I asked one of the agents at Adler Travel to help me book a trip to Madrid and Paris so that my…read moredaughter, an art student, could see the great museums. The agent did competently book flights and hotels, and I'm choosing to see that as a "glass half-full". But she needed a couple of reminders and she took a couple weeks longer than she said she would. And really, in a world where we all have TripAdvisor, I'm not sure that saved me more than 4 or 5 hours versus doing it on my own. Where I really could have used help, there was none. I was very clear about the purpose of the trip and the museums we intended to visit. Those museums are currently deluged with tourists and all now require booking time slots weeks in advance. If we had shown up without pre-booked tickets, we would have been turned away, negating the entire purpose of the trip and wasting thousands of dollars. This kind of information - learned from personal trips to the destination or previous bookings - is the real added value a travel agent should provide. Our agent provided none. Luckily for us, I learned about the need for pre-booking from Rick Steves' books before it was too late to get in. It was too late to get the time-slots we wanted, however. Some of the slots were decidedly inconvenient. A few weeks' earlier start would have been extremely helpful - a heads-up from the agent would have made a huge difference. Our agent was simply MIA after the initial bookings. She did finally respond to an email requesting help booking flights from Madrid to Paris - after I'd already booked them myself - with apologies about missing my email in her very full inbox. I had to do all of the research and booking for the museums myself, something that took many hours. Every agency has multiple agents with different levels of experience and enthusiasm for the job. Adler has a good enough local reputation that I'm sure some of the other agents are more helpful. But my experience with my agent was not great. I credit Rick Steves for a successful trip, not my agent. If I hadn't checked those books, it would have been a complete fiasco.

My husband and I were referred to John at Adler Travel by a friend when planning our honeymoon…read more Neither of us have traveled very much, and honestly the thought of sorting through thousands of different options, and then planning flights in the midst of wedding planning did not seem apealing. Luckily, John made everything beyond easy! We went in for a meeting with a few key ideas: all inclusive, on the beach, adults only. After a few more questions John quickly came up with several options. He made the process even easier by reserving everything for us, and telling us what to expect at each step of our travels. We had the BEST TIME in Mexico at El Dorado Maroma! Completely stress free vacation, exactly like we wanted :) We can not wait to go back and plan our next vacation through Adler Travel!

Mt Carmel Travel Center is top notch! There are just so many wonderful things to highlight about…read morethis company. I was given their number by a close friend who has booked many vacations through them. Last year I decided to send them and email and I received one back from Mary who would be our travel agent. There is not enough room on this page to describe how lovely, professional, and efficient that Mary is. She took all my worries and concerns away when it came to traveling. Last August my husband and I booked our wedding/honeymoon through her and every single step of the way Mary was there with the answers and the solutions. I can honest say that all I had to do was describe the type of vacation we wanted and price range and Mary did all the leg work. We barely had to lift a finger and we received the most spectacular vacation. I had quite the list of things I wanted out of my vacation and Mary made sure we got every single one. I never had to wait days or even hours for her to get back to me. Mary made sure that she communicated all the details of the trip verbally and always sent a follow up email so we could reference back to them. This was extremely helpful considering my husband is away often and I'm usually running around like crazy trying to get everything planned and together. Mary made everything so easy. We had an incredible wedding and honeymoon filled with so many memories. It was such a success that we just booked again with her to go away for our anniversary! I can not wait and once again Mary made it a pain free process. I don't know how she does it!! If you want someone who cares about your vacation , will get you the best pricing possible and is stellar at their job....you NEED to call Mt Carmel Travel and book with Mary. Thank you for all the hard work and all the fantastic memories we will get to have through these vacations, we are forever grateful.

I worked with Mt Carmel Travel to plan a recent business trip. Working only through emails as I was…read moreout of the office during much of the planning process, Joan was able to help narrow down the best flights for me both timing and price-wise. She made the entire hunt a non-event for me and promptly forwarded all of my travel information seamlessly.

They are quick but you must make an appointment for drivers license renewal. Friendly and helpful.read more

Needed a passport photo so decided to go to AAA. It was…read moreSaturday morning and we were prepared to wait an hour because that seems to be the way it normally goes. But to my surprise there was no line! A very pleasant woman took the photos and the whole transaction took 5 minutes. They didn't even charge me for photos because I guess I have a high enough level membership. Anyway I wouldn't expect my experience to be the norm but everything worked out well for me!

Erica/Crimson World Travel is always a pleasure to work with. She is friendly, professional and…read morewell informed. She always deals with the special travel requests we have even if they occur last minute. Every trip we have planned with her has been excellent. Crimson World Travel is an awesome travel agency!

From the owner: Who is Crimson World Travel? Well, it's quite simple. We…read moreare luxury travel agents! (Let's face it, all travel is luxurious, right?) We were bitten by the entrepreneurial bug and wanted to do something that was not only incredibly fun but would offer world-class service for our customers. After searching our hearts, we realized that we could satisfy our desire to experience all the glorious and exotic places this world offers, achieve our goal to be the personal geography teacher for our young daughter by providing her with first-hand exposure to all the places she would learn about in her text books, and share the joy of travel with you while offering you top-notch customer service. Crimson World Travel has been the answer to our prayers.

We have used Gallagher Travel a number of times and they have been great. Look no further this is…read morethe place to go for hands on personal service.

My wife and I recently used Gallagher Travel to help us plan our honeymoon. We wanted to use a…read morelocal travel agent as we do not get to travel much and wanted to work with an expert to make sure that no details were missed. Judy Gallagher was just the expert we needed! Judy was able to give us recommendations based on the type of vacation we were looking for and also stay within our budget. She took care of EVERYTHING, and even added her own suggestions to make our trip extra special. As it turns out, our Punta Cana resort had not disclosed when booking the trip that there was construction happening outside of our room. I had requested a room change from our hotel concierge, but was told that no other rooms were available. The next morning I called Judy and explained the situation. She answered the phone immediately and by that same afternoon we had our upgraded room -- one of the best in the resort! This was EXACTLY why we trusted our special trip to Gallagher Travel Shoppe and I am happy to give Gallagher a very strong recommendation!! Thank you Judy!

Universal Travels is, quite simply, what all travel agencies should be. They're timely,…read moreknowledgeable, and provide excellent service - right down to reminding you to check your visas and update your passport. Their fees are modest, and especially for travel outside the US, Canada, and Europe, well worth it.

From the owner: Personalized Travel Consultantsread more

Pino helped my husband and I plan our honeymoon to Italy. He did a wonderful job of planning…read morethrough the entirety of the trip, including his coordination with a great limo company (La Dolce Vita) to get us around the Amalfi Coast. Pino was lovely to work with during the planning phase and easy to contact if we had any questions while we were out of the country. Thank you for such a memorable trip!

From the owner: World wide Travel services, Travel Agency,All Inclusive, Family Vacation, Affordable Italy,…read moreVacation, Cruises, Honeymoon, Destination Weddings, Caribbean Vacation

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

AAA Travel experience was terrible. We called the Branford office for our Honeymoon. Little did we…read moreknow that it rolled to a regional system. I was lead to believe that it was the Branford office. Once our trip was booked I never heard from our travel agent Austin again. I had to track down someone to pay the remainder or my reservation or it would have been canceled. I ask for a supervisor to call me no one called back. When you pay 7k for a trip you at least expect a call back. No one cared. Terrible experience.