I don't share the other reviewer's glowing comments. The longest Dr. Sky spent with me was during…read morethe initial new patient consultation. The plan, as per the initial consult and numerous e-mails back and forth prior to treatment, was to close a gap due to a missing molar. I paid $7,000 up front. I learned from personal experience that Dr. Sky takes a hands off approach to her patients. During my treatment, Dr. Sky was rarely in the office. The number of times I saw her, which I could probably count on one hand, was mainly for a few minutes before she rushed off. The work was performed by the dental hygienists or the resident dentist and Dr. Sky was not in the office to review their work. The one and only time she reviewed the hygienist's work was for the initial placement of the brackets. It was up to me to repeatedly communicate what the goal of treatment was because the staff didn't seem to know. Today, my front bottom teeth have gaps, where none existed before treatment. I have severe localized gum recession on one of the lower front teeth due to orthodontic forces and carelessness on the part of the hygienist. This one poor tooth was pulled and prodded with excessive force when removing a bracket and on a subsequent visit, when an archwire was placed. During this visit, I thought I was going to pass out from the pain. When I finally had enough and cried out that my lower front teeth were being pulled, the hygienist calmly replied: "I'm not pulling, I'm pushing!" She continued to apply enough force to partially detach the root from the tooth----this was confirmed to me by a periodontist. The pain I suffered and endured for weeks on end from this horrific event was unbelievable! Why a TAD was not considered or placed to close the gap for the missing tooth is anyone's guess. After a year and a half of treatment, the gap that was supposed to be closed is still wide open. I am worse off today than when I started. I now face very expensive gum flap or pinhole surgery, deep cleaning and regular periodontal visits. As a patient and a mom, would I bring my children to be treated by Dr. Sky Naslenas at Royal York Orthodontic Studio? Never!

We have had only the best experience with Drs. Sky and Holta. They explain everything so thoroughly…read moreand have impeccable attention to detail and care, especially with my kids. I know that we are in good hands... literally and figuratively.

I will not be returning here. They are most concerned about getting your money and not at all…read morehelpful with insurance. The staff at the front desk are dismissive and in a hurry to get rid of you (once you have paid). Seems more like a dental factory, churning out patients for the almighty dollar.

Been going here for years, they're doing a great job of keeping people safe and distanced during…read morethe pandemic. And in all the years I've been going here, I've never had a cavity or any other issues. They take care of their clients wonderfully.

I had braces done years ago under the previous orthodontist Dr. Snihura who was wonderful. But the…read moreoffice has gone downhill and is seriously lacking professionalism and organization. The hygienist I saw for a total of 6 minutes for a dab of glue on a permanent retainer was inappropriate and unprofessional. She asked me about my political stance in front of the lobby of people and argued with me regarding the necessity for glue on the retainer at all - attempting to get me to make another appt in the future. I then paid $95 for that appt in which I never saw the Orthodontist and had to advocate for the preventative treatment I needed. The office only called to follow up when I wrote a review on Google regarding the issues. They gave my mother flippant replies on the phone when she had called in previously to inquire about the pricing model. I was told the receptionist should have told me the price upon booking (they didn't) and they would speak to the staff. after such a huge investment for 2 people's orthodontic care by my family- I expected professionalism at the MINIMUM. Go elsewhere if you're looking for professionals that are worth the investment and will conduct themselves appropriately around your kids.

This office runs like a factory. while the orthodontic results were good, they make you feel like…read moreyou are just parts being assembled on a production line. The staff do not teach or give you helpful information, they just go through their scripts of what you need to know. The office manager is very abrupt and does not believe in customer service and treating people with empathy. As a parent I was ignored and nothing more that the one paying the bills. you rarely actually see the dentist, he just lets his staff get through as many people in a day as possible. $$$$$$$$$$. Sad that humanity is left at the door.

this is truly the best orthodontist place in my opinion. We are traveling from states and…read moreencountered issues with key for our eight year old's expander. Noor at front desk was most helpful to have arranged an emergency appointment for us. Dr. Dhingra was super nice and professional, and fixed the issue immediately after we arrived to the office. Their kindness and professional service enabled us to continue our trip. Many thanks to Smile Solutions's professionals!!!

I went through years of being ashamed of my smile and getting use to the fact that I will never be…read moreone of those people with a Hollywood smile. I didn't take any pride in my teeth and did my best to conceal my crooked smile from others. When I was 19 and in university, I decided to take the plunge and I seeked out braces after my older sister decided to get braces herself. Her referrel to Dr. Ecklers and Black made me feel at ease about the whole process and I knew what to expect and at least I wasn't alone. I was always fearful of braces after hearing horror stories from friends in school about how bad it was to have braces. I was not willing to waste a huge amount of time and money in order to get straight teeth. I was scared I would be stuck with braces for years and years (like some friends) and the changes wouldn't be worth it. If I knew how easy the process was (100% attributed to the ENTIRE Smile Solutions team), I would have gotten braces a long, long time ago. From the moment I had my consultation, I knew I had chosen the right orthodontist team to help me fix my broken smile. I was walked through the process every step of the way and felt at ease throughout my treatment. Any questions I had were answered and I was always given the time and care it took to ensure my treatment was working. I was also able to keep all my appointments without missing any class during my treatment. Appointments were always efficient without that feeling of being rushed or cheated. They were able to accommodate any request I had and fit into my schedule seamlessly. It was a lot less of an inconvenience and more something to look forward to than I had ever anticipated. I was excited to see all these drastic changes in my smile. I cannot say enough wonderful things about this orthodontist team. I have referred so many friends and family. The administrative staff and the dental assistants were all so wonderful. Every single member of the team contributed to my great experience. Every appointment was a pleasant one. My treatment took a total of 16 months which was way less than expected to achieve drastic results. I am so grateful to the Smile Solutions team in helping take my worst feature and making it my best. I get so many compliments on my smile to this day. I often hear, "Your teeth are so perfectly straight." I love my smile and it's all due to Smile Solutions.

My daughter was Randys patient for many years and now many years later has a beautiful smile....he…read moreand his staff are wonderful and we will always be grateful...Chris Brown

Dr Lang is an amazing orthodontist. Apparently he's the instructor of the dental program at U of T,…read moreand you can really tell! He is so skilled and very very friendly. He made me feel comfortable and his prices were reasonable. After 1 appointment my smile was instantly 100x prettier. After my appointment he even sent a hand written thank you letter. I would recommend him anytime... 5 star experience!

My son needed braces, and went here for a number of years. He was always seen quickly, the staff…read morewas friendly, Dr. Carcao was friendly and professional, and when Sacha missed appointments, they kindly rescheduled. They also saw him longer than they were legally required to, to make sure that his retainer stayed tight. It is important to always tell the doctor the truth. If you have not done something you should have, they can help you a lot more if you admit the mistake. They provided excellent care to my son, and were always decent. Robert Girvan, Toronto

I found Dr. George Carcao on google while finding an orthodontist close to my location. I called a…read morefew places and they quoted me for minimum $65 consultation fee and this clinic did not charge consultation. My retainer broke and I was looking for a replacement. I went in the following day with my retainer and ready to get a new retainer and Dr. Carcao offered to fix it for me and recommended that my original retainer will be better for now because I am used to it. Dr Carcao fixed my retainer on the spot and provided very friendly service. I asked him how much it would cost and he said don't worry about it. He is very nice and honest and I would recommend him to my friends and family.

Firstly this clinic overcharges alot for x rays Secondly the Woman dentist is an unethical quack…read morethat likes to tell.people they have cavities and other things wrong with your teath when they don't. Was told I had two cavities and was suspicious so I got a second opinion and was told I have no cavities. Had a appointment with another dentist to fill the so called cavities which where not there so all the dentists are lying quacks here.

HIGHLY RECOMMENDED...Wow what an Amazing Team...They make you feel so comfortable....and Dr.Laleh…read moreis amazing at her skill More like an Artist..enough said from someone like myself that gets anxious and extremely nervous being probably the worst patient ever...who has visited dentists all my life......This one is "The BEST"....There Should be a 7 Star on the Top

I am not one to write reviews however my experience today had to be shared...the dentist that…read morecompleted my appointment was DR. Chang and I cannot tell you how amazing my experience was...I did not have any freezing or numbing for my appointment, it was to repair a chipped back molar and build up bonding that was wearing away and discoloring on 2 of my front teeth. I was so relaxed during my session that I dozed off at least 2 times!! My experience was more of a spa session experience. I would definitely recommend him as your go to dentist especially for any nervous individuals at the dentist. Happy happy Patient! Joyce (Etobicoke)

Very poor experience…read more The receptionist tasha called me back. She was rude and unhelpful. Instead of offering any guidance or concern, I was told that "it says on their website" that I should have gone to urgent care if I was experiencing pain and discomfort after the treatment. There was no empathy, no willingness to listen. I expected basic professionalism and patient care, especially when someone is in pain after treatment. Unfortunately, this was completely lacking. I would not recommend this clinic based on my experience.