Buyer beware. Wife bought yarn in Feb. 2026 at the Hamilton location and asked how long before it could not be returned. She asked me to return it and that's when we found out they do not give cash refunds - only store gift cards. I asked where this policy is posted and the cashier pointed to a poster on a wall. The policy was completely covered by another poster. It was devious and deceitful to not advise about the policy when being asked about returning product. read more

Store on Brockley Road is an accident waiting to happen. Aisles are congested and cluttered and a safety hazard. You can barely walk down them and would be unsafe for someone with a walker or stroller. I question the wisdom of the decision to move the yarn to the front. The types of yarns are not clearly identified and you really have to look everywhere to find what you want. Aisles ARE SO NARROW AND FULL OF THINGS THAT IT felt too unsafe to even try to look. I GOT SO FRUSTRATED I JUST LEFT. I had been a loyal shopper for years but will consider finding another alternative. read more

Len's Mill online, I say online since I live in BC, is great place to get Gutermann thread. I've placed several orders and all have been pristine. Not a hint of dust, lint or fuzzies. I can't recommend them enough. I've purchased online within BC but the quality isn't the same. read more

I have been a customer at this store for twenty years. I even have a Len's Mill Store Card Today I asked if I could use one of their back cutting tables to cut a pattern piece (a cape) which is too big for my table at home. The 6 yards of 60 inch material was bought there, as was the pattern ($15). It would have taken me 10 minutes and if they had needed the table I would have moved. I offered to pay for the ten minutes tops I would have used the table I WAS TOLD NO, I WOULD BE IN THE CUTOMERS WAY. (I'M NOT SURE WHAT THAT MADE ME) In the twenty years I have been going there almost weekly I have recommended it to other costumers in the theatrical community, taken my sewing classes from the high school there for sewing supplies, costumed the dramatic productions for Cardinal Newman High school, for 20 years and purchased materials from them that even they admitted they had trouble selling to anyone else. They always received free mention an all our programs. Today I found out how valuable they think customers are. I shall continue to tell people how much Len's value the people who shop there. Lots of people sell fabric and I'm sure I will be going to them from now on. Anna M Former Customer read more

The assistant manager working there was nice at first, then started getting snippy. Later, she came back to say "Do you need any help? We're closing in 5 minutes, and I'm also going to have to cut your fabric, soooo....". This was said in a very snippy/authoritative voice, and there was still about 20 minutes until closing. It was not a positive experience, especially from an assistant manager. She was serious, though. They locked the doors a second after I was through them, when there was still about 15 minutes until closing. This place also looks like a dump. It's a mess of cheap imported items. No recognizable brands or great discounts, just overpriced cheap items from China. I had a good experience once with someone who sold me some yarn for a project, but most other experiences have been less than positive. read more

I found exactly the fabric I was looking. I came all the way from Toronto to come to this lovely store. Lots of selection at this store.

A very cool hidden gem that pretty much sells anything and everything, like a Jo-Ann Fabrics meets Big Lots meets hardware store...simply put, reminds me of Spag's, formerly in Worcester/Shrewsbury, MA. I love these kind of everything-under-one-roof outlets where one can always find a bargain. Amazing selection of fabrics and yarns, too. Will definitely be returning! Bring lots of time, as there's quite a bit to take in. read more

Went there a few weeks ago looking to buy wool to learn how to knit for the first time.. The employees were extremely rude and basically pushed me out of the store just before closing, as I was buying wool they turned the lights off on me and never offered assistance. Would NEVER go back. Hope this place closes down. read more

Lens Mill's store definitely does not deserve the current rating it has. I have visited many times, and I am constantly satisfied with my visits. If you need literally any materiel, they've got it. Home decor? They've got it. Arts and crafts? They've got it. Some cheap clothes? They've got it. I'm never unsatisfied, and have never had a bad go with this lens mills. Prices are usually great, and it's such a steal, if your fabric or foam or item has any damage they'll cut down the price. I'd much prefer visiting here then competing stores like fabric land. The best way to describe the store is like a huge Dollarama, treasure hunt and fabric land fused together. Service can be a little rusty- the store is huge an a little hard to find your way around, when you first visit, however usually I manage and can get out of the store with the things I was looking for and multiple other items in 15-20 minutes. I wouldn't really complain about it though, due to the fact it is never a difficult wait. I suggest 10/10 for anyone. read more