I was warmly greeted and directed to the counter. Excellent! The teller I dealt with asked how…read moreshe could help. I explained I wanted to a purchase a bank check in the amount of $16.50. The teller nicely requested my ID and I furnished that. She told me that the charge would be $6. I told her that was fine and I held out $40. cash to pay for the transaction. A gentleman with a beard sauntered over and asked if I was a customer of the bank. I replied that I was not a customer of the bank. He just shook his head. He stated, we can't do it. I inquired.. "Why not?", "Bank Policy" was his response. He just kept shaking his head glumly. It was kind of surreal because he was standing infront of a Menora, backlit by holiday lights. The teller looked embarassed. Realizing this was a bizzare exchange, I asked.. "OK, is there a different product I should be buying? Something like a money order?" He indicated that I should go to the post office. Ok. Well the place was festive, and the greeter is on his game. I am just missing something here. This was an extremely strange non-transaction.

Friendly staff, good hours. Nice bank to do business with!read more

The people working here are helpful and supportive when you have a problem or need services. I feel…read morelike I can trust that this is "my bank" and they will work with me. I do wish that they had more than one person working in there and that there was some privacy offered with your business however. If anyone is waiting they get to hear all your business.

Got my notification about the upcoming branding & focus changes. LOVE IT. Was wondering what was on…read morethe horizon when I answered the survey this summer. I think financial services created with a female consumer in mind will be great.

Been a member for years now. Went to Ellafi branch Middletown to withdraw some funds with my ATM…read morecard on a weekend. ATM stated PIN was incorrect and spit out my card. This happened twice. I was confused as I did not change my PIN. Reprogrammed my PIN successfully by phone & went to a different bank to withdraw said funds and message given that card had expired. I repeated the process and same thing. Called customer service to see what was going on. They stated per their system my card expired. My card was issued just months ago and didn't expire until 2029. Funds requested were in the account. Was told I would need another card they could send in the mail that would take time or I could visit their branch which was a problem because I needed the money at that time. Also told I might need to pay a fee as my card expired per them, which was not true; totally some internal error by them. Referred to customer service for a new card and told they were closed/after hours at 6pm. & I would have to try tomorrow morning. Tried to be creative and send my funds to an external account. This process was denied by Ellafi even though I used plaid to connect both accounts. Ellafi can apparently receive funds from my external account, but can't send them to that external account. My money is currently tied up until I can visit a branch or request another card in person which I was unable to do as I'm leaving town for a trip. I do not recommend Ellafi. I think they are too small to handle any matters outside of very simple banking & if I didn't have a loan with Ellafi, I would close my accounts altogether. Ellafi is the former Seasons FCU.

Seems a lotta bad reviews here..esp related to car loans.. I…read morejust do banking here and in my experience the service is fine. Nothing bad to say about it. Prompt, courteous, polite and helpful employees. My family has been members here since the early 1970's..so yes..I've seen a lot of changes over the decades. It used to be for working school teachers only and their families. I liked it better that way as it was more focused and personal. But as the years passed it slowly became moreso like a regular bank. Times change but I'm ok with what Ellafi is now. I will continue to use them in Middletown.

They should have zero stars but I can't post unless I "rate" Do not get an account here. They are…read morethe worst. Very inconvenient in every way. If you ask them anything they have to talk to a manager. Why don't you people know how to do your job!!!!! They will hold your money!!! & They will charge you to use your money!!! I've been going back n forth all day to them proving I'm me and they won't let me have access to my account

Worst Bank ever! Always a long wait, new staff constantly and the customer service is horrible…read more This place should be shut down.