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    Leisure Markets

    1.0 (1 review)

    Services - Leisure Markets

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    16 years ago

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    Pearl Seas Cruises

    Pearl Seas Cruises

    1.5
    (19 reviews)
    0.4 mi

    I had booked a cruise in March 2025 on Pearl Seas Cruises for my wife and me for a ten-day cruise…read morein October 2026. My wife passed away in February 2026 and I called to discuss the options for handling this situation the following month. I understand that there is a single traveler supplement, as prices quoted are for double occupancy. Based on the quoted price for keeping our booked room for myself, as well as the price for an alternate room that was less desirable (and still significantly more expensive than the per-person cost of the room we had originally booked), I decided to cancel our booking. We were aware that Pearl Seas Cruises charges a $250 per person "Cancellation Administrative Charge" when we booked our trip. Given that I was cancelling the cruise due to the death of my wife, I strongly feel that a waiver of that fee should have been provided in this circumstance. The effort involved for the Company in cancelling our reservation is minimal, and the trip was not cancelled on a whim. The Pearl Seas Cruises representatives I spoke with demonstrated no empathy for what I was going through, merely reiterating that it is "Company policy". I know all Company have policies, but I also know that exceptions can be granted to policies in appropriate situations. My situation should have qualified for such a waiver, and lack of consideration by the Pearl Seas Cruises representatives was appalling. I contrast that with my dealings with the representatives of other travel providers with which I dealt, who were much more understanding and went out of their way to accommodate the situation in a fair and equitable manner. Needless to say, I will never be booking a trip with their Company again, and recommend that other travelers take their business elsewhere.

    My husband and I did the Great Lakes Cruise from September to October 2024. The staff was…read morefantastic! When we filled out the information packet we received, about four weeks before the cruise, I printed in clear capital letters that my husband is a diabetic. My travel agent called Pearl of the Sea and also told them he is diabetic. So, twice that information was clearly stated. When we went to the dining room I again stated to the that my husband is diabetic. The Food and Beverage Director officer said to tell the server, which I did. But Really, the server's job is to serve us, NOT to prepare food. What my husband received was absolutely not diabetic friendly at all. Like many diabetics, he doesn't pay much attention to whether the food is safe for him, which this was not. The ship was dated but everything was very clean. The excursions were from awesome to terrible. Please save your money; this is NOT a FIVE STAR cruise! We were so looking forward to it, but the issues made it far from the pleasantest vacation we've had. I contacted the powers that be about our experience, and have never heard a word from them. That is not professional because of that, I would never trust them again.

    American Cruise Lines

    American Cruise Lines

    2.0
    (223 reviews)
    0.4 mi

    Review: American Cruise Lines, American Song, June 5 through June 12, 2022…read more Our experience on American Cruise Line's ship the American Song was a wonderful experience. It was both relaxing, enjoyable, and fun to be pampered. The scenery of mountains, as well as seeing the Columbia and Snake Rivers was beautiful and at times breath-taking. We enjoyed waking up to sit out on our deck each morning to watch the sun rise as the world came alive. Each day, being lovers of history, we discussed, planned, and looked forward to our daily shore excursions, both planned and unplanned. Our meals were excellent and delicious. The crew was friendly, helpful, and anticipated every need. Hotel General Manager Kobi Du Preez was very friendly and although very busy with his hands on approach to operations, always made time to greet us, say hello, and offered helpful information or advice. Cruise Director Olivia Fiore, was fun, entertaining, and offered a lot of energy to activities throughout the day. What might have been a boring process getting off or on a bus, was made delightful as Olivia entertained us all with her clowning theatrics. Each evening we enjoyed Jason and Jack making our cocktails in the lounge and were delighted to listen to the evening entertainment by the talented Laura Sable and Bill Wiemuth with their beautiful and mesmerizing music. Our room was clean, well serviced, and comfortable. Kudos to the housekeeping for always keeping our stay, pleasurable, and well stocked. Overall, an excellent experience to see parts of America we've never seen before. The shore excursions were fun and informative. If you0're looking for a break from the mega-ships and want to explore America, we'd recommend American Cruise Lines.

    My girlfriend and I took the American Heritage on the Mississippi River boat cruise, "Highlights of…read morethe Mississippi", May 28-June 3. It was an okay experience, but not above expectations. There were a lot of little things that happened each day that made me question the leadership of this cruise line. The staff were truly wonderful, but inexperienced and young. Most were 18-21 years of age. Very sweet kids and tried their hardest to please the needs of the passengers. But many had only been there a couple of days or a few weeks. There was a lot of miscommunication or lack there of. We would ask for information about where a certain lounge was and the young wait person did not know where it was. At the cocktail lounge, 2 different 'bartenders' did not know how to make simple drinks--gin and tonic and an amaretto sour. I had to tell them how. I asked how they could be serving alcohol since they were under 21. One told me the Mississippi River is 'international waters'...it it NOT!! A couple of the excursions were not planned well. We were told to disembark for a bus tour and the bus was not even there. We had to wait in the heat and humidity for about 10 minutes. Most of those going on this excursion were over 70 years old, many with physical limitations. There was no head cover or seating while we waited. Thank goodness water was available. The icing on the cake was the last day. We were told our bus to the airport would leave at 8 AM. We went for breakfast around 7 AM. An overhead page stated the LAST bus to the airport would be boarding at 7:15 and leaving at 7:30. We questioned the wait staff manager, but he did not know and no one was answering the walkie talkie. We asked one of the crew directors (?Jennifer) and she stated the bus would leave at 7:30 and no other bus would be there to take us to the airport. We rushed to our cabin to get the rest of our stuff and hurried onto the bus only to wait until 8 AM before it left. There was such a lack of communication I felt sorry for the staff. Thus, I do not plan to ever take this cruise line again. I had fun most of the time and the excursions were okay, but too many little things made it just an average trip. And for the price, it just was not worth it.

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    American Cruise Lines
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    Leisure Markets - travelservices - Updated June 2026

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