My husband has used the services of Partners in Care for over two years. They have been such a…read morehelp and blessing as he has struggled with numerous admissions and wounds. They are responsive, communicate, professional and clinically knowledgeable. Our primary team has been Mindy RN, Taylor PT, Candi OT, Jennie PTA and numerous people who have covered. We are so grateful to have this resource in our community.

During a difficult time of terminal illness for a loved one, we were blessed to be referred to…read morePartners in Care Hospice Service. The team of nurses were wonderful, thorough and so caring. They let us know what changes to expect as our loved one progressed through the dying process. The physician came by to meet us and was very kind. They have all kinds of services that we were able to tap into at no cost to us: chaplain, massage therapist, foot care and an aide to help with bathing, etc. I even had to call the on-call team a time or two and they were great. I highly recommend PIC.

Frank Sigler was under the care of Brookdale Assisted Living in Redmond for several years. Near the…read moreend of his life, he asked for help from Bristol Hospice. They took EXCELLENT care of Frank. When he passed, they called at 10:00pm and left a message, asking me to call. I didn't see that message right away and MISTAKENLY told a few people that I had not been told my son had passed away. I am sorry I let people believe that happened. For all of you who may need, Hospice care, I HIGHLY RECOMMEND BRISTOL HOSPICE AND BROOKDALE ASSISTED LIVING IN REDMOND, OREGON. Patricia Sperling Bend OR

I've operated over 21 years now, a care facility. I have had the opportunity over the years to…read morework with a wide variety of hospice providers as a result. This is the first time I've had the opportunity to utilize this provider. What I have discovered with this particular agency, is AMAZING! The entire staff, from the medical director all the way to the CNA's is knowledgeable, professional and personable. They focus entirely on the patient's needs and also are there to help us providers and our needs for the daily care of the patient. I HIGHLY RECOMMEND this company! A true breath of fresh air. Truly a blessing!

On the plus side, they took us on in late 2020 when Partners in Care would not. The individual…read morepeople are good and caring. Pastor Noah is terrific as were a couple of others. The company, however, has terrible protocols and doesn't pay people enough and even though I knew and my paid caregiver knew he was dying in the last week I was left largely on my own unless I actually called for help. In other words, they weren't there when I needed them the most. Other problems: 1. Large turnover because they aren't paying their people enough in spite of the fact that they were charging the federal government over $5000 a month for 4-5 nursing visits each month. 2. No one ever gave me the book about "what to expect" during death. 3. CNAs and Nurses kept expecting me to know what to do next. One CNA made fun of me because I'd never put on a diaper. 4. On a desperate weekend when my spouse was pouring excrement from his poor old body I put in a desperate phone call and was TRANSFERRED TO A PORTLAND NUMBER -- there was nobody in the office here. Overall -- most of the individuals I worked with were caring in themselves, but the protocols they were following sucked and THEY LEFT ME ON MY OWN JUST WHEN I NEEDED THE MOST CARE. I cannot recommend the company.

Hate to say it, but my patience has finally run out with Heart n' Home Hospice. They used to be a…read moresmall, AMAZING agency with AWESOME people. I've worked hand in hand with this agency for over 11 years. They always rose to the challenge and ALWAYS took care of the patients as well as the providers. They especially went out of their way to recognize our Veterans. BUT - THINGS CHANGE - They were bought out by a huge national corporation last fall. The company is all about MONEY and NOT the Patients. They still have a few of the awesome folks working there, but since the buyout, a huge percentage of the employees and management left. To fill those management positions, corporate put folks in that quite frankly, are in over their heads. Never have I had to practically BEG for services and supplies for a Hospice Patient and actually end up paying out of my pocket to provide that patient with what they need, all while hearing from Heart n' Home corporate heads about the $$$$$. Then, to top it off, to be accused of being "needy" (wanted one additional day per week, for shower assistance) by the supervising RN? Not to mention the Executive Director was very condescending and arrogant to not only myself, but to the family of a patient? To witness the GOOD STAFF that brought supplies, get reamed out afterwards, by their Executive Director, for doing the right thing? Despite all this, I was still willing to work with them, no matter how CHEAP they were becoming. HOWEVER - the FINAL STRAW with me, was NO RECOGNITION OR RESPECT FOR A VIET NAM COMBAT VET........shameful and disgusting!!!!! It's obvious to me, this company is all about corporate earnings/profits and NOT about the patients or people working for them. Sad Day, Indeed...

Amazing care for loved ones. Understanding, passionate and easy to work with. With 5 homes to…read morechoose from, you can really feel good about where to place your loved one. The caregivers are fantastic!!!

Exceptional care and compassionate. Team dedicated to your needs. RNs, social workers, chaplains,…read morehome health aids and office staff already to meet your needs.

St. Charles Hospice was serving our mother in her final days in Sunriver, and then there was a…read morenearby forest fire. Even at a Level 1 (get ready), they refused to come out due to a company policy. We spent more than three days without care, even as all businesses remained open, local kids had soccer practice, and the PGA had a golf tournament. It was not acceptable. During the days with no care, the lead nurse went days without calling to check on mom, or any of us. We felt very uncared for. On the phone, they assured us that the funeral home would come out. Disgusting. (By contrast Visiting Angels Caregivers (wonderful people) came out, as well as the housekeepers, even during a Level 2 (get set) fire level.) When we tried to contact a supervisor at St. Charles Hospice to find a solution, he didn't return our call until the next day, even knowing that his company had given our mom 24-48 hours to live, and that we had been provided zero care in days. When we finally got him on the phone, he still denied care, even under Level 1, and even suggested that we move her to a hospital over an hour's drive from our home in Prineville. Another unacceptable, unnecessary, and terrible solution. This is some of the worst care, and some of the least caring care, that I've ever heard of. Our family highly recommends that you look elsewhere for hospice care. When we contacted two other hospice providers, they shared that they had no problem serving our mother, even under Level 1 or Level 2 evacuation warnings. One responded and came out just hours after our call. We are so relieved to never work with St. Charles Hospice again.

Thank you. During…read morethe hardest thing I have ever done in my life, Hospice of Redmond made me and my family feel safe and welcomed. We had nurses calling and asking how we were, we had people meeting us inside their building with a smile and very attentive, calming and was aware of our feelings during this horrible time. They made the ordering of a veteran plaque easy for our father. They even sent a personalized card asking how we are still doing a month later. Great people. I would recommend.

From the owner: The hospice team has made a difference in the lives of patients and families facing a terminal…read moreillness by assisting them with their own unique physical, emotional and spiritual needs. The clinical staff uses various methods of symptom management and pain control creating a holistic approach which allows the patient to remain as active and in control of their lives as possible.

Owner should stick with caring for animals. Her previous job was Vet Technician. She's…read moreargumentative with clients and caregivers which creates a toxic environment. I'm so glad I made the right decision to leave this company.