We needed a new mattress and John at Kingston leons show us a few mattresses and explained the difference we wanted a medium firm and he was very professional and didn't push us to buy one and the delivery guys were very polite and took out our old one and brought in the new one and put it rate on our bed which was very nice of them. I would recommend leons to get a mattress or any furniture item. Joe B read more

16 weeks and I'm finally Free. Tried to get a couch 15 weeks later was told they still could not tell us when it would come. Could not even sell us a different couch to try and get ANYTHING. Never got a proactive call about the delays. Got the worst run around and useless answers from them until someone from higher up called back about use wanting to cancel the order. Basically got told this is how the corp level likes it so expect 6+ month waits on anything. No Wearhouse near kingston so they just cant fill orders. So happy to have my money back and went to another store in town who had the couch in my house for almost the same price within the week. Some good employees but useless store read more

Very disappointing experience with Leon's Furniture. The company failed to meet its commitment to deliver a paid order within the promised timeframe and showed a complete lack of communication and respect toward the customer. After failing to provide a clear solution, the refund process has also been unnecessarily delayed. Customers should not have to spend significant time following up to receive a service they have already paid for or to recover their own money. A company's responsibility is to provide reliable service, communicate honestly, and resolve issues promptly. Unfortunately, my experience with Leon's has been extremely frustrating and far below the level of customer service expected from a reputable retailer. read more

We purchased a bedroom set in January and are still waiting for it. We have been lied to about the delivery date more than a couple of times and they keep telling us the manufacturer in BC waits till their trailer is full before they ship. Wow, in 4 month's they don't sell enough furniture to fill one trailer sounds like a red flag to me or an outright lie. To make matters worse when we received the partial delivery of the mattress and one dresser they reluctantly loans us a used bed frame that I had to go pick up and set up myself so we would not have to sleep on the floor. When confronted with another delivery date of possibly in may they were looking for a pat on the back for making 2 69 year old's sleep on a partial bed for another month. Do not buy there unless you can carry out your purchase. this is going to head office. read more

Just wanted to give a shout out to Leon's. We purchased couches in April. Told we would receive them when we moved in, beginning of June. In June we were told we would get them by the end of the month. In July we were told, in the middle of the month we would receive them. End of July we were told August 2nd. That was the for sure date as it was on the truck supposedly. AUGUST 10th- turns out the manufacturers were on vacation Still being lied too Going to be contacting the better bussiness bureau Wanted to give a shout out and inform not to take what they say at face value as they have repeatedly lied to us and not been helpful read more

We purchased and paid for a $1,800. Leather Sofa on May 24, 2025. The sales guy Jerry J. said it was a 6-8 week delivery. At the 12 week mark we followed up only to be told it would be a couple more weeks. This went on and on with excuse after excuse. Once we were told the sofa was on the truck, once we were told the manufacturer was closed for vacation then told the manufacturer ran out of the leather in the colour we chose. Then Marie M. promised we would have it by Thanksgiving and we waited. Never once did Leons contact us with an update. I made at least 12 different calls and 3 visits into the store. Even the manager Jen got involved with the lies. After 21 weeks of listening to their BS we pulled the plug and cancelled the order. I get that delays in the supply chain happen but what I'm most disappointed with is the lack of communication. Not one call was initiated by Jerry, Marie or Jen. Leons Kingston held our $1,800. for 21 weeks and we had nothing but lies and excuses. I believe the store is in deep trouble and suggest you take your business elsewhere. I will give them 1 star as Jerry was decent and empathetic. I hope he is looking for another job as the writing is on the wall. Wendy B. read more

Purchased a couch in September and was told delivery time was 4-6 weeks. 17 weeks later we still have not received the couch, even after repeated phone calls and promises that it was coming in the next couple of weeks. At this point we will likely just cancel the order. They get 1-star because the salesman was friendly, though the others we have talked to when we have called in for updates have not been. Last time I will purchase anything from Leons Kingston, and I recommend to family and friends to avoid it after this experience. read more

I purchased a sectional couch from Leons on Nov.21/2024. I was told that it would be 6-8 weeks before I got it, which would have put it at Jan.16/2025. During that period I did not receive any call from Leons telling me it would be delayed. I called on Jan. & Feb. to hear that it should be on the next delivery truck. On March 8th, I finally got a call from Leons to say that it would be on the next truck. To my surprise, when I followed the next week, I was told that the couch wasn't even made yet!! I now have no furniture in my living room, as it would have been reasonable to assume that I would have a couch in 4 months after ordering!! However, it's April 1st tomorrow and only part of my sectional is in and it may be until the end of April before I get the sectional grouping. I don't think it is unreasonable for me to be upset, as I paid in full for the sectional on the day I ordered it and didn't expect to have to wait 5+ months and counting!! Whatever happened to customer service at Leons? My recommendation is that if you aren't prepared for the runaround you get at Leons and the long wait, I would say go elsewhere to purchase your furniture! read more

This needs to be said.... Big thanks to Stephanie and the manager at Leon's for working with us during these crazy times. I don't think they get enough credit for the amount of stress they're also going through because of Covid. Manufacturing delays have been a huge problem for many stores. Stephanie and management have went above and beyond to help us. They did far more than I would ever expect. If your looking for household appliances or furniture keep in mind Covid has caused a lot of problems but those who are working at Leon's will do whatever they can to help you with what your seeking. I highly recommend them. Big thanks again to Stephanie for all that she did for my family and I!!! read more

Last year we bought a motorized chair for my grandfather who at the time was 80 years old in april. when it was delivered i notced that the power cord had Marrettes and electrical tape on it i told them they said nothing and left i called them and they came back 2 days later to get the chair . Didnt see that chair again til december. The kicker we got the same chair back after we were tild that it was being replaced NEVER BUY FROM THERE read more

Ordered a sofa in July. Still don't have it mid- January. Though I know covid has caused delays, what I found objectionable is that the manager has lied to me on several occasions about the whereabouts and process of getting my sofa. On last Friday he told me the sofa was onsite and would be delivered Sunday (today). No sofa arrived, and upon calling the store I was told they couldn't release it because the web office hadn't released my payment. We went through the payment discussion several months ago and I was assured by the same manager that all was okay; they told me the sofa arrived in the shop at the end of December and apparently they could not be bothered to check on the finance situation until today, when all of a sudden it wasn't okay again. (I pains in full). Asking to speak to head office sent me to the website, where my email was bounced back as not accepted. Completely fed up. Latest lie is that the mystical couch is to arrive this Wednesday. I remain unconvinced. read more

So far, one star. I ordered a fridge and freezer from Leon's website a couple of weeks ago. I assumed I was ordering two identical units based upon the description and the photos - two 16.6 cubic foot Frigidaire appliances; same size, handles, bottom grill covers and interiors. But it seems that a "white" finish can mean different things on different products when you're on Leon's website, even when on seemingly matching appliances from the same manufacturer. We find ourselves with two otherwise identical units sitting side-by-side as planned, but the freezer has a nice smooth standard gloss like our stove and dishwasher, and the refrigerator has a weird, pebbly faux-naugahyde finish. So I contacted Leon's, and explained the situation. We were told that the appropriate person to respond to us had just left, but that they would make certain we were called tomorrow. Tomorrow came and went. So did the next few days, so I sent an message through the contact page on the website. Nothing again. So I called again, and the girl who answered the phone seemed friendly and eager to help, but she was soon replaced on the phone by a gentleman who clearly wasn't. I was informed all sales are final, and if I wished to return one or both items there would be a minimum 25% re-stocking fee. I suggested that since the two appliances were actually identical, replacing the door on the refrigerator would seem to be a reasonable option, but he was having none of it, as the refrigerator came with the door it came with. I asked him how to escalate the issue, as it really wasn't the store's problem, it was the poor product descriptions on the website. The website also arranged/allowed the delivery to be made from Kingston rather than Ottawa, an hour and a half away rather than 25 minutes door-to-door. He would not or could not help me, and suggested I drive to his store. When I mentioned the inconvenient distance, he conceded that driving to Ottawa would make more sense, and that I should find an acceptable substitute there and then speak with him again. Needless to say, I'm an unsatisfied customer to date. read more

I'll start by saying I completely understand that furniture deliveries can take time. No issue there. We also had a very nice sales rep on our first visit - who treated us better than the lady who I can only assume was a manager (She spoke horribly to us and her associates as well! Completely inappropriate!) Since purchasing a couch, the complete and utter lack of customer service by both the management team at the store and corporate has been absolutely awful! Not only did we receive ZERO updates for 6 months regarding a couch we had paid for up front, but after inquiring in person and online several times and being told we would receive an update, not a single person ever reached out to us. Well, as it turns out, the couch was DISCONTINUED and no one thought to even let us know. I don't know what type of CRM/tracking systems you have but it needs SERIOUS review. Your communication internally and with customers is atrocious and I will NEVER recommend or buy from Leon's again. A complete waste of our time. Terrible experience. Go somewhere else. read more

Recently I purchased and have had delivered, a stove and a sectional couch -- love both of them. Yesterday I purchased a washer & dryer and look forward to their delivery. I have been purchasing from Leon's since they opened (and prior to the days of Leon's when it was McKercher's). I have always been satisfied with whatever I have purchased (mattress, dishwasher, washer & dryer, big screen tv, framed picture, etc.). My salesman for the last 2 purchases was Richard Lemieux - he was very knowledgeable about the product and he was very helpful to me in making a decision about the product I decided on. I will continue to purchase from Leon's as long as I continue to receive the professional service that I have received in the past. I also want to thank 'Marie' for her help with administration issues - again, very professional and helpful. read more

Kudos to Leons who made a special trip to Napanee on Friday to deliver our mattress which came too late to their store to be delivered with our other furniture. read more

As soon as you walk in the door the sales staff bug you, and are like leaches, following you around the store. The electronics Dept. no longer exists with tv's etc. just pushed to the side of the store. No one in the store has any idea about electronics when asked about the difference between 2 x 55inch Samsung 4k smart TV's one $699 the other $750 they had no idea so he just supplied BS. After simply checking online I found the difference was just Bluetooth and the remote. I am sure that a knowledgeable salesperson could have upsold me to a much better choice. Bring back a dedicated area to electronics and hire a professional (or at least someone that could go online and research) or stop selling electronics. I believe this kind of CS is harmful to your store. Great finance options though. read more

I purchased a king mattress, bed frame, and mattress protector (the protector was $170, when I found the same one at winners for $40). These products were purchased on july 28th from the Guelph location but the order was being faxed to the Kingston store for processing and delivery. I was told it might take 2-4 weeks for delivery, "but it rarely takes that long" and that I'll be heading from the Kingston store soon. I also told the store that I had just moved from out of province and I didn't have a bed. The following day my boyfriend goes into the store in Guelph and purchases the same mattress with a delivery date of August 9th. I was absolutely Outraged that he bought it after me and got a set delivery date right away. A week later on August 3rd I called the Kingston store to confirm when they placed the order and inquire on a delivery date. I was told, yes order placed and it's 2-4 weeks. Another week goes by, no call or follow-up. So I called the salesperson at the Guelph location asking for a delivery date, I was told a date couldn't be confirmed because the mattress was coming directly from the manufacturer. Two weeks I had already waited. So I told him if he couldn't get a delivery date that week that I wanted my money back, the salesperson said it was impossible because it was coming from the manufacturer then I said I was coming to get my money back, he got upset and hung up the phone. Never called me back. 3 days later on August 14th I get a call from the Kingston store telling me the mattress was still not in and there was nothing they could do because it was coming from the manufacturer (this was going into week 3). Sunday of week 4 I call and I am told that it is 2-4 weeks from August 14th. I said that was unacceptable, and that I ordered it on July 28th. Monday I call the Kingston store again, I'm told the frame is in but still no mattress. I pointed out that it was week 4 and expected it in this week. The answer I got was "maybe give or take a few days" we told you 2-4 weeks. Wednesday of week 4 I call again around 1230, I'm told the mattress is now on backorder. I asked to speak with a manager, I'm told she is in a meeting and she would call me back. No call back. I then go into the Kingston store to get a refund for the product I never received and I am told that Kingston can't refund my money right away because Guelph hadn't paid them yet. The manager was rude and confrontational on why I wanted my money back. They also wouldn't take the mattress protector back even unopened and still sealed!! I then call the Guelph location and get transfered to the salesperson. Who again assures me it's coming in this week even though I've just been told it's on backorder from the Kingston store!! I told him I wanted my money back, he then transfers me to someone else who can't authorize a refund. In the end, I have no bed and no refund. I want my money back now for the purchase I made and no product I recieved. Sincerely, karalie SCHWARK read more