I have been banking with Liberty Bank for years. Why? because while every other bank changes names…read moreLiberty Bank remains the same. Service with a smile and the small town friendly folks there make banking a pleasure. They have added more branches to serve us better, but I enjoy the ease of their on-line baking. Bill reminders and easy set-up make this work for us. There are so many other services I haven't mentioned, like no fee ATM's where you get your fee bank when using another banks ATM. Overdraft protection for my linked savings account too.

The worst bank ever! Somehow during their weekend "upgrade" my debt card number was stolen. I was…read moreinjured and have been house bound since May. My card was in my procession the entire time. Suddenly 2 days after their weekend upgrade storage charges were showing on my account. From PA and MD. I called to dispute it. The only explanation the could give me was my card was stolen. Well, I had the card in my hand when I called. Then they foolishly asked me if I lent the card to anyone. Once again I explained the card was in my procession the entire time. They had no response. Except they would dispute the charges and send me a new card in 5 to 7 business days. New charges appeared the next day. Called again same round of the same stupid questions as the day before on this time I was told they can't do anything with a pending transaction till it goes through. Do the person from my original call was wrong. Then they tell me card will come in 10 days. Ok second round of disputes in. 10 days pass no card . Call again then I'm told 7 to 10 business days. So now here we are 11 business days later. My replacement card WAS LOST! What can they do to help me?!?! Order another card that I'll get in 7 to 10 business days ( maybe) or with the whole 5 minutes the back is open maybe I could run in to get a temp card till some moron there figures out how to send a replacement card that doesn't get lost. I asked to speak to a supervisor. I've been on hold for 50 mins now. Apparently management is to busy to speak to a customer of 40 years. They must be trying to figure out how to send out replacement cards. I will be taking all of my money from this shitty establishment and moving it to a bank that actually appreciates its customers. DO NOT bank with Webster! Take your money and run! If I could give 0 stars I would.

The staff here should be nominated for sainthood. How they deal with most of the rude and ignorant…read morepeople that come here is beyond me. I've seen customers trying to cash checks without valid IDs, not even have an account at Webster, ask dumb things why they are still getting charged late fees when they mailed the check, etc. The line usually gets longer because of these idiots and then the customers in line make asinine comments like its staff's fault, but more likely cuz they are too chicken shit to make a comment about the customer who can say something back. I have been a customer of Webster for 15 years, have multiple accounts with them and have tried other banks and none come close to the customer service of ANY of the Webster branches I have gone too. The only reason I don't frequent this branch as much is because of the ignorant customers that seem to flock here like they have an idiot attraction device in the basement.

It's a great bank. I've had very pleasant experiences with boa and will say it's a great banking…read moreinstitution

Great bank, haven't had any problem over the years of working with them. Recommend to all.read more

Deposited a paycheck on a Friday. They put it in as a personal check instead and closed for 4 days…read morewith zero way of contacting them. Don't go to this bank if you want a reliable form of banking

We cannot say enough wonderful things about Andrea in the North Haven branch. She has been an angel…read morein helping my mother arrange things. She is warm, friendly and treats ever customer as if they were family. Thank you, Andrea, for being so sweet to Mom and adding that personal and loving touch excellent service!

Came into this location and there was virtually no wait, was directed where I needed to go by the…read moreTeller for Rodney to help us. Rodney was very fast and friendly while assisting me with my accounts, he also recommended food in town while we were around. Really great person to bank with, too bad I'm not local otherwise I'd want this to be my normal banking location.

There aren't many Chase branches around so it is nice to have one in this location. The staff here…read moreis always pretty helpful. On one occasion, I needed something notarized and they were able to assist me in less than 10 minutes. On another occasion, the new self-service ATMs had just been installed and a bank representative walked me through how to use it. 1 star deduction for parking. Chase should have its own parking lot. Even the staff notes that many customers are often concerned about tickets. Other than that, I prefer this location to the one on Amity Rd.

Quick review: OMG each and every person at the 4 or 5... 6? branches to which we've been. I've…read moreshown up at the Plainville branch 3 minutes before it closed and still gotten smiles. We have a free checking account (free... as in beer). Their hours are great; til 7p on THU/FRI and until 3p on SAT.

I was with Farmington Bank for 29 years and never had an issue. Ever since People's bought them I…read morehave had AT LEAST one issue a month. From service fees that don't show up until the end of the month for things Farmington never charged for, to the horrible design of their online banking site, to transactions that show up on your online statement immediately, but aren't deducted from your account yet, making it difficult to know how much money you actually have until 24-48 hours later. They are a nightmare. A NIGHTMARE! I feel like I am living in a nightmare. I cannot believe I have to change the account number I have had since I was 11 years old.

I have been banking here for quite a while. The branch employees are always friendly and helpful. I…read morealso see many of them involved in quite a few community events. They aren't hard-sell like the other banks trying to make you get their products whether you want to or not. When I have come in here for information about opening an account or other pertinent issues, they have always found the best fit or solution for me.

I don't bank here - Bestie does. However, I'm in here a lot, notjust with her, because they give a…read morelot of support to the community. I'm often dropping off posters, collecting ad fees, and personally thanking employees for volunteering at different community events. I may just open an account.