Karla decided to cancel my appointment last minute at 8:50 pm on a Friday. I guess maybe too hung…read moreover for a Saturday morning? Either way, I messaged her to no answer. Also, the first time I got my haircut there they cut it too short. This was their second chance.

Jess is fantastic! I was from out of town and I got a same day appointment. I walked in super…read morenervous because I have had such bad experiences with salons. My hair was a wreck. I've been looking hair due to stress. It's thin and stringy. Not only is the whole salon itself just a super cool vibe, but Jess herself was just so down to earth and made me so comfortable to be there. I received shampoo/deep conditioner, hair cut and blowout. I got home and could not stop smiling at how beautiful I felt on the inside. Genuinely felt like getting that a weight was lifted off my shoulders that day thanks to her. Recommending Jess to everyone!

UPDATE: I am adding this follow‑up because the situation has continued to unfold, and the salon…read moreowner's public response contains several statements that contradict the documented evidence I have. I did not go in for a color correction. I had a work event and simply wanted my hair refreshed. My regular stylist, who has kept my hair healthy for years, was unavailable, so I chose this salon based on its reviews. During my appointment, the owner told me she was unaware of the reviews on her own business page, which was concerning given how heavily she relies on them for marketing. Before my appointment, my hair was healthy, long, and well‑maintained. I have photos showing its condition immediately prior to the service. I also have photos of the clumps of hair that began falling out afterward--including breakage at the crown, bangs, and mid‑shaft--which is consistent with chemical overprocessing, not normal shedding. The owner's public response claims my hair was "severely damaged" when I arrived. That is not accurate. No strand test was performed, no documentation of pre‑existing damage was taken, and no concerns were raised during the consultation. If my hair had truly been in the condition she now describes, a responsible professional would have refused to apply multiple rounds of bleach and chemical processes. She also questioned whether I washed or cared for my hair properly afterward. This contradicts her own instructions during the appointment, where she told me not to wash frequently because natural oils help maintain color. I followed those instructions and still experienced significant breakage. I have receipts for the professional products I purchased afterward -- including K18 and other treatments which have already cost more than the original service. The owner also stated that I waited "more than 30 days" to contact her. This is not true. I reached out through multiple channels immediately after noticing the damage. My messages were ignored until I eventually found her personal number on a business card. I have timestamps and screenshots of all communication. My hair continues to thin, and I now have a mix of long strands and short, broken pieces throughout. Two licensed professionals--one in California and one in Texas--have confirmed that the pattern of breakage is consistent with chemical overprocessing. I am sharing this update so that future clients have the full context. My experience involved not only significant damage but also a lack of accountability and a public response that does not align with the facts or the evidence I have documented.

Hello yelpers! I am strictly here to defend my friend "Břöœķ Ķ." and as a messenger to those who…read morehave her as their stylist or may choose her in the near future. My friend went in expecting a simple touch up and highlights on her already beautiful hair. What she came out with 9-10 hours later was disaster, disappointment, and disgust. Her hair was well done by her usual stylist who was busy at the time which is why she chose House of Beauty to begin with. Since the appointment (which was in November), her hair has broken off big time, thinned, and lost definition. Although it has only been 3 months, it took extensive effort, and copious amounts of out-of-pocket money to get back to MAYBE 25% of where she was before, definitely more money than the near $700 she paid for a TOUCH UP. To blow a respectful customer off this horribly as someone who is supposed to be a professional and proficient at what they do is wrong on so many levels, and to try to hide the situation, manipulate your reviews, and lie your way out of it is mind blowing (see Břöœķ Ķ.'s review for better understanding.) Pictures will be provided to help solidify my and Břöœķ Ķ.'s reviews

My Hair Stylist is Laura holguin and I love the way she cuts and styles my hair. And I'm on picky…read morekind of type. Just started going to her about two months. She's My Hair Stylist for sure.! The staff is wonderful and courteous . Very clean salon. I do recommend this hair salon. They also offer manicures and pedicures..

Came here because I had a Groupon. Andre did a keratin treatment, haircut and style and it was such…read morea great experience. You could tell he was knowledgeable because he asked all the right questions to figure out what I wanted and was extremely friendly as well. I had a great time here and will definitely be back!

I came as a walk in for a cut and color consultation. I was helped by Liz. She was amazing, she got…read moremy hair cut just the way I like it. I loved that she showed real concern for my hair and not just for making money on a color. She gave me great advice for my hair and I will definitely be coming with her from now on.

My cut was butchered, I asked for my hair to be layered, instead she left it uneven and not layer,…read moreshe completely cut my length. She messed up my hair. She should cut grass , she has a better chance . I can't put a photo because it's embarrassing

While I was in town I found myself in need of a haircut and kept coming across the issue of salons…read morenot accepting walk-ins. As I was browsing through Yelp, I came across this salon and decided to give it a go. Upon entrance, I was immediately greeted and was impressed with the layout of the salon. There's ample amount of seating and it's quite spacious. I only had to wait a few minutes on their plush couch and could've easily fallen asleep. Towards the back of the room, there was a nail station and hair washing stations. This location is under new management so they're trying to break any stigmas that might've been there before. Trucco plans to eventually expand into a full service salon such as makeup but they're taking it one step at a time. I was super happy with my haircut and the blending for my hairstyle came out awesome. I also appreciatte a pre and post wash. Added bonus was the use of tea tree products when getting my hair washed. They're all about customer service and I felt appreciatted. I've already told a few folks and happy to say they offer student and military discounts!

This hair salon is small and cozy, but honestly I go there for Sabrina she is AMAZING!!! I have…read morebeen wanting my hair balayage for a very long time, I went to studio 209 3 times and all the owner Jessica did were highlights, but sabrina finally gave me the color and style wanted. will definitely be going back there!!

I came back today to get my hair colored again since my white/gray hair was really showing and it…read morewas time! Besides being so attentive to detail and covering my white/gray hair so well, Mariana also gave me my first haircut in El Paso :) ! She did such an excellent job, really listened to my request, was very attentive with details and made sure I was happy with my haircolor and haircut before I left :) ! I always feel so much better after going to her and getting my hair revitalized :) ! Thanks so much, Mariana :D !

Mariana gave the exact style I was looking for I will definitely be returning to see herread more

My Father, mother and I have been coming here for years. I actually live in Albuquerque and I make…read morean effort to get an appointment with Javier every time I am in town. Recently I brought my cousin in and she fell in love with her hair cut. She has curly hair and it is hard to get that right. Nope......Javier is a professional/expert! And a wonderful personality! To all those out there who have made comments about appointments........yes it is appointment only. It is clearly stated on the front door. But man is it worth it! Thank you Javier for all the wonderful years of great cuts!

They couldn't even do my highlights. I walked in and was asked if I had a appointment there were…read moreabout 3 people inside the store and I was denied business

# 1. I have my hair done by Diana Cordero and she never fails to style it to my liking…read more # 2. Her fees are very reasonable . # 3. The salon itself is clean, offers delicious coffee and has an array of top beauty products for men and women for purchase

Love Jessica. Been coming to her for 5+ years. I've even moved and still come to her when I'm in…read moretown. I only trust her with my hair. Quality work and worth every penny!