from the sales representative at CarMax informing me that the vehicle had been sold or shipped to another location. This was a vehicle I had carefully selected, and CarMax was fully aware of my situation and timeline. To say I'm disappointed is an understatement. I relied on CarMax to honor their commitment, and they completely failed me during an already stressful and time-sensitive period. This experience has been an absolute letdown, and I will never recommend or purchase from CarMax again. For a company that prides itself on customer service and transparency, they dropped the ball in the worst way possible. If you're a service member or someone on a tight timeline, I'd advise looking elsewhere to avoid a similar experience.