I began working with Stephanie Stilley and Family Connections in early 2024 during a very difficult…read moredivorce involving children. At the time, concerns were raised in court and supervised visits were required. Opposing counsel requested that visits be supervised specifically through Stephanie, and after seeing some of the reviews online, I was honestly very worried about what the experience would be like. Now that today is my last day of supervised visits, I feel it is important to share my experience. For the past 2 years, Stephanie and her staff at Family Connections have been a consistent part of my family's life during an extremely challenging time. My experience was very different from what some of the reviews led me to expect. Stephanie clearly puts the children's best interests first. She is fair, direct, and willing to address concerns no matter which parent they involve. In my experience, she was focused on safety, accountability, and what was best for the children. No one wants to be in a situation where supervised visits are necessary. I certainly did not. But along the way, I came to realize that without services like the ones Stephanie and Family Connections provide, I may not have had any opportunity to maintain and rebuild time with my children in a safe and structured environment. I also want to recognize Kiana and Amina. They are excellent at what they do. They are professional, kind, attentive, and clearly care about the children. Their role is to supervise, document, and ensure safety; but they also interacted with warmth and professionalism, and my children truly adored them. In my experience, the expectations and rules were explained during the intake process and outlined clearly in the contract. If you take the process seriously, show up on time, follow the rules, accept feedback, and focus on your children, Family Connections provides an important and valuable service. I'm truly grateful for Stephanie and her staff.

In 2013, I participated in a custody evaluation process that I continue to experience as having had…read morelong-term impacts on both my child and my life. My experience of the process is that key historical context regarding caregiving and parenting history was not fully incorporated into the evaluation. From my perspective, documentation and information related to the full timeline of caregiving responsibilities, prior court expectations, and compliance history were not consistently or fully reflected in the evaluator's analysis. I also experienced the evaluation process as placing significant weight on selective or incomplete information, rather than a comprehensive review of the full historical case record. As a result, I felt that the conclusions reached did not fully reflect the totality of the parenting history or the broader context of the case. I also experienced this as having contributed to outcomes that have had lasting effects on my family. This experience has remained significant for me over time and has shaped my interest in custody evaluation practice, particularly the importance of: * thorough review of historical documentation and court orders * balanced consideration of all available data sources * careful attention to continuity of caregiving history * and structured, transparent reasoning in written evaluations Ms Stillley failed us by not using the framework that she was supposed to use and by choosing a personality she liked more to determine my and my son's future. The father has no custody and no visitation order in place from 2005-2013 and somehow Ms Stilley felt that he was the credible and protective parent. This alone is wild. Her reports to the court failed to include the evidence of his numerous missed and unscheduled visits as well as his inability to so much as play a game of candyland with his 8 year old son peacefully. He called our son names and made him cry and she allowed it for over an hour. My son was distraught and his father argued with him over game rules going as far as name calling- yet Ms Stilley still felt compelled to write a report to the court that reflected a positive relationship and a caring father who was "dedicated " to his son. This man had 3 months 2 different occasions to attend therapeutic visits with his son and he only attended the one two weeks prior to the court dates and she wrote positive reports! Even going as far as admonishing me for his behavior.

Great place! went here over the years. And back recently for self work. Working with Ava currently…read moreand shes kind and compassionate.

My partner and I have been going here for now a year seeing Pam and she is absolutely amazing. She…read morehas helped us regain our understanding of one another with our communication, She really knows how to talk to couples properly and with compassion and love and she's very sweet and understanding. At first, we were seeing Chad I believe his name was and he was extremely hostile towards me and didn't know how to properly talk to not just myself but my partner and I felt very uneasy and uncomfortable with him as I have told the manager here they were more than understanding and gave us Pam as a replacement for our therapy sessions. She has been outstanding, compassionate, caring, respectful and has given us a lot of understanding of peace within our relationship and we fell back right in love all over again and continuing to see her as we speak if you need a good therapist for Couples Therapy, I definitely highly recommend her. She's an absolute gem. We appreciate everything she has ever done for us as we have put in so much work to better our relationship, she gave us tasks to do and come back to talk to her within our sessions to explain our feelings to another, and we have had such a better relationship than ever before. And we couldn't thank her enough for helping. Pam is the best therapist. There is again. We highly recommend her for couples who likes someone who has patience and guidance and has a zest for life.

Michelle is such a passionate therapist, and she genuinely cares about her clients. She is very…read moresupportive and lets you know that she's on your team every step of the way!

I have been seeing Michelle for over five years and she is the best therapist I have ever worked…read morewith. She is an intelligent, genuine, compassionate, positive and affirming psychologist who also isn't afraid to ask some questions that will help you with your growth. With her counseling, I have been working through complicated grief, clinical depression, past abuse and trauma issues, and generalized anxiety disorder. I leave every visit with her with some sort of new insight or wisdom that maybe I haven't considered before. She has a wide range of clinical and professional skills and will individualize your therapy to YOUR needs. In closing, she is a very warm, welcoming, and kind person to boot. I have made some substantial personal and mental health growth working with her. HIGHLY RECOMMENDED! :)

As my ex-wife and I wanted to find a counselor for our 8 year old son, a friend highly recommended…read moreJennifer Thomas. I was apprehensive at first, but she was able to work with us to help our son feel more comfortable sharing his feelings and gave him the tools to communicate more effectively. In addition, she was able to draw out issues my ex-wife and I still have regarding co-parenting and, in a nonjudgmental way, opened the discussion for us. While I wish I could increase the number of his sessions, Jennifer is diligent and thoughtful in maximizing the time she does spend with us. Counseling isnt a fast or easy process, but Jennifer is kind, respectful, and always willing to make adjustments. If you are looking for someone who will take your concerns seriously, is dedicated to helping you grow, and can tactfully get to the heart of the matter, Jennifer Thomas is an excellent choice.

I found Jennifer Thomas' website while looking for local child experts that could speak to my MOMS…read moreClub group about parenting "strong willed" children. She spoke at one of our group's monthly business meetings and shared many tips and strategies for dealing with children with a strong-willed temperament. I was, personally, very pleased to be able to have a licensed marriage and family therapist share their insights with us as a professional and fellow mother. Her advice was clear and non-judgmental. Having tried several of her suggested strategies with my own strong-willed 5 y.o. I can say that those strategies DO work and have been very helpful in our house. If you are at your wits end with how to cope with your own strong-willed child, Jennifer can help you!

Joyce is a wonderful therapist who was able to coach us through a really tough time in our…read moremarriage. She was fair, didn't take sides and facilitated productive conversations that were so necessary for us to heal and find forgiveness in each other. We reached her in crisis and she acted quickly and was available to meet with us weekly. I truly feel blessed to have found her in our time of need.

If you are looking for an honest therapist who will help you by providing direct communication with…read moreperfect amounts of compassion, Joyce is it! I was seeing Joyce on and off for about 3 years as I embarked on getting to know myself and embracing lots of change in life. I would still be seeing her if I could just to check in for "tune-ups". Joyce often times would suggest things that I always had an initial reaction to dismiss (for example, I needed to take deeper breaths which led me to mediation and yoga eventually). I do not want to go into much more personal details but if you are thinking about seeing a therapist look no further. I can only hope our paths cross again and can say honestly she is a huge reason I am where I am today. Joyce if you see this you were right about everything even though I could not see it at the time! You truly do know how this story goes.

It took me years to trust a therapist again after seeing Jesus Sanchez. Why am I writing this years…read morelater? Because a friend asked if I had any experiences with a few local therapists they were considering, and Jesus' name was on the list. When I told them my experience, they said they saw a Yelp review detailing something similar from just a year ago. Clearly nothing has changed since I saw him, so potential patients should be aware. Jesus' approach to therapy was to have me complete a CBT workbook and essentially tell me I was being dramatic (his response to many concerns I mentioned was to dismissively say I was "catastrophizing" and offer no further guidance). I dutifully completed the workbook, despite it targeting different issues than I was experiencing. When I completed the workbook and saw no improvement, Jesus told me therapy couldn't help me and I needed to get my adrenal gland checked. I thought therapy had moved past telling women we were just hormonal, but clearly not. When I finally decided to trust a therapist again years later, she was appalled at how clear signs of C-PTSD had been missed. With appropriate treatment from a competent therapist, I was able to heal beyond what I ever dreamed possible. If you want to take a step back in time and experience the "care" our great grandmothers received, you're in the right place! If you want someone who can provide trauma-informed care, keep looking.

Jesus Sanchez, MFT is the worst therapist ever. I visited Mr. Sanchez on many occasions and he was…read morenegligent in never identifying or treating my complex PTSD. Huge waste of time and money. Stay away from this incompetent person.

by far my favorite pysch place! the staff is so friendly and always willing to bend over backwards…read moreto help patients! family owned practice and it shows because they truly truly care!

I saw Dr.Mehtani recently, and yes, I agree with the reviews: His staff is very incompetent. They…read moretold me they gave a work comp report to my therapist, and they gave it to my employer. They're throwing around my medical report, and they have no idea who they're supplying it. I found this on the doctor and I found it concerning. Facts speak for themselves. Source https://www.dir.ca.gov/dwc/medicalunit/disciplinelist.html#MEHTANI_JANAK Mehtani, Janak, MD (License No. A 32632) - QME certification revoked with revocation stayed and QME placed on probation 10/11/2018 through 10/11/2019 concurrent with Medical Board probation and discipline order dated 10/11/2018. Source: CDPH (.gov) https://www.cdph.ca.gov List of Physicians Disciplined by the CA Medical Board or Osteopathic ... Mehtani, Janak, K. A32632 https://www.dailynews.com/health/20141122/drugging-our-kids-rx-alliance-rewards-doctors-as-drug-companies-get-richer/

Families and consumers receiving services through Alta California Regional Center should consider…read morerequesting and reviewing the consumer's complete case file at least once each year. Based on our experience, families should also review service records, billing entries, case notes, correspondence, authorizations, and any records involving outside agencies. During our review, we identified billing entries that raised serious questions, including references to Medi-Cal waiver billing associated with dental services. We did not understand why ACRC appeared in records connected to dental services when ACRC was not the dental provider and was not directly providing the consumer's medical or dental care. We repeatedly requested a clear written explanation. After we raised these concerns with Kerrie Palmer, a manager in ACRC's Placerville office, our working relationship with ACRC deteriorated. Requests for the consumer's own case records were delayed, and some files provided through ACRC's legal department were password protected and could not initially be opened. We ultimately submitted a whistleblower report because we believed the billing questions had not been adequately addressed. We also contacted ACRC legal representatives, including Jordan Cody and Robin Black, Executive Director Lori Banales, and Pete Cervinka at the California Department of Developmental Services. These contacts were intended to obtain records, clarification, and an independent review. Despite these requests, we did not receive a complete written explanation that resolved our concerns. Families should also be cautious and keep detailed documentation when filing complaints. After we began requesting records and raising billing and service concerns, ACRC made reports to law enforcement and Adult Protective Services. We disputed significant portions of those reports and provided the sheriff's department with records and a detailed timeline explaining the billing and service issues we had raised. During the same general period, the consumer experienced repeated missed pickups and interruptions in services from InAlliance. We repeatedly asked ACRC to explain how the consumer's Individual Program Plan would be followed and what backup services would be provided. In our view, those questions were not adequately answered. We are particularly concerned about the pattern and timing of events: records and billing questions were raised, complaints were filed, outside agencies were contacted, and the consumer's services were then repeatedly disrupted. We cannot state what motivated each action, but the sequence created the appearance that complaint and reporting systems were being used against the consumer and her representative rather than to resolve the underlying concerns. My recommendation to other families is to: * Request the complete case file regularly. * Save every email, IPP, notice, service record, billing record, and case note. * Ask for explanations in writing. * Document missed services and transportation failures. * Carefully review any APS or law-enforcement report for inaccuracies. * Consult an advocate or attorney before making serious allegations. * Escalate unresolved concerns to DDS or another appropriate oversight agency. This review reflects our family's experience and our interpretation of the records and timeline. ACRC may dispute our conclusions, but families should still be vigilant, request documentation, and independently verify whether the services and billing associated with their loved one are accurate.

Alta has failed to provide my records to me but is actually gas lighting me saying they gave them…read moreto me already when they have not. I also got a 30 day notice because Alta and the care home are allowing unlicensed people write behavioral reports about people when they are not licensed to work with clients on top of that there is a huge conflict if interest because that same person who writes reports for the care homes gets paid as a vendor with Alta. Alta has called APS on my family members as well

The best medical staff I've ever been around. Always super friendly and great energy to be around…read more I always feel cared for an important. Love them!

Best Mental health care! They are very caring and supportive. They really care about their…read morepatients. They really listen; Not because they have to, but because they want to hear what's going on with their patients.

Helpful, compassionate, and knowledgeable staff!! They really care about the work they are doing.read more

Very, very concerned. I called this place for the first time…read moreon Sunday and left a lengthy message with all my information on it. It is now two days later and they did not even give me a call back or anything. When I called them right now, being the one that initiated the second call, the mail that answered had absolutely no reason why they didn't call me back. The only reason that he stated was because they don't work on Sundays. I let him know that in psychiatry, any reasonable person would think it's extremely important that they check their messages when they come in having somebody on call to do that for their patients. Supremely important is that they return phone calls. Any reasonable person in my opinion would believe that if you're dealing in psychiatry, actually somebody's life could be on the line and you don't even call them back for two days. Note that I'm not saying that that's in my case but they have no idea who I am and who the people are. They are calling for the first time. For me to witness them dropping the ball this seriously, I'll be calling somebody else that shows the importance needed to do this type of work and to take it seriously enough. I offered him more than one time to give me a good explanation on why they never called back and he was unable to do it and only apologized. In my opinion, others should realize that they did this.