There's not a lot of things I regret in life but going to Liberty Accounting & Tax Services is TOP of the list. I trusted this company since they did a good job filing my taxes last year. However this year will be the last year I use them. SERVICE: I was quoted $100 to do my taxes, 2 W2, bank interest and my stocks. When they called me to tell me to pick up my taxes, I was notified that I had to owe $100+ to NJ. First off, anyone who can do a quick Google search knows that if you're living in NY and working in NJ- you should get all your NJ taxes back. That was not the case until I explained it to them and they gave me some excuse about how I still had to pay? What? This made no sense. I know countless of other people who work in NJ and live in NY get all their NJ taxes back from CERTIFIED CPA PROFESSIONALS. (Note: there is probably only 1 CPA accountant here) Everyone else that is doing your taxes are graduates from low tier schools (Queens College, Baruch- all schools that I got a full academic ride too + pretty hefty stipend to attend- which I potentially declined) I told them to recheck because that's not the case and what do you know? I miraculously got back my NJ taxes! (So you're telling me you've been doing taxes for how long and don't know this yet I've only worked in NJ for 2 months and somehow knew this? O. KAY.) WHEN I PICKED MY TAXES: I was quoted $100 and when I came in they told me it was $250 in total! What?! First of all, how are you going to quote me $100 and then ask for $250? Which is 1.5X the amount? I questioned them that their estimate is way off and Vivian said "it happens" and "your stocks are what made it so expensive." I waited to speak with Ms. Wu who said that she'll give me $5 off. I proceeded to tell her that wasn't the case and I'm only going to pay an additional $20 since I deposited $80. She demanded the full $250 and I said I was going to take my taxes somewhere else. This action really ticked her off bc she aggressively handed me my taxes and said I wasn't going to get my $80 back. She said "you're getting so much back already that's nothing compared to your refund!" Okay, am I just your personal ATM, where if I have a lot of cash, you're gonna withdraw a larger amount? Really great scare tactic that you're pulling off there Ms. Wu. Too bad I wasn't born yesterday. Then she proceeded to say "that's like you eating lunch and then not paying for it." No it's not bc I said "that's like me paying $10 for lunch when I knew it was $10 and then when I'm done, I'm getting asked for another $50!" She was silent. Go figure. I held my composure until she started feeling uncomfortable and got nasty with me saying "take us to court then!" And proceeded to give me her business card. O KAY MS WU, ESQ. I've worked at prestigious law firms with attorneys who have far more class, respect than you, education and morals than you. I told her I had only $40 on me and that I will pay that but nothing more. She kept ranting about some nonsense and was super unprofessional in front of her entire staff. I told her i didn't have time for this and was going to be late to meet with my friend so I was going to pay the $40 and then come back next week. This really caught her attention and I asked her how much would I have to pay and she said "What? You can't do math?" SERIOUSLY. You are talking like this to a customer? What makes you think I'll come back here again to do my taxes? As a matter of fact, all the people I've recommended this place and have been loyal customers are no longer going to get their taxes done here! So Ms Wu ESQ. Not only did you lose 1 customer, but you've lost a entire clientele! I quickly paid the $40, told them I was going to come back next week and give them the rest and left. I did get an additional $20 off so go figure that. TIPS: Don't go here. They scam you. They ask for a high deposit and when they realize you're getting a high refund, they'll ask for a larger amount than what they quote you! STAY FAR FAR FAR AWAY! I have never in my entire life been disrespected so much by "professionals." WHAT A JOKE! read more

I've filed my taxes here before... more than once.... but never had the Ms./Mrs. Ruth Wu experience until 2016.... and then I experienced all the bad reviews on yelp first hand.... lol As an existing client, they mail you a postcard for $5 off if you file your taxes with them before the end of february. So went in Jan.2016, and I called before going, they quoted me $35 for individual filing and they take cash only, no credit cards. I go in there, Ms./Mrs.Wu tended me and my partner. She chats with you the whole time, asking questions about your life and etc (some inappropriate for acquaintance to ask and comment on, let alone during a business transaction too) , and before you know it... she's telling you to file taxes for $150 with itemized tax deduction, or you'll be paying a lot this year; followed up by a rough estimation of how much she can get back for you to tempt you. But then she won't honor the $5 postcard, because she says she's saving you a bundle already when you file your taxes for $150, so you end up feeling like you just got hustled ...walking out with your pants down your ankles kind of feeling....and just angry. Saving thousands of dollars, shouldn't make you feel like you just got ass raped by fleece johnson (from prison aka, the booty bandit). And not honoring your own offers!?!... i mean come on, it's not even the amount, it's the principal of things.. and not how business should be done in America.... (maybe in China...but still...Flushing is in the USA) read more

I was asking details of our family tax files for the IRS payment($1,200) on the phone, and the front desk lady who picks up our phone is not professional at all, she is unwilling to help us, hang up our phone once, did not wait for us to finish talking and interrupt us while we were trying to explain our situation. BUT I CAN NOT STAND is that she speaks to us in a Disdain way that almost feels like we are asking some non-sense question but in the end we just want to know details of our tax files because we are confused. I'm pissed off now! read more

Very efficient and fast - I've used them for years without a complaint. They were particularly helpful and knowledgeable during the 2008/2009 market correction where I had to wind-down my real estate related business and made a painful situation slightly less. I worked with Julia and Mrs. Wu and found them to be responsive and courteous. I did knock off one star because I'm a native English speaker and when Julia and other native English speakers aren't available during peak times, there is a slight wait. Still, highly recommended. read more

Was quoted $100 but it ended up being $200 I have been going there for several years now and thought they did a decent job. But this year I came back to double check my tax return and the I ended having to pay $1400 than what I actually had to...how bad do you have to be? Will never go back again and do not recommend to anyone read more

If I could give this place 0 stars I would. They put the wrong SSN on the form they submitted when it was on my W2 form and they over charge for stocks. They didn't have my bfs form done when we went and submitted everything 3 weeks ago!!! We tried contacting them through email and phone ,but I rarely got the answers I was looking for. I will never come here again and I hope people understand that they are looking for quick cash while screwing you over. read more

I rely on this business for many tax related services. I was referred to Ms. Wu through a family friend and am pleased with the help I received! I look forward to doing business here again soon. read more

FRAUD! FRAUD! STAY CLEAR! Went on Sunday 4/15/18 to sign and pick up my tax forms. I went in and gave my receipt to Molly Wang as she began to look for my folder. After a few mins she couldn't find it and Vivian Chen started helping. During the time they were looking for my folder Vivian kept asking if I asked someone to pick it up for me. (I am positive I didn't ask anyone to come pick it up.) Finally, they found it. Guess what?! My forms were already sign! By who? They don't know. I started arguing with them and demanding an answer! I asked don't you guys verify the person picking up the forms? Vivian continued to say "we do! We ask the customer to check if the name and social and address is correct." So I said "you gave my personal information to someone else to check without checking their ID?" Throughout this entire time there was no apology. Vivian continues to say "it's okay. No worries. The person only signed the form but didn't take them." You got to me kidding me?! They gave my personal information to a stranger to check and sign. Yet they think that is okay! They completely didn't get the facts that you don't need the actual forms to commit fraud anyone can remember 9 numbers! I am now hopping And extremely disappointed. I explained that to them in both English and Chinese. Vivian continues to say our customers are not that smart. They can't even remember their own name. They are not going to remember yours. So I told them sure, write down your social security number and name and see if I can remember it in a few mins. She then tell me she can't talk to me anymore because we are both angry. What does she have to be angry about? Her identity is not stolen! Finally I asked to speak to the manager Ruth Wu. They told me she's not in. So I asked when will you be in? Vivian replied "later." What does later mean? 7? 5? 2? So I left with no apology or explanation. On Monday (4/16) around 4:20 pm I called to speak to Ruth the manager. They told me she's not in. So I asked when she will be in? She said I don't know. So I asked if I can have her phone number so I can call her directly? She said no, she doesn't have her number. I would had been fine if she said it's company policy not to give out her number. But nooo! She lied and said no one at the office have her number. Clearly she doesn't want me to talk to her. She hung up on me. I called again and she hung up on my again! I waited until around 5 and called again. This time a guy picked up. Refused to tell me his name. I asked to speak to Ruth, he said she's currently with a customer. I explained to him I been hung up twice and been looking for her for two day. So if he can just interrupt her for a second to explain the situation to her so she can speak with me and offer me an apology or explanation. However, he told me no! And I am being unreasonable. There is an order of things. So he put me on hold. A few minutes later he got on the phone and said "his manager is too busy to talk to me on the phone, however, she explained the situation to me. So it turns out because I haven't gone back to sign my papers. She (Ruth) decided to sign my papers for me. So I got really upset! Who gave them the right to forge my signature? They continued to believe they did nothing wrong! I explained to him how that is fraud! He disagrees, so I told him I am going to record this conversation. Because this is unacceptable. So I have him recorded saying how someone at his company forged my signature without my permission! This business is seriously shady! The when I asked for a refund so I can do my taxes else where I was told all the Work had been done and refused to refund me. Stay clear of this shady establishment! read more

This firm is not reliable. My mom filed tax with them and they made a huge mistake that resulted with a big penalty. Now they just used excuses and said that wasn't their mistake. When my mom asked for more detailed explanation, they hang up on you. read more

Rude, rude, rude customer services! I called to ask the hours for the weekend and the lady said 9 then hung up immediately. I have been going here to do my taxes for years now and I can honestly say that I only do so because I'm too lazy to find another place and start new. I hate the rude people who work here especially the boss lady. She never smiles and always a rude response. I think it's time for a change this year. I just want to say to the owner and employees that work here - this is YOUR job.. put on a smile and do it well or you'll lose customers. read more

Ruth has over 25 years of experience in tax services. I have been with her forever. She is the best accountant in town, serving the chinese/taiwanese community and many others with her sincerest dedication to helping people recover their tax refunds from the government. She is very sharp and efficient with the intent to get to the point of your issues and does her best to get you what you need! She has many clients from all over the country, doing small and large business and individual tax returns every year. How she manages it all is really a mystery! Highly recommended for all your tax related services. read more

The service is so good cause the people there are nice and professional. Also, the price is reasonable. I did the company and individual tax return there. I am really satisfied with the service there. Certainly will go there again. read more

My mom filed her 2016 tax return for pa but recently got a mail saying she did not file the city tax, when my mom came to get help, ms.wu yelled at my mom and said it is health bills that she owes and that her daughter should help her read more

A friend reccomended this place to me. I decided to have my taxes done here. I met with Ruth Wu and she directed me to some of her employees. They help me with all I need to provide them and my taxes were so fast. I actually received more back than I ever have before :-). Very good place you can trust. read more

My family, and now my corporation, have been coming to Ruth and her staff for a number of years now. The taxes are always done ahead of schedule and for the amount stated, no surprises. The staff is friendly and very professional. I always recommend friends and colleagues to Ruth and her staff. read more

The most unprofessional tax service. They use low cost quote to get you started filling out the forms and then raise the price once you begin the process. The owner Mrs Wu is unprofessional and rude. Stay away! read more

very bad experience. Ms Wu seemed to have no interest or patience explaining some basic concept to me, even though no one was waiting after me. read more

Very very bad customer experience.They offer you low price as premium, but later on they charge you more when you stared filing. Not a CPA, only tax prepare, unprofessional. read more

I love the company ! Last year I went to Chinatown in Mahattan they charge me 80 dollars , I thought was a very reasonable price but I end up have to paid the city almost 1000 and state for 300 , they told me my job didn't collect the tax on every paycheck that's why I need to pay the government back at ones, it was so bad I hardly make it to pay my rent, I contact my boss immediately but there is nothing she can do beside a sorry ,so I quite in that Jun after I found my current job , new york city is very tricky , I'm not a accountants alot of professional tax issues I will never understand , this year my friend strongly recommend Ruth Wu , I was very nervous , I leave that horrible job in Jun so I still own government half year tax , Ruth Wu is very professional and she do care about her clients , she told me don't worry about it , she change a different form for me I end up getting 1000 dollars back , OMG she is magic and intelligence , she really helped me out , strongly recommend and thank you Ruth Wu ! read more

been getting my taxes done here at this office for years and always get excellent service and advice since I got my first grown-up job. The facilities are clean unlike most crappy offices in the area and staff is friendly and helpful. Some of the guys who work here look like taiwanese singers. Get a business entity formed, have your employees', income, and business taxes done, and get a plethora of useful tips on personal and corporate investments and financial management. Also, the accountant boss lady has the cutest puppy! read more

After got screwed by many places, I have found the one and only professional and friendly tax firm to help me with my tax. Mrs. Wu is very professional, friendly, and smart. I am surprised that there's bad review of this place, everyone there is nice and know what they are doing. Highly recommended. read more

Be careful - this firm is the worst. It was my deepest regret that I ever used this firm. Their service is obviously horrible and they make frequent mistakes. My tax preparer is Ruth Wu and she made a mistake in my tax return in 2014 which resulted in a huge penalty (10,000+). It took me months (with my current tax firm's help) to find out what happened and I offered to pay again just to do a tax amendment. Guess what? They said it was not their mistake and they did not have time... and they simply hang up. This is far beyond reasonable let alone professional. They do not care about their customers. Let me repeat THEY DO NOT CARE ABOUT THEIR CUSTOMERS. Besides the level of expertise is absolutely questionable. If you already hired them, my advice is to double check every line item to ensure that there is no mistake (because there will be). Spread the word of mouth to warn people NOT to trust them. I spent 10,000 to learn a lesson. I hope you do not have to. read more