I had booked a cruise in March 2025 on Pearl Seas Cruises for my wife and me for a ten-day cruise…read morein October 2026. My wife passed away in February 2026 and I called to discuss the options for handling this situation the following month. I understand that there is a single traveler supplement, as prices quoted are for double occupancy. Based on the quoted price for keeping our booked room for myself, as well as the price for an alternate room that was less desirable (and still significantly more expensive than the per-person cost of the room we had originally booked), I decided to cancel our booking. We were aware that Pearl Seas Cruises charges a $250 per person "Cancellation Administrative Charge" when we booked our trip. Given that I was cancelling the cruise due to the death of my wife, I strongly feel that a waiver of that fee should have been provided in this circumstance. The effort involved for the Company in cancelling our reservation is minimal, and the trip was not cancelled on a whim. The Pearl Seas Cruises representatives I spoke with demonstrated no empathy for what I was going through, merely reiterating that it is "Company policy". I know all Company have policies, but I also know that exceptions can be granted to policies in appropriate situations. My situation should have qualified for such a waiver, and lack of consideration by the Pearl Seas Cruises representatives was appalling. I contrast that with my dealings with the representatives of other travel providers with which I dealt, who were much more understanding and went out of their way to accommodate the situation in a fair and equitable manner. Needless to say, I will never be booking a trip with their Company again, and recommend that other travelers take their business elsewhere.

My husband and I did the Great Lakes Cruise from September to October 2024. The staff was…read morefantastic! When we filled out the information packet we received, about four weeks before the cruise, I printed in clear capital letters that my husband is a diabetic. My travel agent called Pearl of the Sea and also told them he is diabetic. So, twice that information was clearly stated. When we went to the dining room I again stated to the that my husband is diabetic. The Food and Beverage Director officer said to tell the server, which I did. But Really, the server's job is to serve us, NOT to prepare food. What my husband received was absolutely not diabetic friendly at all. Like many diabetics, he doesn't pay much attention to whether the food is safe for him, which this was not. The ship was dated but everything was very clean. The excursions were from awesome to terrible. Please save your money; this is NOT a FIVE STAR cruise! We were so looking forward to it, but the issues made it far from the pleasantest vacation we've had. I contacted the powers that be about our experience, and have never heard a word from them. That is not professional because of that, I would never trust them again.

We received an email from corporate as well as confirmation onboard that there will be shuttle…read more services provided for our return to Tacoma. We truly appreciate corporate stepping up for us an handling these unexpected turns of events. Now we can go back to enjoying our vacation. Thank You American Cruise

Put me on the band wagon with everyone else that left a 1 star…read more Food was uncooked most meals, Needs upgrades, My mattress was 100 years old, they came in and flip it, still the same. one thing that really brother me after paying 11,000. the staff was so unhappy not friendly. We complained to the caption how the ship was full of spider webs and floor needed mopping. he took care of it the next day. would I use this company again NO.

I used this service over the weekend for the first time. It wasn't bad at all…read more The departure ride the driver was late but the owner renewed my faith in their service. The return trip was on time and done by the owner. I know things happen but if I was going to the airport I might have missed my flight. If you have a trip to the airport every five minutes must be taken into consideration. Also, it this was a test run for me using their services in the future for business clients. Both cars were clean and I felt safe during this this time of COVID. I open to using this company again for a second go round. Thank you for your service - Sam

I drove to New Haven to meet a car service to take my sister to Brooklyn. I received a last minute…read morecall saying the driver was in the hospital. I looked on Yelp, and found Lexon LImo. The dispatcher was courteous, and was able to line up a driver right away. The driver, Michael, was friendly, considerate and personable. The rate was reasonable. I highly recommend their car service.

Great experience with NFWT! Our driver was friendly and on time, accommodating to the few requests…read morewe had, and each vineyard was lovely. 10/10 would recommend!

I can't recommend NFWT enough! From start to finish, this was a seamless experience for our team…read more Aside from gathering lunch choices from my group, Michael and his team took care of everything else. A wonderful itinerary and left all of us stress free to enjoy the beautiful day!