As a traveler, 1100 miles from home, I had the unfortunate experience of needing a body shop while…read moreon the road. I was rather offended when I took my car into King Mazda for an estimate to fax to my insurance agent back home, and the staff laughed at me when I suggested I might actually want to get the body work done before I head home. Apparently, this dealership is doing just fine in this difficult economy and doesn't need US dollars. It's not as if it were as simple as letting me know they were booked up. The insult was in the complete unwillingness to try to accomodate a traveler in need... and further insult to laugh about it. I've been very happy with my Mazda, but if I ever move to Saint John, I can guarantee King Mazda will not be the dealership from whom I purchase a vehicle.

I purchased a mazda 3 from King Mazda a number of years ago. They had to "order it special", and…read moreafter waiting nearly a week (it was supposed to be in tomorrow, then the next day, etc) the car finally showed up. It had a bad scratch across the hood - they said that happened during the shipping and would take care of it in their body shop (really!)... then, I looked at the odometer, and it had 3000kms on it. This was supposed to be a new vehicle! Not a demo. I also suspect that the whole story about it being damaged during shipping was BS. I walked away from the deal - but, wow, their shiftiness was mind blowing. After spending all this time with them, and then anxiously waiting a week for the car, needless to say - I was pissed. From my experience, I would stay far far away from this dealer. Not to be trusted.

So I spent near $500 for a lesson in diagnosing my cars issues. First I learned it only costs 85…read moreplus tax to plug in a code reader. I also learned that this machine may or may not tell you what's wrong. However I did learn some very useful trouble shooting steps that can help. After that they wanted to charge me $150 for a new part called a fuel injector, and then another 3 hours of labor at $159 per hour. When I watched a YouTube video, it shows me how to do the job in 10 minutes. I went and bought the same part at another store for $62, and replaced it in 10 minutes. It did not fix it. I broke down and spent another $65 at Amazon for a 4 pack and replaced all 4 injectors. Car is now running like new. Wish I had figured it out $500 sooner, but lesson we'll learned. And by the way, you can buy your own 5 star rated code reader for only $26 plus tax at Amazon. I hope I have saved other people some money.

Yet another disappointing experience with this dealership. They refuse to sell me a 2024 Taos…read morewithout their ridiculous "east coast package" for an additional $999. That package includes $495 worth of floor mats, trunk liner and mud flaps, and apparently $505 to insert the floor mats and screw on some flaps. It's not the first time I've left the city to buy a VW elsewhere because Saint John refused to be reasonable. Good luck, folks!

walked in on a saturday morning to look for a new car and walked around waiting for someone to come…read moreover as there was only one other couple there and pretty must felt like they didn't want the business as NO ONE came over and asked us if we needed help. I counted 5 sales ppl there sitting talking to each other or looking at their computer so after 5-10mins we walked out. BAD BUSINESS. as we have bought 5 different cars from this company

Greeted with a smile and a big Hello!…read more Excellent staff. Quick and conscientious service. This is the place to get your car worked on. Convenient location to get to from the main highway. The offer of a free shuttle to downtown was a godsend. I arrived on a day where the snow turned to rain. So the shuttle was extra appreciated.

The service department is nothing short of amazing! I dropped my vehicle off on Friday and the…read morevehicle was looked over and dropped back off at my home on Tuesday morning. Customer service is the highest priority and it really shows. I greatly appreciate everything you all do to make vehicle repairs and maintenance as low stress as possible!

Very dissappointed. My brother spoke with Salesman Joe Scicolne on the phone to arrange an…read moreappointment for the next day to test drive and purchase a car they had in Saint John. we let Joe know we would be driving from Halifax to meet him at noon for this transaction. Joe texted my brother one hour before our appointment to say he sold the vehicle ! Wasted our 4 hour drive! You lost another customer Downey Ford!!

Originally had my winter tire change over & sticker inspection scheduled at our local garage, but…read morecould not find the locking lug nut that was missing from my vehicle which i have owned for 10+ years. Called Dobson who had it last working on the front tire and asked them about the missing lock nut and they claimed i lost most likely. I did not, it never leaves my vehicle. Anyway, i asked them to cut them off and replace them with non locking ones. I was also having my inspection sticker renewed and they called me to say that the back brakes needed to be done. I just had them done 2 years ago + 1 week. They only had less than 20K on them highway driven. When i got there they drug out a rotor and showed it to me claiming it came off my vehicle. I went to my car and showed them the receipt from Summit Dodge in Fredericton. If i had gotten in to get my service done in a timely manner they would have been less than 2 years old and still warrantied. Well after speaking to the them and letting them know i wasnt happy i left the dealership still thinking about all the crap they said to me and realized i had a voicemail from them on my cell phone. The message said " This is Justin calling don't bother calling us back you can take your vehicle elsewhere you're not welcome here anymore. I would not recommend taking your vehicle here i would never take it back there anyways. Worst customer service ever. I guess i hurt their feelings by telling them i was not happy.

Service Department:…read more I have owned a Jeep since 1986. I used to get pretty good service, at Maple Leaf Motors, but that was a long time ago. The local Chrysler Dealership is now owned by Dobson. For a number of years, one of their senior staff was the service manager and I was always very satisfied with the service that he provided. Sadly, the front end service staff has changed over the last number of years and the previous service manager no longer works in that department. While the work performed by the mechanics has been satisfactory, the customer service at the service desk is terrible! I won't use names, or bother going into specifics, except to say that since they are the only Jeep dealership in town, they take very much for granted that you'll be dealing with them...They are rude and discourteous and at best unfriendly and have no concept whatsoever of 'Customer Service'. (When they have nothing better to do, they do eventually get around to serving you..) They certainly don't care whether you give them your business or not, so I definitely will not be taking my vehicle back for service any more. I have received great customer service from Fairweather Tire & Automotive, (right next door) and from Canadian Tire in Rothesay and would highly recommend both. Parts Department; I have had good customer service from the parts department. New Vehicle Sales: The last Chrysler vehicle that I purchased, was a 2006 Jeep TJ. I wanted to trade in my Jeep Liberty for a new TJ, but the Dobson sales staff were unable, or unwilling to let me out of my lease. Instead, I purchased my Jeep through Erin Dodge Chrysler in Mississauga, who were more than happy to help me out. The service there was top notch! I can't comment on the quality of Dobson's current sales staff, but since I won't be having my vehicle serviced there, it's unlikely that I will be purchasing a new Jeep through Dobson.

My car is almost 10 years old and the service team still treats me like I am new. Only ever the…read morevery best of service.

Purchased my 2022 Kia Seltos in Oct of 2022. Since then have been in for servicing on three…read moreoccasions . Extremely pleased with the customer service-staff are friendly and very accomodating.Thank you to Carey and Kia for making my experience such a pleasant one. Kathy McHugh