This company is amazing they've always done so much for me and got me the best prices ever use themread more

Todd and Cheri are such a wealth of information anytime I stop…read more in the office. Not only helpful, but saved me money on top of it all. I wouldn't hesitate to send family or friends. Walter K

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

OK, an update to my recent review is due (it is the correct Yelp thing to do!): not only did…read moreNorfolk & Dedham send me the message that is posted here on Yelp, but I also received a private message from their Chief Marketing Officer apologizing and offering an explanation of what happened (along with his direct contact information) I replied to him with a thank you, especially for admitting what had happened and the strange details. The majority of companies don't even acknowledge the initial complaint and/or review, and N&D went well beyond that. All is well now, the year's premium paid in full and I am feeling much better!

I had full coverage with this auto insurance company. My parked car was hit by another driver while…read moreI was inside CVS. I immediately called the police to report the accident. The next day I filed a claim and even went back to CVS and checked with several nearby businesses for surveillance cameras, but none had any footage. I've never been in an accident or hit anyone's car in my life. After some time, my claim was denied by Tracy Larkwich, who was extremely rude. After one phone call, she completely stopped answering any of my calls. They denied the claim because they found yellow latex paint on my car. They claimed it doesn't belong on cars in Massachusetts and is usually on poles, so they decided I must have hit something and was lying about the accident. This is ridiculous. There are many vehicles in Massachusetts with yellow latex paint, and the accident happened in February when there was snow on the ground. Instead of helping their customer, this company is victimizing victims just to avoid paying claims. They take your premiums every month but refuse to honor the full coverage when you actually need it. Terrible service, rude adjuster, and completely unfair denial. I would never recommend this company to anyone. Stay away!

The staff at Doren is the very best! Mr Doren always comes…read moreout to greet me and is so knowledgeable. Cheri goes the extra mile every time I need assistance. Go to Doren and you will never look back! Lisa S

I asked for an insurance quote for a 5 year old car. I was given an estimate of over $2000 per…read moreyear. Several other agencies gave me quotes around $1000 for the same coverage. I had asked for this quote over the phone. Because of my foreign accent the stupid lady thought I am stupid.

I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

I have been working with Service first and Siobhan for more than 20 years. Rarely do you find a…read morebusiness that truly lives up to its name - SERVICE FIRST. That is true in so many cases working with this team. Insurance is only as good as the people and the company that stand up for you when you have a loss, and Service first does just that! I've had countless opportunities to change insurance companies over the years through friends, work partnerships etc. And have never wavered. I've referred many people to Service First over the years and they remain customers to this day. Can't find a better person, or group, to work with. Thank you Service first.

Siobhan is very helpful and saved me lots of money on my insurance. I strongly recommend this…read morecompany. I think you would be happy also.

Very nice service workers. Upon entering the welcoming center they was very wonderful. They knew…read morewho I was as they greeted me walking in. The have a great refreshment center. However they kepted me updated thru a phone call voice messages or emails. I would recommend anyone to get your car repaired here. I'm pleased.

I switched to Progressive in April after being referred by my fiancé because they quoted me a rate…read moreof around $110/month. I was told it might increase slightly after underwriting, but with a clean driving record for nearly 10 years, I wasn't concerned. Instead, my premium jumped to $673. The increase happened because Progressive automatically added my parents to my policy simply because they live in my household--even though I clearly stated during the application that no one else drives my car, the vehicle is solely in my name, and my parents each have their own vehicles and insurance. What frustrated me most wasn't just the increase--it was the lack of communication. Progressive withdrew nearly $700 from my account without ever calling me or sending a clear notice by mail. They claim they notified me through emails and my online portal, but important changes like this shouldn't be buried among dozens of routine notifications. When I called, the underwriting representative was dismissive and even disconnected the call when I asked for a supervisor. Thankfully, the supervisor I eventually reached was kind and helped correct the issue. I'll keep my policy through September since I've already paid for it, but I won't be renewing. A company shouldn't automatically make changes that increase someone's bill by hundreds of dollars without making every effort to ensure the customer is aware. My previous insurer may have cost a little more, but they were transparent, professional, and much easier to work with.

I was shopping around for a new car insurance agent since Plymouth Rock raised my rates for no…read moreapparent reason (no points, crashes, or claims) so I was on a hunt for car insurance. Kimmi at Cavanaugh Insurance gave me the best insurance experience I have had so far. Kimmi went through my existing car coverage and gave me a quote that as 33% less than my existing agent with better deductibles and lower premiums. She held my hand and explained what each part of the coverage actually covered and what I would be paying out of pocket if anything happens. She gave me a choice to choose alternative premiums and fine tune my car insurance to my liking. She answered all my questions by email within an hour or so and we got everything squared away in ~2 days (with canceling of the old insurance company and signing the new one). This was all done by email, I never had to step foot in the office. This is one of the best car insurance experiences I've had so far and I strongly suggest giving them a try for a quote!

I don't post comments often (good or bad), but I figured these guys earned it. I already have 4…read moreautos thru the Cavanaugh Agency for a number of years and I am adding a 5th for my youngest son. Without even asking the person I was working with (Stacy) reviewed my policy and looked into the rest of my coverages and she made suggestions to me that saved me money. I thought that was really cool. I won't go into the several things we did and as of this writing, I am not sure of the final total $$$ I will be saving over the 5 autos, but it is estimated at $300 to $400 for the year.