From beginning to end I had a fantastic experience with Kim Hansen Chevrolet's service department…read more I brought in my Chevy Silverado EV to replace a cracked tail light. They acquired the part at a reasonable price (user error was understandably not covered by the warranty), scheduled me quickly and had me in and out in a jiffy. The waiting room was very nice as well. All interactions were friendly and professional. Thank you all for making me feel so well taken care of.

Unless you like to be called a D&$k and an A-hole I wouldn't recommend brining your vehicle to the…read moreKim Hansen service department. If I could give zero stars I would but that is not an option. We took our vehicle to their service department for a 1 hour job that turned into a 3 day ordeal. This is AFTER we as the customers gathered all the parts that we had been instructed to by their service department because buying parts from the dealership is triple what you will pay for them from a GM certified warehouse. Long story short the service tech was incompetent, the job ended up costing more than double the original quote, and the job took 2 days longer than was quoted. By the end of the job a member of the service department called my husband several vulgar names and was beyond rude. We will be taking our business elsewhere and recommend others do too.

I came right after opening. They were ready and super nice. Jesus was very helpful and great to…read morechat with. They did not oversell me and did what I wanted done to my vehicle. Highly recommend coming here early before the rush of cars!

Wonderful as always!! Polite and friendly staff. They checked everything I asked for and then…read more asked me if there were any other problems going on.

We came by and visited and several employees were saying to a customer that they were an idiot and…read morethat they didn't know what they were doing. I was actually looking for a shot that might help me with A future repairs on a couple trucks. If the employees treat customers like that poorly I would send my business and my friends elsewhere

Great Thank you to Brad @ Clegg's Service!…read more This past week my son and I were driving from Boise to Las Vegas when the alternator went out and we died a few miles outside of Burley. Our tow truck driver from Snake River Towing was amazing and helped us find a local service to help. Brad has us back on the road within 2 hours and was extremely fair with the costs. I would highly recommend anyone not only in an emergency but for any service needed. Thank you again Brad!

Didnt use their repair service but did use their Greyhound Lines stop facilities going to and…read morecoming from Burley, ID. Very friendly and hospitable. Also noticed the owner has great relationships with his auto service customers.

I am a new customer to Claunch's. Dennis was nice to deal with and his communication was on point…read more I spent approx $1,000.00 having a few things done on my pickup and my wife's car. About a week later we reviewed a hand written thank you card in the mail from Claunch's. Who does that anymore? I quoted all the local shops before I chose Claunch's. They were all pretty similar in price but I felt like the other shops didn't care one way or another about earning a new customer. Dennis went the extra mile from the second he answered the phone, to returning my call when he said he would, and communicated well all the way through. When we are in Burley I will use Dennis for all our vehicle maintenance.

I've been doing business with Dennis and his boys Nick and Tyler for years. They've always been the…read morefriendliest tire shop in town. I can send my wife down there and know they aren't trying to sell her an $85 dollar air filter. It should be that way everywhere you go. They are honest and priced right. I highly recommend them for anything tire related. Oh shoutout to Ben. Always working hard over there.

Upon the recommendation from Kia Motors, to have my spark plugs and fuel injectors replaced with…read moreOEM parts in my 2006 Kia Sedona LX Van with a 3.8 engine - which I purchased. I drove my well-running 2006 Kia Sedona LX Van to Don's Auto Repair for the simple tasks of spark plug and fuel injector replacements. When I came back the next day to pickup the Van, the Van was not running well at all and the check engine light was on revealing several error codes. Don's auto repair did not know what to do next or how to fix the error codes so I took my mis-firing, chugging and jerking - Kia van home in Burley. They did not offer to refund any part of the money - that was in excess of $500. Now, I am having my Kia Van towed (excess of $300) to Twin Falls to the Hyundai Dealer to fix the errors which will be in the neighborhood south of $1,500 - $2,000. Maybe when Don was there working, my Van would have been fixed right and if not, a refund would have been offered. UGG!!! The best words that comes to my mind on this business - from the Latin words, "CAVEAT EMPTOR" - let the buyer beware! I do not recommend this business for auto repairs or at least on Kia and/or Hyundai Vans.

We had just headded out vacation driving from Salt Lake City to the Oregon coast. We'd had problem…read morewith a sensor we thought had been fixed before we left but the problem started up again just outside Burley. I searched online and found Don's. I called and thankfully they said they would see if they could help. We arrived and just as mechanic Robbie had some time and was able to help immediatley! Don directed us to a nearby park to wait since we had our dogs with us. He even offered to drive us someplace in his truck! Robbie tried several fixes and tests and was not sure if the problem was fixed but had done what he could and we decided to move on. I don't know if the sensor just needed some adjusting or what Robbie did but the probem never reoccured! We're so grateful for Don and Robbie taking time to help us at a moments notice and for their friendliness and hospitality. They could have easily said we'd just have to wait until they could get to it but they worked us right in and we got on our way without too much delay and our dogs had a great time at the park!

I've used them for everything including towing after a car wreck, to major repairs after the…read moreaccident. They work really well with the insurance and I find them very affordable. They are the only place we consider taking any of our vehicles. They do wonderful work.

Rant about crawford towing. They hauled a car the september 13th, 2023 that was in an accident…read more There were items inside the car that were wrote on the tow sheet. When we arrived to the car the next morning; since the insurnace company hadn't filed an insurance claim yet, so we had to wait until the next morning. The items were no longer in the car. A solid week of trying to get answers from Crawford's with no response, we heard back and were told that someone had probably jumped the fence andd they are not responsible. However their outside yard has razor wire along the top of the fencing. Kinda odd how things just vanish from their yard.

In December 2023 the "service engine soon" light came on in my Jayco motorhome (Chevy chassis) when…read morereturning from a long trip. The engine is the 8.1 L with 112,000 miles on it. I had a hard time finding a mechanic to look at it. Finally one did and he tried all the electrical fixes with no luck. Next, I took it to the local Chevy dealer several times. Each time I took it in I got conflicting reports and began to lose confidence in them. In talking to people in our area, I was directed to Schow's in Rupert, Idaho. It was now early June 2024. I began at their parts counter. They took me back to the shop to meet with their Service Manager Rick Alvarado. He wasn't in at the moment, but the parts guy asked me to explain the problem. As I did, Rickie, a mechanic, lifted his head from the engine he was working on. When the parts guy left, Rickie said "Tell me again what's going on with your engine." As I explained the problem to him, he said it sounds like a bad camshaft. So, here's Rickie working on a car, stopping to listen to my problem, a guy who he has never met. I was immediately impressed with his interest. When I talked to Rick, he said they would look at it, now in mid-June. When I took it in, both Rickie and Chris wanted to hear the problem again. They agreed that it sounded like an internal problem. Chris also owns a vehicle with the 8.1 L engine. I instantly had confidence in these two men. I felt they took a personal interest in my problem. After evaluation, they agreed that it was internal and that I needed a new engine. Rick said they could have a Jasper Engine here in under a week (Chevy dealer said a month or more). As I needed to use the motorhome for the month of July, Rick said they would get the engine in and when I returned they would get it installed. Rickie and Chris said it would be ok to drive the 600 miles I needed to drive, and they were right. Rick also knew and respected a deadline I had of the job being completed by the end of September. When I returned in early August, they got me right in. I understand that Rickie did the bulk of the engine replacement. It was finished in 4 days. They said to drive it 500 miles and bring it back in for an oil change and inspection. After the first 200 miles, there were a couple of small issues, unrelated to the engine. I talked to Rick on the phone and he said bring it in. I did, and Rickie quickly resolved the issues on the spot. After 500 miles I took it in for service and Rickie had noticed a leak at the crimp of an oil line. The service was completed, including rebuilding the oil line after Chris called all over to locate a new line, which wasn't available anywhere. Rickie also did a complete inspection under the vehicle. I am about to embark on a 6000 mile trip and I do so with complete confidence in the new engine and their work. I feel that Rick, Rickie, and Chris took a personal interest in my vehicle and made it their personal goal to resolve my problem. I am always amazed what good mechanics can do. They explained and showed me what they were doing, including the bad camshaft, which Rickie diagnosed with that simple initial conversation. Every time I pulled up to the shop, one of them met me with a smile. I cannot say enough good things about Schow's, Rick, their Service Manager, and Rickie and Chris in particular. I was impressed with how they put their heads together to resolve the issue. I highly recommend Schow's and their Service Department. I am sincerely grateful for the commitment they had to get my vehicle repaired. Tim Gunderson Burley, Idaho

My experience? When the reason for my visit to that shop was a noise under the hood that was…read moregetting worse. 2 visits later at a total of $2800+ still noise under the hood. 2nd shop 2 days $540 --- alternator... noise all gone... guess these mechanics either don't know where "under the hood" is or having replaced tie rods, axles, and everything else but the alternator... don't know what a defective alternator is either. Or perhaps maybe the customer is a female senior?