Atrocious. I've never been so disrespected in my life. DO NOT spend your hard-earned dollars here. I ordered something with my sister's initials on it for her bday and I was guaranteed it would arrive within a certain amount of time. When I followed up, the daughter of the owner acted exasperated and did not want to help me figure out if my order was processed/mailed out. It was like pulling teeth trying to get her to help me. I was very polite to her and she responded by being the most unfriendly woman I have ever met (which was one-upped when I met her mother, the owner). Anyways, my whole order was messed up (by Lettrs) and did she take responsibility? Did she act apologetic? Did she act even slightly decent? No. I came back two days later and explained the whole situation to a very very nice older woman (probably 50's or 60's) who worked there and she was so sympathetic and kind and she told me she wished she could help but I would have to talk to the owner. But then something weird happened, which says volumes about the owner, the woman helping me lowered her voice and told me that the owner has a bit of a temper and might not react better than the daughter. Seriously?!?! I was very skeptical. Surely a grown woman would have basic manners. NOPE. The owner was, believe it or not, far WORSE behaved than her daughter. The owner started *YELLING* at me in her store. In her store. I've never been treated so poorly in my life. And you might ask yourself, did I raise my voice? Was I rude? Did I forget my manners? No. No. No. So what triggered this woman to act like a poorly behaved teenager throwing a temper tantrum in her own store? I simply explained to her that her store made an error, which I have paper proof of. And she lost it. She refused to even look at the paper and my receipt, which was so strange. She started yelling that if I didn't like the way they ran the store then I can leave. And she yelled at me until I left. I am shocked and disgusted. In the end my sister got her gift (wrong color, but oh well) and I learned a valuable lesson: Some people stay miserable and just don't grow up. read more