During my 6-year stay at Sawmill Commons, I had a wonderful experience that I can't speak highly…read moreenough of. Their prompt and efficient problem-solving abilities along with their professionalism and kindness stood out to me. The maintenance team works swiftly, and the leasing office staff are exceptionally pleasant. My time at Sawmill Commons will always be remembered fondly as it truly was a delightful place to call home.

I just moved in a week ago. I could not be happier. Not only has everyone in the office been…read moreincredibly nice, I felt they tried to get me the apartment I wanted as soon as possible. It took over 2 months but it was worth it. The apartment was completely renovated and even had new carpet. I had one minor issue for the move in checklist and it was remedied by maintenance within 2 days. Possibly more important -- this complex is very, very dog friendly. From the women in the office (Brianne, Amy and Deann) to every neighbor I have met -- they are all so nice to my dog and to me. This is a friendly place. I loved the layout of this apartment and that's why I chose it. I had no idea all of the other things here I would love. I was selling a house and worried about apartment living -- now I wonder what took me so long. I have not rented for many years, and this life is way better than I remember. I have to give Casto credit-- this place is well taken care of, and they have hired an exceptional staff here.

*PSA: Please keep video and photo records prior to move out*…read moreI was charged over $2k in move out charges for new appliances such as washer, range and bathroom counter tops. I lived here for under a year (8 months because I bought a home). My home at Powell Crossing would quickly build mildew/mold because I was on the first floor, and the pH level in my water was awful. Because of this, I had to bleach and clean my home at least once a week. My home was kept tidy and clean for majority of the time. I believe these charges to be unfair and unreasonable. I have reached out to Management and have yet to receive a response. For legal purposes, this is just my experience as a resident here and my personal opinion. As someone who has been a Property Manager for over a decade in other communities, my experience here went from Great to Awful. The area is amazing. Maintenance staff always complied and were very thorough with every request made. When calling into the office, there isn't a sense of hospitality. There has been multiple times I have called into the office and provided an issue, the office will then say they will call me back and proceed not to do so. I waited 2 weeks regarding an issue until I had to call back and follow up. I have trouble reaching out to management or the office. No names are ever provided in any documentation as if the staff is hidden behind the Management company name. Please read all reviews regarding Powell Crossing and see the correlations regarding move out. As a former Property Manager, I would never create revenue by unreasonably charging egregious move out cost.

We moved into Powell Crossing just a couple of weeks ago, but so far we are absolutely loving it…read more We have had the opportunity to spend ALOT of time at home lately with Covid-19 and I have to say, we have no regrets whatsoever. We moved in knowing the location was amazing, we can walk to many of our favorite breweries and restaurants (shout out - Nocterra!). But with them being closed lately, we have found plenty of nearby parks and walking trails to keep us entertained. We have also enjoyed the community itself! Everyone we have met (though from afar - yay social distancing) has been so nice. The community is quiet and peaceful and we love seeing deer in the patch of woods behind our unit. The thing we were most worried about was the train, but it doesn't bother us at all, we've already grown to use it to tell time since it runs pretty regularly! A few of the things we have enjoyed most include the easy open, big windows, the large kitchen sink, and the deep bathtub. Come be our neighbors =)

Forgot to mention that they have a policy that they would clean the snow only when it is more than…read more2.5 inch. Even if it becomes icy after 2 inch of snow and you slip they won't clean. When you charge such high rent, can't you spend money to clean the snow for safety of residents. They don't care even if kids fall. When you ask, the response from the property manager is - "Corporate decides it".

Warning: If you're considering living here, read this carefully…read more My hubby and I have lived in this apartment for over 2 years we were some of the first tenants to move in, and trust us, we've seen and heard it all. This place has many issues. Elevators: If you plan to live on the second or third floor, be prepared for constant elevator issues. They shut down every couple of months, making your daily life a nightmare, especially if you have groceries, pets, or mobility issues. Balcony: The balcony wood is warping and wobbly, with screws sticking out that can cut your feet. The wood isn't sealed, which only worsens the warping and causes poor drainage. As a result, the units below have experienced water damage from leaks that originate from this balcony. Leaks and Water Damage: We've experienced leaks in the closet and laundry wall, with water pouring from everywhere drywall wasn't even fully replaced after the damage. Buckets had to be placed under the dryer vent to catch water, which also damaged our dryer and wiring water was literally leaking out of the bottom. Floors and Doors: Some floors are peeling up in spots. The doors to the laundry area fell off their tracks they were fixed once, but not properly. Just a few days after being repaired, I pulled the door open and it fell off the hinge again, almost hitting me in the head. Air Conditioning & Windows: The A/C broke in the middle of summer, forcing us to pack up and stay elsewhere with our dogs. The windows are wonky so they close weird, the wall is separating where the window and wall meet, mold has started to grow in the seams. The maintenance just caulked over it without addressing the underlying water damage. We asked multiple time if we could get a mold test done and they always ignored that message. Communication & Maintenance: Communication is terrible. They ignore messages or you wait days to hear back. Maintenance staff are friendly but clueless. We had a leak under the sink a month after moving in, and the maintenance guy couldn't find or fix it, insisting everything was fine until I pointed out the exact leak. Walls & Fixtures: Walls are very thin, and the paint is matte So even water leaves a mark. Cabinet bottoms aren't secured properly they pop off easily, and the same goes for wall trim pieces. So watch your toes. Management & Building Quality: We've asked multiple times to speak to a regional manager or higher-up, but our messages go ignored. This building was clearly built quickly and cheaply, and it shows. It's been a constant series of fixes and frustrations. Summary: We can't wait to move out in a couple of months. This place is poorly built, poorly maintained, and the management is unresponsive. I'm so over living here so I don't care anymore. I wrote a review before and management asked me to take it down but I'm not going to this time, people need to know the truth. I'm being completely open and honest And if any higher-ups want to reach out to us, please do. We've tried asking four separate times and received no response. I hope that other tenants are treated better and don't have the same issues, but ik they do because my friend also lives here. If you're willing to spend $1250 plus to live in a crappy build apartment then go ahead!! But you were warned. Update!!! they were gonna take $200 off our rent for the damages from the mass leak in our laundry vent and it's been 2 months we moved and haven't seen a dime Because it's been "processing" the check.

Seems that Oak Creek management all left or they were bought out some time this year. Our friendly…read morefolks in the office are more worried about their selves than the community. I'll give you a few examples below. Very small things like loud neighbors, free coffee machine being empty are easily over looked as this is common in some apartment complexes but are here non the less. They stated at our walk though that it was a "smart community" i believe they said it was either Polaris' first or only community of that type. This is infact untrue. The locks are keyed, and the AC units are analog as well. We cannot find any "smart" tech here besides the two Tesla chargers and the lockers for delivery. Getting maintenance to come help is an issue now. We have put in an order for our tub months ago and cannot get any help, other than them coming to take photos. The faucet in our sink isnt properly screwed in so it goes unscrewed each time we turn from one side of the sink to the other. It needs a washer to avoid this but they will just come tighten it each time leaving the same problem. The pool isnt cleaned as often as it used to be as most of the time it will have things floating around or a bit of stuff at the bottom you step on. The gym isnt stocked with the extra times they promise i.e. towels and water. Packages here go missing about every other month, despite having spart lockers. Seems like half our deliveries actually make it inside them unfortunately. We can see others having the same problem inside the community message board in the community app. When I had my first issue with rent in 18 months they told me in the ohot that until the 5th its just a $100 late fee. On the 5th they will issue a standard 3 day eviction noticed which you would have "up to or on" the 8th to pay. We completely understood and agreed. When we hung up, a half hour later that letter was on our door THAT day. Giving us less than the agreed date of the 8th. When we first arrive we loved this place, recommended it to everyone. Slowly, they are changing our minds little by little each month. Please take these things into consideration when moving here.

Amazing place to live and build yourself at! I love it here!…read moreI especially love how the staff treat me with care. Access to the community center and gym is a plus. It feels like you're on a retreat!

We have moved here about a month back. So far everything has been excellent. We love the townhome…read more The use of space is excellent. Despite not being very big, the storage space is exceptional. The layout is very good. The staff is very friendly and very professional. The maintenance staff is very responsive and prompt. The amenities are great too. We love the complimentary Starbucks coffee and latte available all day. The community is very family-friendly.

When I first moved in, I left a glowing review because of the kindness and professionalism of Max…read moreand Lindsey -- they are truly amazing employees, and I can see they're just doing their jobs. My respect for them remains. However, after living here for just one month, I now realize I may have spoken too soon. I would not recommend this place to anyone who is recovering from cancer, celebrating life, or looking for a supportive community. I am in remission from breast cancer, and I have been doing my best to enjoy this second chance at life with my family and friends. My best friend is a truck driver, and I dog sit for her while she's on the road -- this has been met with complaints. I've been written up multiple times for very minor things, including briefly blocking a neighbor's garage while moving a mattress. Instead of my neighbor knocking on my door, they went straight to the office. I'm now being told that if I get one more complaint, I'll be evicted. I have a solid rental history with no issues at previous properties, so to suddenly be treated like a problem tenant feels unfair and targeted. I'm not allowed more than two guests at the pool, which makes it hard to gather with loved ones. I can't properly celebrate my daughter's graduation, or mourn and remember my other daughter on the anniversary of her passing -- even simple family support is treated like a disruption here. To make matters worse, I subleased my unit and haven't even started the official lease term, yet they are demanding $25,000 to let me out of the lease. I feel trapped in a space that doesn't support healing, joy, or life. This environment may be suitable for someone who prefers total silence and solitude -- maybe even the elderly or those at the end of life -- but it's no place for someone trying to live, heal, and thrive. Moving here was a mistake. I just want to move forward with peace and dignity, but this place has made that nearly impossible.

My mother lived there for 3 years. This was her first…read moreapartment at age 83 in her life. She loved it there. The people were so kind and the owner was great. Unfortunately, she could not live on her own and had to move. Otherwise, she would have stayed as long as she could have.

Horrible, horrible owner -- will not work with residents -- people live there who are not 50 and…read moreolder -- appliances leak all of the time. Save yourself the hassle and rent somewhere else. It's not worth the ridiculous cost.

We are 3 months in and absolutely loving it! We moved from another complex only a block away and…read morecan say it is a world of difference. The office staff is amazing. Any small maintenance requests we have had are done within 24 hours. The pool is beautiful. The neighbors we have met all all good people. The walkability to Bridge Park and the walking/bike paths around the area make it a perfect place to live. We would have moved here last year but they didn't have any availability at the time, now I see why. All of the residents I have talked to have had zero negatives to say and their tenants do not turn over like the place we moved from.

This is by far the best apartment complex I've ever lived in. From the actual apartment to the…read moreclubhouse/Pool/green area everything is top notch - Updated, clean, spacious. The people who work here are so amazing and helpful and the whole vibe is just awesome. I can't recommend this place enough. Once you come here you instantly will see what I mean. Just a really really nice place to live.

Brought our concerns to the attention of the corporate staff just to be told that we did not…read moredeserve an Apology And they would not be responding to our emails any further. Where's treatment I've ever received at any apartment I've ever lived in. Avoid this property at all cost.

The place is clean, peaceful and nice. The surroundings are great, grocery stores, restaurant,…read morePolaris mall all real close. The staff is lovely. Always there to help and answer questions. But if you are looking for a quiet apartment, this is not the place. Unless you are lucky and have no neighbors, which was my case for the first months. But once I had next door neighbors it was nothing but quiet. I was able to hear my neighbors baby crying all of the time! I could hear their alarm go off, their fights, it felt like I lived with them because the walls were so thin. When the upstairs neighbors flushed the toilet I could hear it as if it was happening in my unit. It felt like living in the dorms in college where you could hear everything! The electric bills never made any sense. I was charged crazy amounts for electric when I was out of town 90% of the time! $130 and more when I was rarely home. I travel a lot for work, so how can it be possible to have such high electric bills when nobody is home and all the lights are off? Before living here I lived with 5 roommates in a 6 bedroom house. And $130 is what we paid for electric in a 6 bedroom house with 6 people actually being at home. So watch your electric bills. Before moving in one resident warned me about it but I thought she was just making things up....I found out myself she was right. Parking after 8pm, good luck finding a spot. Not enough parking spots for the residents. I know residents that had to park outside of the property and got towed because of lack of parking.