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    Lennar at Eastmark Discovery and Horizon

    4.0 (1 review)

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    6 years ago

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    Woodside Homes - Elegance at Eastmark - How many inches of insulation do you have above your bedroom? This is how many I have above mine. Woodside said it's normal.

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    I made the mistake of listening to their warranty guy when he told me early on, "the rooms are warm…read morebecause you need fans to move the air." He lied. At least one room was/is warm because - we live in Phoenix - and there's no insulation in our attic above our bedroom. A thermal camera suggests the issue may exist in other rooms. When I contacted Woodside, I originally just wanted to inform them of a quality assurance issue - to improve upon for future builds - because I knew it was well outside our "warranty" period. But, at first, the lady said she was going to fix the issue. I thought, wow. That's above and beyond. Then I sent the thermal images and got ghosted. Two weeks later, I had finally sent enough emails and texts. She responded. But she said her experts have determined it to be normal for my bedroom to have no insulation over it (in Phoenix). You will see the photo of my attic above my bedroom in the photos for the business. She further indicated that my only options for testing are basically to get my house down to 73 degrees (which, because it has no insulation, it won't get much below 80 this time of year) OR I can hire someone to start ripping out drywall. Otherwise - they consider this a fully complete insulation job. These houses are going for a million right now and - at a minimum - the house is decidedly not as "energy star certified" as they said. I would do a great number of things before I work with Woodside again.

    Someone from the corporate office private messaged me and said that they took it very seriously and…read morewould have someone responsible for my region contact me that day or the day after. Nobody ever contacted me but I can't say that I was surprised. I messaged them again asking them to please contact me to get the problems resolved and yet still no reply. It's been a week now. Update- Thanks Greg for reaching out and stopping by. I appreciate you meeting with us and addressing our concerns. You represent Woodside very well and we have a renewed hope.

    Ashton Woods Home - Gotta love the blue sky!

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    We understand builders have policies. But policies should…read morenot override existing agency agreements. I brought a very well-qualified buyer to the East Valley specifically looking at new construction. After touring several communities, I advised them that Ashton Woods was a strong option, and we discussed moving forward with one of their homes. Per Arizona law, my clients have a buyer-broker agreement and established agency with me. On a separate day, my clients stopped into the Ashton Woods Madera community on their own and spoke with a sales rep named Charlotte. They were very clear and upfront with her that they were already working with a Realtor. At that point -- especially as an active MLS participant -- the correct and professional response would have been simple: either ask that their agent be present, or document the agent and reach out as a common courtesy, which is standard practice with most builders. The next day, my clients contacted me immediately. I returned to Ashton Woods with them and was told -- in front of my clients -- that because they had previously visited the community, I was "not entitled to anything." The interaction was dismissive and unnecessarily rude. When I later spoke directly with Charlotte, she stated that Ashton Woods would not honor anything because I was not physically present with my clients on their first visit -- despite the fact that my clients absolutely have a buyer-broker agreement and established agency with me that already existed and had been clearly disclosed. I explained that my clients could not absorb additional costs on top of the purchase price if they were forced to cover buyer-broker compensation themselves. Her response was essentially that this was their problem. As a result, my clients walked away from a $700,000 Ashton Woods purchase and ultimately purchased a home with Toll Brothers instead -- a builder who understands professionalism, agency, and long-term relationships. This review isn't about commissions. It's about respecting agency, respecting consumers, and basic professionalism. I'm sharing this so buyers and agents alike understand what they may be dealing with here. I can assure you this experience will factor heavily into where I bring future clients moving forward.

    Quality of Newly built home was terrible. every is cheaply made and obviously rushed just to put…read morehouses up. highly recommend finding another builder. This builder needs new standards and needs quality oversight when building these poorly built homes that they try and sell you for almost a half a million dollars

    Lennar at Eastmark Discovery and Horizon - homedevelopers - Updated August 2026

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