I have been a skier both Alpine and Nordic for over 40 years, but I have never encountered poorer…read moreservice from a rental company at any ski resort I have visited. We were a party of 7, three of whom were beginners and who needed rental equipment. None of the three were rented anything approaching up to date equipment. So:
(1) My six year old grandson was first offered ski boots which had holes in the uppers which would have leaked water. The assistant shrugged his shoulders and went and got another pair, but such obviously defective equipment should have been disposed of long ago. The skis he was rented for 6 euros a day were obviously many years old as well.
(2) My daughter's boyfriend was rented a pair of skating cross-country skis with Pilot bindings. On the second day his teacher noticed that they had a crack in them and were not flexing properly. We took them back to complain and they said it was our fault, and pointed to a term in the contract which said that we would pay 10% extra on the price of the rental for damaged equipment. So we swapped over the skis, but he no longer had Pilot bindings so we had to take single bar bindings instead. The skis were several seasons old.
I thought the 10% surcharge was not too bad, assuming it was some kind of insurance excess. However when we came to pay they applied the 10% excess to the whole value of all our rentals, including to a pair of snow shoes which we rented AFTER the return of the damaged skis.
Moreover when we came to pay they charged us for an extra day on the damaged skis by saying that we had had the damaged pair for two days (Sunday and Monday), and the replacement pair for 5 days (Monday, Tuesday, Wednesday, Thursday and Friday) thereby charging us twice for Monday.
(3) My son in law's classic skis were antique in the extreme, with horribly damaged skiing surfaces.
(4) Amazingly for the 21st century they do not take credit cards, so I had to go and get cash out of the bank to pay their charges.
(5) So two pairs of adult skis, a pair of kiddy skis and a set of snow shoes for 6 days came to 223 Euros. This comes in more expensive than Meribel: these are practically downhill skiing prices.
(6) When I complained about the overall standard of the equipment he said I should have brought the equipment back if it was defective.
You are welcome to try, and it may be that we were particularly unfortunate. I hope you have a better experience, but check all equipment very carefully before you take it out and ask for it to be replaced if not serviceable. For me, never again.