1. Ascent at Avalon Crossing by Shea Homes

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Mesa, AZ

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Ascent at Avalon Crossing by Shea Homes

5.0 (1 review)
Closed 10:00 am - 6:00 pm

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Ashton Woods Home - Gotta love the blue sky!

Ashton Woods Home

(7 reviews)

We understand builders have policies. But policies should…read morenot override existing agency agreements. I brought a very well-qualified buyer to the East Valley specifically looking at new construction. After touring several communities, I advised them that Ashton Woods was a strong option, and we discussed moving forward with one of their homes. Per Arizona law, my clients have a buyer-broker agreement and established agency with me. On a separate day, my clients stopped into the Ashton Woods Madera community on their own and spoke with a sales rep named Charlotte. They were very clear and upfront with her that they were already working with a Realtor. At that point -- especially as an active MLS participant -- the correct and professional response would have been simple: either ask that their agent be present, or document the agent and reach out as a common courtesy, which is standard practice with most builders. The next day, my clients contacted me immediately. I returned to Ashton Woods with them and was told -- in front of my clients -- that because they had previously visited the community, I was "not entitled to anything." The interaction was dismissive and unnecessarily rude. When I later spoke directly with Charlotte, she stated that Ashton Woods would not honor anything because I was not physically present with my clients on their first visit -- despite the fact that my clients absolutely have a buyer-broker agreement and established agency with me that already existed and had been clearly disclosed. I explained that my clients could not absorb additional costs on top of the purchase price if they were forced to cover buyer-broker compensation themselves. Her response was essentially that this was their problem. As a result, my clients walked away from a $700,000 Ashton Woods purchase and ultimately purchased a home with Toll Brothers instead -- a builder who understands professionalism, agency, and long-term relationships. This review isn't about commissions. It's about respecting agency, respecting consumers, and basic professionalism. I'm sharing this so buyers and agents alike understand what they may be dealing with here. I can assure you this experience will factor heavily into where I bring future clients moving forward.

Quality of Newly built home was terrible. every is cheaply made and obviously rushed just to put…read morehouses up. highly recommend finding another builder. This builder needs new standards and needs quality oversight when building these poorly built homes that they try and sell you for almost a half a million dollars

Ascent at Avalon Crossing by Shea Homes - homedevelopers - Updated July 2026

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