Absolutely the WORST customer service I have ever been privy to. If I could do negative stars, I would. They told us they'd quote us on what it would be to fix our mower by the end of the week. The week, weekend, and two days went by. I called and was told they'd get to it by the end of that week. Again, no call ever came. I called again and was told they'd call us with the quote by the end of that day. NOTHING! Finally we get a call from them that the mower is done. We NEVER got a quote. They just said they fixed it without our consent. The next day they call again saying actually they mixed our mower up with another customer's mower, and ours hadn't been touched! Lady got nasty with me when I told her to forget it - we'd go some place else. Are you kidding me? Do NOT go to this place if you want any kind of timely or honest service. If you're willing to wait and wonder and then maybe (probably not) get your service, go ahead and come here. Lancaster is full of good, honest businesses. I am unhappy to report that this place is NOT ONE OF THEM! read more