The sales here never push you aggressively to buy anything, because they don't have to: the quality…read moreof furniture is always the best! They offer 100% real leather furniture in the basement, and the price is just right. You won't worry about spending loads of money but buying crappy things. In addition, there is a liquidation center at the south of this store. Same quality, much affordable prices! I'm sure you will become a fan of it.

Great customer service and a place that will bend over backward to help you. Great selection on…read moregreat quality furniture. I can't believe how not pushy the sales people are. This is my kind of place to shop. They gave me space to look and then approached asking if I needed help. I also like the on-line help in setting up a free consultation.

We have bought several gorgeous pieces of furniture here over the years: -dining room table,…read morekitchen nook, easy chairs, etc. It's inspiring just to take a look at the works of furniture art in the showroom. Outside of the building does not match what is inside!

I appreciate the service, especially Jasmine. She's very careful and pays attention to each…read morequestion. I bought my bedroom there because she offered me many options and focused more on my satisfaction than taking my money . Be the same, Jasmine.

I had a sofa bed delivered on Tuesday evening from the Thunder Bay Memorial Avenue store They took…read moreapart my screen door to get it in the house and never put it back together properly so the door swinging open and going to break. I called immediately to have them come back and repair it and they never did!, unfortunately, I don't know how to do it! it is now Friday and it is still not been repaired. Service and delivery it's definitely horrible and I have not had a chance to really sit on the sofa bed to see how it is.

I purchased a range and was told it would be here in 3 to 4 weeks…read more2 Months later still no range. I was given 4 different delivery dates. If you don't see it in the store walk away. (RUN) I could of had the range from Costco in a week.

Ordered a TV online on Saturday noting it was in stock and could be delivered on Monday. On Sunday,…read moreI received a call from the store indicating that the delivery was confirmed for Monday, but that I would receive a text later in the day confirm the delivery time block. I did not. I take the day off on Monday as I'm not sure when to expect the delivery. Monday morning arrives, and nothing. I call the store, but cannot get through to anyone - any options directs me back to visit the website. I message an online agent and they confirm there is a delivery today but cannot tell the time - they say they will call the store to have someone call me back asap - no one does. I finally get through at 2pm and they tell me that this is my fault, they had not promised delivery today, and that they will do me "a favour" by having it delivered between 6-9pm tonight, and that I should be happy because "they never get it out this quickly". I asked to speak to the manager to compensate for the troubles that I endured and she kept interrupting me, telling me when I was "allowed to talk" and told me there is nothing she can do. I will never shop there again and will ensure that I tell everyone I know. Thunder Bay store sucks!

Very poor experience! Only 48 hour return policy. Not even enough time. My situation was wrong size…read morebar stools less then 5 days after purchase. And they would not accept my return. They sure were eager to take my money. If you don't have to shop there don't!

To Whom It May Concern…read more We recently purchased furniture from your company, and had a really unfortunate experience. We were supposed to have our mattress and stand delivered. There was issues with the paperwork drawn up by Dufresne which ended up with not only preventing our mattress to be delivered, but the delivery people had an argument with my partner who had taken the day off work to be home for the delivery. When I called the store, they told me since our salesperson wasn't in that day, there was really nothing they could do as he was the one to write up the paperwork incorrectly. When I asked to have the person converse with their manager about it, they said they'd call me back but after an hour of waiting I drove down to the store myself. It was then determined that the stand was never on the truck in the first place, and it was suggested I use my current box spring until the once I purchased arrived. My box spring and new mattress aren't even the same size. When I brought the issues up by email with our salesman, he basically said there was nothing he could do and to contact customer care. When I inquired on the website chat, the person said they couldn't help and asked me to call in and speak to somewhere. I asked if there was an email address as I prefer email communication and was told there was indeed an email address but it would never be checked or responded to. Then why have the email address in the first place? We were then spoke to customer care and were offered a $40 credit. We stated that would be insufficient at which time we were told they'd have to get approval from a manager and would call us back. More than 12 days later we called and the person on the phone expressed surprise as there was a note on file that an offer was left on our voicemail and we never responded. We never received such voicemail. We were offered $140, but had requested a new pillow. The person on the phone suggested we contact our local store to see if they'd be able to give us a pillow at that price. We reached out, and have yet again been ignored. We're losing our patience at this point. We chose Dufresne for your reputation and unfortunately are sorrily disappointed. It's as if as soon as you got our money, we no longer mattered. Please contact me as soon as possible to resolve this issue. Thank you, I went on your website and sent this exact complaint word for word to the complaint email. I even got a email from you acknowledging you received my complained, that was Nov 23rd at 16:04 I then posted this exact comment yesterday on a different Dufresne page.They deleted my comment and gave me no reply at all! So the employee who caused the issues ignored my email, the official website ignored a complaint email and now an official Facebook page has deleted and ignored a complaint I'm furious!