We placed a $500 deposit with Royal Spa in January 2025 for a hot tub we planned to install later…read morethis year. At the time, nothing had been built or scheduled yet. Due to a required out-of-state job relocation (which we provided proof of), we requested a refund of our deposit. That request was denied, and we were told the only option was to transfer the deposit to another buyer. While I understand businesses have policies, it's disappointing that there was no flexibility given our situation--especially since no product has been manufactured or delivered. We attempted to resolve this directly but were not offered any reasonable alternative beyond finding our own replacement buyer. I would recommend that anyone considering doing business here carefully review the deposit and cancellation terms before committing. Seems to be shady business practices. You can even brake a rental contract if you are being relocated out of state.

Yes, Royal spa is a great home spun dealer right here in Indiana. The owner graduated from Purdue…read moreuniversity. when we bought our hot tub in the fall of 2014 we had a slight issue where the thermometer had came loose during transit. It was the owner that came out to our house and fixed this for us on a Sunday afternoon. 12 years later the heater has went out and I was able to go down to Royal spa and get the part locally with complete instruction on how to replace it. Extremely pleased with Royal Spa service and the people that make it happen.

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

So pleased with this company! They got me back up and running within the hour! Will definitely be…read morecalling you again for any future needs. Thank you so much!

We have an 18-year-old Jacuzzi hot tub that lost water and tripped the breaker. We expected the…read moreworst, but the SDAS folks troubleshot the problem as a blown tube fitting and bad circulating pump. They fixed the leak on the first visit and replaced the pump several days later. Back up and running well again. Great folks to work with and they communicated well throughout. Highly recommend.

We purchased are Royal Spa in 2008. Love the spa. In 11 years have had very small malfunctions all…read moreeasily repaired by Royal Spa. Just had a bad Ozonator Royal Spa came out and found the problem replaced ozonator and checked over the 11 year old Spa for any other problems. The service person was helpful and friendly and on time. Looking forward to getting back in my spa again after two weeks. Job well done Royal Spa R Hatfield Lebanon IN

They promise great support and service before you buy the tub and then once you have the tub in…read moreyour yard they're short and condescending when you call for help. We bought our tub in November and in June I found the silicone sealant around multiple (5) of the jets was peeling. When I called to ask them for help, Tish was quite condescending. I've called Service waiting to hear back. Would not recommend them if you're looking for a company/store that will provide support and help if you're not familiar with and trying to learn how to manage a hot tub.

This place is great for all your water supplies! They have a big selection of parts, hot tubs,…read moreGreen egg grills, cleaning supplies and accessories as well. The staff are super helpful and knowledgeable. Their prices are very reasonable including free water testing. We've been going here for years because we trust them completely! We even had a hole in our pool liner and they knew a person who could dive to look for it and do a repair for a reasonable price. We really appreciate what they do for the community!

We purchased a brand new hot tub. It was installed 2.5 months ago. Currently, it is leaking for the…read moreSECOND time! To make matters worse, when we called Angie's Pool & Spa, they informed us that someone would be out NEXT WEEK. Today is Friday. We called at 12:30. The website says they're open until 6 pm, yet they had NO ONE who can service a brand new hot tub!!! The customer service is HORRIBLE!!! The woman tried to guilt me by asking if they should send a serviceman another customer is waiting for. NO EMERGENCY service. NO SERVICE. Do not recommend.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

Awful Service, Takes Money and Runs, VERY Expensive…read more Service crew has no idea what the hell they are doing and do not stand behind their work at ALL! Had already replaced something on the hot tub that didn't even need replaced and broke part of that in the end. Terrible!! Quoted me ~$500.00 to repair/replace a piece of equipment to a hot tub that I ended up fixing myself with no knowledge of hot tubs for less the $75.00...Poor communication, poor service, and awful care of its customers. Avoid using this company if you can!!!

Caution!!! When using these guys. Earlier this year I had to order a new pump in which they…read moreinstalled. The pump was fine, it ran with no issues and I was happy with their service. I decided to use their services to close down my pool this year, and this has caused me a huge headache. My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off. Just under the dial is the on/off switch that those pegs interact with. The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel. Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized. The next day around 2pm I walked outside to see my roughly two month old pump smoking. I called Splash and was informed that the tech had to turn the unit off to winterize the lines. It felt as if I were being accused of turning on the pump after it was closed. She explained that this was out of her hands and she would have someone call us back. Later that day a man called and said basically the same thing.

I could not be more happy with the service we received from Jensen's with our new pool! Matthew…read moresold me with his service and patience over the phone with multiple questions prior to visiting, then the owner - Mr Bob - helped us when we went to pick everything out and was wonderful to my wife and crazy kids. Matt then continued amazing communication and help through potential permitting processes. Day of install, mind you this was on July 3 when most people were taking off work, Mr Bob was out in the heat with his team installing and training my wife and I everything we needed to know. I could not speak better of the team at Jensen's and the service we received from them from initial call to completion of install!!!

We took in a water sample and we had high levels of ammonia when we opened our pool. Matthew you…read morerecommended a plan of action and the ammonia was wiped out within 24 hrs. Matthew saved us hundreds of dollars in one shot. Thank you Matthew also our PH was high and he recommended a treatment that was inexpensive and it took care of that within 24 hrs. Jensens pool and supplies is where you need to go. Thank you Matthew for all your help.

Tamaris was our very fine salesman. He helped us find exactly what we were looking for, quick…read moredelivery planned. Sweet Jessica help us with the financials. Tamaris was quick to thank my husband for his 21 years in the Navy.We always appreciate that because it was a sacrific. People that have not been the service, especially young men don't always appreciate the freedom fought for them The furniture store was laid out nicel.

Horrible customer service, horrible store that never returns your calls with no way to even talk…read morewith a live person about a problem with delivery. I thought I had ordered a 3 piece bedroom set, which included bed, dresser, and nightstand. Upon delivery the nightstand was missing. In customer service I kept getting the run around - not in the paperwork - when right on the website it specifically says when you order this set a nightstand is included IN THE PAPERWORK. I never received a paper receipt, the manager said it would be emailed, I never got the email. I was never shown an itemized list, he said it would be emailed, I never got the email. Turns out I did not order the "set" only a bed and dresser separately, no nightstand. The salesman claims I said I didn't want the nightstand so he wrote everything up separately. The only thing I ever stated I did not want was the mirror. Based on the showroom floor and the website I assumed I was ordering the set which INCLUDED the nightstand. This could have been cleared up if I had actually been walked through the order AT THE STORE. When writing up the order the salesman forgot to include the mattress, then the railings, etc. Then he wrote everything up separately, total screw up. Total mass confusion and I in good conscience cannot recommend this store. Steer clear. Should be negative stars!