We stayed at this hotel last night after violent rainstorms washed away some rail beds between…read moreTrondheim & Oslo and boulders toppled down on some rail beds between Oslo & Bergen, therefore we couldn't return to Oslo yesterday nor take a train to Bergen today and that forced us to take an obscenely-expensive flight to Bergen at the crack of dawn this morning - but I digress.
Our room was a good size and it was very clean, plus there was even shampoo (don't laugh; that's not typically provided at Norwegian hotels, nor are seemingly any other amenities). WiFi is free in the rooms and throughout the hotel via a code given out at the reception desk.
The check-in clerk was very friendly - and she told us that even though we'd miss the breakfast buffet, various breakfast snack foods were provided as of 4:00 a.m. each morning (we had to leave shortly before 5:00 a.m.). However; the reality is that there were just a few pieces of fruit plus coffee.
The reason why I'm only giving three stars is due to what occurred upon check-out. The clerk - who was very pleasant initially - told us something was wrong with our credit card and the payment wasn't going through. We'd paid for the room immediately upon check-in (the usual, whereby the card is preauthorized for payment) and everything was fine. The check-out clerk insisted the problem was from our end (wrong) and she adamantly refused to give us a receipt. No other employees were there and the person in line behind us was really angry about the delay, plus we had to catch our flight. My husband quickly went online to our account and it showed that the payment had *already* been made to Radisson (earlier that morning). He showed the clerk, but she obstinately refused to believe it (?!) and still refused to give us a receipt. She tried forcing us to pay in cash - but not only could we not spare the cash (everything in Norway is obscenely expensive against the dollar), but we were *not* about to pay twice for the room. I insisted she take my e-mail address and that she forward the receipt via e-mail attachment, which she reluctantly agreed to do "IF in fact the situation could be rectified". Meanwhile, we were very concerned about being able to use our credit card subsequently - so when we arrived at the airport, we had to contact our credit card company (a very expensive proposition from abroad). They confirmed that the hotel had been paid earlier. Later in the day we received the requested copy of our bill from the hotel clerk, with no apology whatsoever.
