I have never written a bad review so it disappoints me to do one now. Mattress Firm advertised a…read morefree adjustable bed frame with a qualifying mattress. After a lengthy discussion where the salesman tried to upsale me better mattresses and adjustable bed frames, I purchased my qualifying mattress with free frame. The salesman told me both were in stock and could be delivered the next day. I requested a delivery two days later than he offered. The day before, as promised, he called, (with what should have been a 2 hr delivery timeframe) only to tell me the frame had not arrived and that he would update me. Two days later I phoned to find out where my bed was only to be told they didn't even have said full size adjustable frame at all! They happily offered to provide me with a regular box springs and metal frame the next day at the same cost. Needless to say I was appalled at this bait and switch tactic and cancelled my order. I consider my self a savvy and informed shopper who does my due diligence before purchasing costly items. I expected more from this firm, who has good Yelp Reviews. I would avoid this store and especially any "promotional sales" from this company

Came in to try out a few beds. Walked in and they had one price, walked out and paid way less!!…read moreCool place! Very knowledgeable and will help you with any questions.

I just recently purchased a new mattress on from Sleep Expert Tynesia(Divine)…read moreThis lady had to be the most polite and professional sales person i have ever dealt with, She was very patient with me and took her time and went out of her way to help to the find what i was looking for, after about 45 minutes of working with me, we found the perfect fit for my needs. Thank you again Divine Eric

5 years later and I just bought a mattress from here, so I'm re-reviewing!…read more I actually bought the mattress a few months ago, but I wanted time to "break it in" to make sure I liked it. I ended up getting a nice new Sealy at a fair price. My advice: always wait for sales to purchase a mattress- they happen multiple times a year and you will save a ton. Anyway, the staff was very helpful when I stopped in to look at mattresses and I ended up finding a foam mattress that I love! It's been a few months and I have no complaints. The delivery folks took my old mattress when they delivered the new one, so the process couldn't have been any easier.

Clean business, plenty of parking. The manager, Brian was there to show me various mattresses and…read morelisted pros and cons and price points. He was very attentive and accommodating and set the delivery date. I waited to do my review until I slept in it, though. Delivery guys were quick and in and out, polite and friendly. The mattress is very comfortable, and my shoulder and hip didn't hurt the next day! Excellent! UPDATE... The mattress I bought had a cushion "cooling technology" top. I find a month into using it, the top doesn't breathe at all, and it causes me to sweat if I lay on one side too long. Kind of like sleeping on plastic. Avoid the cooling technology tops!!

I walked in 2 days before Christmas and was on a mission to find a certain item and they had it!!!…read moreTorino helped me and everything was great!!! Thank you!!!

Delivery crew damaged my floors. Their warehouse manager Milton Larmeu hired some shoddy company to…read moredo repairs only to have them cause extra damage to my walls and trim. He has been promising reimbursement for the damages for months and now has stopped responding to me.

Went in Saturday 12/28/24 at about 10:45 am and the door was locked. The employee had to get up…read morefrom her desk to unlock the door. She pointed me in the direction of the mattesses' I was looking for, I went back there and in about 5 minutes I had made 3 selections and she's still sitting down at her desk. I informed her that I had made selections but needed more service to actually try out the mattresses. She said she needed to finish up what she was doing at the computer, I said "never mind and that I would go elsewhere". There's just too many other mattress stores to have to deal with bad service like that.

Lots of variety from all price ranges. Knowledgeable staff that is also friendly. Quick delivery…read moretime with a 2 hour window on the day of delivery.

Dominique Andrews, helped my husband and I find the perfect sectional. She held on to her promise…read moreof texting pictures and calling to let me know when new furniture arrived. Thank you so much for your patience and customer service! The Kirts

Every time I purchased something from here there's some sort of quality issue…read more A few years back I purchased my daughter a white bedroom set and nearing a year later it began peeling and a couple points in the design chipped. She's always been serious about taking care of her things so I know it was because it was particle board. A few years ago my brother bought a sofa from them via the the store credit and was up charged $1,000 more than what was discussed due to "shipping/handling" $1,000, seriously? Because "it had left the store" there was nothing to be done, just accept that his credit was foiled for a few years. Today is the last straw, I toured around shopping for a specific style of sofa, came across a decent one, the sales guy pointed out a scuff on the top back, which was ok. He noted that we could rent a truck from the home depot next door to pick up the sofa, which was a good idea. Once we got the sofa to the house, we noticed the whole bottom side is scuffed, with the sofa still on the truck. After dropping the truck back at home depot we stopped in and talked to the manager, Willie Franklin and was told REPEATEDLY how once it left the store, it's our fault because that could've happened once it left the premises. After making his point I tried to explain the situation, just so he can get an understanding of where I'm coming from. Instead he was very unreceptive and obstinate to say it plainly. Moral of the story THOROUGHLY INSPECT YOUR ITEMS, take notes and pictures, BEFORE LEAVING the store, or just don't take the chance. I'm relieved to say I won't ever shop here again.

So I rolled my eyes when walking in, thinking this would be a quick and wasteful trip but…read moreseriously, the commercials are not wrong. At St. Germain's they will treat you right and the quality does exceed the price. They treat you like family in that naturally Nawlins' way. Pat, was really friendly, helpful and direct without being pushy or hovering. They were readily available to answer questions but let me wander and explore the furniture and they have plenty. For a local discount shop, I was surprised by the variety, prices and the quality. I wasn't expecting much. After shopping at about 15 furniture shops, local, national and online, they really had the best dining set I could have hoped for. It looks way more expensive than it was. Delivery was also fast and easy. I purchased monday and they delivered uptown to me Wednesday morning. By far, they had the best delivery/setup options of the places I shopped. My delivery guy, Gerald, was friendly, efficient and even helped me move my old dining set a few streets over to my family's house after the set up. They were careful with every move. I'll be shopping there again.

Wow! If you're looking for furniture... definitely visit St Germain Furniture! Extremely friendly…read moreand helpful without making you feel pressured. We went looking for a recliner for my Mom who just moved into a nursing care facility and has some specific requirements for size and function...we found the perfect match and she loved it...and they had it delivered by the time we got her home 3 blocks away. Thank you Patty and the rest of the crew at St Germain Furniture...you made an 87 year old lady VERY HAPPY!