No problems buying a RV...staff is hit and miss. Sometimes friendly...sometimes they seem put out…read moreor annoyed to have to talk to you. Most places kiss your a$$ a bit when you spend $25000 not here. Is guess that's just the Quispamsis mentality. Having grown up there, we were all considered snobs, guess things haven't changed. LMAO.

I'm extremely disappointed in the management at this location. Our salesman Jason was great and…read morevery helpful but his manager allowed another salesman to come and sell the vehicle out from under me after we already had a deposit on the vehicle. It was stated that I would receive a call if someone else made an offer. I never receive a phone call and was just notified this morning that my money is being refunded because someone else purchased it. I was told when I put a deposit down that I had first right of refusal and would be given the opportunity to "jump in or out" if someone else made an offer. I was NEVER given that chance. I wouldn't trust this location's management to be honest with you about what making a deposit on a vehicle means. They don't honor their own policies at the end of the day, even if the salesman you're working with attempts to do all they can to help you. Management is clearly has zero integrity and I would not recommend purchasing or putting money down a vehicle. You'll just end up disappointed.

Originally had my winter tire change over & sticker inspection scheduled at our local garage, but…read morecould not find the locking lug nut that was missing from my vehicle which i have owned for 10+ years. Called Dobson who had it last working on the front tire and asked them about the missing lock nut and they claimed i lost most likely. I did not, it never leaves my vehicle. Anyway, i asked them to cut them off and replace them with non locking ones. I was also having my inspection sticker renewed and they called me to say that the back brakes needed to be done. I just had them done 2 years ago + 1 week. They only had less than 20K on them highway driven. When i got there they drug out a rotor and showed it to me claiming it came off my vehicle. I went to my car and showed them the receipt from Summit Dodge in Fredericton. If i had gotten in to get my service done in a timely manner they would have been less than 2 years old and still warrantied. Well after speaking to the them and letting them know i wasnt happy i left the dealership still thinking about all the crap they said to me and realized i had a voicemail from them on my cell phone. The message said " This is Justin calling don't bother calling us back you can take your vehicle elsewhere you're not welcome here anymore. I would not recommend taking your vehicle here i would never take it back there anyways. Worst customer service ever. I guess i hurt their feelings by telling them i was not happy.

Service Department:…read more I have owned a Jeep since 1986. I used to get pretty good service, at Maple Leaf Motors, but that was a long time ago. The local Chrysler Dealership is now owned by Dobson. For a number of years, one of their senior staff was the service manager and I was always very satisfied with the service that he provided. Sadly, the front end service staff has changed over the last number of years and the previous service manager no longer works in that department. While the work performed by the mechanics has been satisfactory, the customer service at the service desk is terrible! I won't use names, or bother going into specifics, except to say that since they are the only Jeep dealership in town, they take very much for granted that you'll be dealing with them...They are rude and discourteous and at best unfriendly and have no concept whatsoever of 'Customer Service'. (When they have nothing better to do, they do eventually get around to serving you..) They certainly don't care whether you give them your business or not, so I definitely will not be taking my vehicle back for service any more. I have received great customer service from Fairweather Tire & Automotive, (right next door) and from Canadian Tire in Rothesay and would highly recommend both. Parts Department; I have had good customer service from the parts department. New Vehicle Sales: The last Chrysler vehicle that I purchased, was a 2006 Jeep TJ. I wanted to trade in my Jeep Liberty for a new TJ, but the Dobson sales staff were unable, or unwilling to let me out of my lease. Instead, I purchased my Jeep through Erin Dodge Chrysler in Mississauga, who were more than happy to help me out. The service there was top notch! I can't comment on the quality of Dobson's current sales staff, but since I won't be having my vehicle serviced there, it's unlikely that I will be purchasing a new Jeep through Dobson.

I asked Dirk to figure out why my RV batteries were not charging. he showed up in a car with a…read morefriend driving. he worked on the system for maybe two hours and claimed that the problem was corrosion on connections which he wire brushed and put back together. he wanted to charge me $400 Canadian and said he would back his work 100 %. well, same problem, different day. and Dirk is not answering the phone.