The social security office staff are very helpful and friendly and respectful. They were able to…read moreanswer all my questions

First I change my backing info a month and a half ago. It takes 3 months to change that? The…read moreaccount they are going to put my money in is closed due to fraudulent activity. But they won't change it even though I did this on my social security. I have to go in the office. Ok fine. HOWEVER THEY HAVE NO APPOINTMENTS AVAILABLE! WHAT? SICK

This is probably, short of a few areas colleges, the nicest library in the LV by a long shot…read more * There's only one parking lot in the back of the building and while it's not too large, I've never had trouble finding a space although if you did I guess you would be parking on the street which around here is kind of sketch. * Nice longer hours being open until eight Monday thru Thursday. * Nice sized children's area on the second floor and if the noise level is a bit too much on the other side of the second floor there is an adult's only area which is normally pin drop quiet. * Now that the libraries in Allentown-Bethlehem-Easton have joined forces one library card allows you to borrow from all three and return books to all three very much hassle free. * If there is one negative it would be that don't come trying to use one of their computers for any online activities as while there are a good number of terminals they are regularly full and people camp out for what seems like forever. * While a library has existed in Allentown for over one hundred years, the current building was built in the early 70's and quite honestly it looks like it. Also, don't let Google fool you into thinking that there are other Allentown library branches because this has been it since 2009 when deep state budget cuts forced the Emaus Avenue branch to close. For right now this is our go-to library when needed as everything is new-ish, clean and the staff is very customer service orientated. What's not to like?

I will agree with other reviewers. This is a very nice library. But I'm most disappointed with the…read morelack of professionalism and tolerance that some of these staff members have shown. I was recently here one night reading a book and waiting for my son to finish up with his study group and as I'm sitting there. These two staff members were whispering loudly about some incident that must have happened. And as she was talking the man's first question was ,Were they Hispanics? Are you serious. Is that the first thing that come out your mouth? Wow and I thought Allentown was more diverse than some of the suburbs. But I guess bias behaviors are everywhere these days. Guess I wont be coming here no more neither will my children. STOP JUDGING SO QUICKLY

Attempting to resolve a payment with the City of Allentown Water Authority is made difficult by the…read more condescending and short tempered service personnel. A class in customer service management skills is absolutely necessary.

The library was renovated in approximately 2021. The library is beautiful. I find the staff very…read morehelpful. Many volunteers work there to keep the books in order. There are new places to work. Their programs are great for all ages: from toddlers to seniors, and everyone in between. I love The Book Shop, which is a special room located in the back left corner of the library. You can buy books in very good condition. The Book Shop donates the money for many library programs. It's always decorated for the season. I love it!

A special thank you to Karen and everyone at circulation- I was so pleased that o left with a…read morevolunteer application. They are such wonderful, and kind people. A++