Due to my line of work, I am often far too hesitant to leave reviews on services but I hope to save some people a significant amount of aggravation. This organization deserves every one-star review they've received; I'm sure you can trace every five-star review back to someone in the bloodline. This isn't a professional rental company, it's (at best) an individual with a bunch of stuff they *sometimes* loan out. I say "sometimes" because I'd imagine 60%+ of their inquiries go unfulfilled as I (and a few others) had to *literally* beg them for a quote. And then personally follow-up for an invoice, payment collection, delivery and pick-up information. And, when I say follow-up I mean over-and-over-and-over again with days (if not weeks) between each of their (read: his) replies. No one ever answers the phone, so don't even waste your time. Our original order was a hundred-or-so chairs for an event in mid-May; after the event date was changed we decreased the order amount to fifty. The original invoice asked for a deposit and, on my follow-up as to "how to pay," I was required to pay in full. Not a problem or cause for a second thought, as my contractor trusted them immensely, obviously. But, when the order quantity changed they (again, read: he) refused the refund. The chairs were delivered to the venue a day early; thankfully the venue didn't charge us for taking up the space. And, they weren't picked up for more than 48-hours; causing the venue to have to reach out, to my team and I, to (again) coordinate their (y'aknow, read: his) logistics. Customer service goes a long way and, I guess it's true, you never really know who you're serving. Super disappointed in this experience and definitely won't be using them again. The reason for sourcing a service like this is to ...be relieved of all of this. read more

Avoid using this company. I placed an order with Liberty for my outdoor wedding. I ordered 2 tents, a tent heater, 4 tent side walls, and a dance floor. On the day of the event, Liberty delivered and set-up the tents and dance floor but did not provide the heater and side walls. It was not until I arrived at the venue, 2 hours before the wedding ceremony, that I saw the items were missing. They did not notify me that those items would not be arriving. They were nearly impossible to get in contact with on the day of and prior to the event. The owner, Chris, offered no solution or explanation. I've been trying to contact regarding a refund for weeks and they have not responded after multiple follow ups. read more

They're pretty decent. I've used them a few times, will continue to use them unless I find somewhere cheaper and nicer chairs. I get the .99 cent brown folding chairs. Always a few chairs that aren't balanced out of the set I get. I order about 75-100 chairs a time. $50 delivery charge then they tack on a few other random charges that adds another $25 bucks or so. read more

Liberty Event Rentals - Set up at my venue The Dungeon Philly with the chairs from here. - Party Equipment Rentals Near Me - Philadelphia, Pennsylvania

See all

Received a suggestion from my neighbor who used these guys and said they did a good job. I got a 20x40 tent with tables and chairs, which looked great. They even set up all the tables and chairs for us. read more

Wanted to reach out and share unprompted positive feedback for Liberty Event Rentals, as I just came across their yelp page and these reviews. I'm a local event planner + designer and have worked with Liberty quite a few times in the past. Orders for my clients have always been met with great care and attention to detail. They have a really beautiful selection of rentals that other companies don't have locally and we're always happy to work with Liberty. read more

Customer service is EVERYTHING and it begins from the moment you contact a business until your service has ended. I called Liberty to inquire on tent rentals. Instead of the rep assisting me by phone, he tells me that I have to submit my request online, he is unable to take my request by phone. I found this puzzling but, I did it. 24 hours later, I receive an email that they are fully committed for my event date and unable to accommodate me. My thoughts, you could have easily checked the date by phone and told me that to avoid wasting my time. It's no wonder most of their reviews are poor. Now I know. Thanks for nothing Liberty Event Rentals! I found my tents elsewhere where the customer service reigns supreme! read more

Don't hire these people. Had an outdoor event, they were late!! No one on one, always dealing with a different person. Can't make changes. I will never recommend them. read more

Literally had to beg them to send me a quote. After speaking with them and giving them all the details that they requested, I heard nothing back over the course of several weeks. I would leave messages and emails. Maybe they don't need business. Who knows. But when I sent them one last email 3 days shy of 1 month since they last responded to me, they sent me a quote for almost double what we initially spoke about on the phone, with no explanation in the email. Maybe others have had better luck but if they can't be bothered to even provide a quote, that doesn't give much confidence that they will do the job correctly. read more

We used Liberty Event Rentals for a fundraiser, and overall it was a great experience. Their rates were comparable to other companies we looked into, and they sometimes sponsor or offer discounts for nonprofits! They offered great customer service, as I called many times with questions leading up to the event. On the day of, the rentals (tables and linens) arrived about 30 minutes late, but it was the same day as the PIFA street festival, so they had to maneuver miserable Center City traffic. It would have been helpful if they had called to give us a heads up; instead, we were waiting around wondering where they were. When they arrived, the delivery men were incredibly fast and efficient. They handled the delivery professionally and walked through the contract and checklist of rental items before they left. read more

Very reliable, responsive, professional and accommodating. Highly recommend using them for your next party rental needs.

Thanks to the staff at Liberty Event Rentals, my daughters wedding was all we could have hoped for. We looked everywhere for the Beer Garden bench sets, and they had them. They were fabulous to work with Thank you Liz read more

I rented a dance floor for my daughter's wedding. The web site was easy enough but it was hard to get somebody knowledgeable on the phone for any question. I paid in full for the rental 3 months in advance of our event. Then, about 4 days before the wedding I received an email about an (incorrect) "open balance". I was frantic with other details for the wedding, and though it was resolved quickly, it was a distraction. The dance floor was delivered on time, and the driver was courteous. Yet the floor was dirty. I asked them to clean it before they drove off. They gave it a quick, once-over and left. I got down on my hands and knees and cleaned the floor myself as it had a "gucky" residue on it. I called the day after the event to confirm they picked up the dance floor and told them of my experience, and did not receive any apology, credit or return call from an owner or supervisor. I would not use this company again. read more