I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

Sales agents are great, but customer service is awful. Company takes days to review requests and…read moredoes not return phone calls. And this is only regarding a simple service request. I can't imagine what it's like to file a claim.

Cameron was extremely helpful and informative. I purchased my first vehicle 6 months ago and was…read moreforced to bind myself to a policy from the first insurance provider that answered the phone. When that policy was ending, I shopped around and was contacted by Cameron. He was able to provide me with MORE coverage for LESS money than what I was originally paying. He maintained communication with me for approximately 2 months in order to ensure that I chose the best policy available. When it came time to actually enroll in the policy, he was just as helpful and it was a quick and easy process. Regardless of the better price that Cameron was able to secure for me, I will most likely continue to do business with Cameron due to his helpfulness and candor throughout the entire process.

I went toy local GEICO office in Raleigh on Falls of Nurse road. I had a problem with my GEICO…read moreaccount that was really concerning me. Shelley went above and beyond to help me solve my dilemma. She was very kind, patient, knowledgeable and timely. Very professional personnel. Thank you Shelley!

Greatest customer service I have ever received at a local insurance agency. Not sure what the other…read morecomments are referring to, perhaps they visited another location. They were very thorough in explaining the policies, including what was covered and not covered. I don't think you will find a better local insurance agency to work with in Raleigh.

Matthew answers his phone and brings information and answers to all questions. He is hard working…read moreand honest, bringing all his experience to help in any housing situation. Highly recommend Matthew and his company.

I'm very impressed with Wendy. 5 stars! I reached out to her late in the afternoon, needing a…read morehomeowners insurance policy that same day. (My previous policy non-renewed). Wendy was able to get me coverage the same day! She ran several quotes and found a policy in my budget. She is VERY responsive to emails and calls. I will use her again.

I was called twice by this agent. Maybe i would have answered your first call, if your website gave…read moreme a quote that was liveable. I still choose not to over spend on Geico. ​

From the owner: Serving the insurance needs of Garner. Your Local GEICO agent could help you save on auto,…read moremotorcycle, homeowners, renters insurance, and more. Contact us today to start an insurance quote! Please call or email your local GEICO Office to learn more as office hours may vary.

Do not deal with this Geico Branch. I had a horrible experience dealing with the home insurance…read morethat Geico got me. Unprofessional insurance. Manager Ceasar Blue was no where to be found when i was having insurance issues. I complained to him and nothing happen. Dont get home insurance from them- my home owners went up from $1100 to $1990 a year. Beware.

My experience in dealing with Geico has been an absolute nightmare! I didn't even have car…read moreinsurance. I paid for insurance f or my son's car. the very next day this policy was canceled due to the car that had been purchased hadn't been able to pass the inspection. I was assured that the money would be refunded to my card in 5-7 business days. The policy was canceled on the 15 which means the latest the refund was supposed to be place back on my card was the 22 of October. They were contacted again and was told at that time it would be there by Thursday the 24th. Still no refund. contacted them AGAIN on Friday and was told it would be clear and hit the card by the 29th. 29th STILL no refund. Now with bills overdue I'm extremely irate to say the least. We call and one one rep which informs us the money wasn't able to be put back on either card. (there was only one card they were ever given and they confirmed the name on the card which was my name. So they took it upon themselves to mail a check and the check would be in the policy holders name. They knew the proper name, had the right number but said they had mailed it out already. I informed her that this was a horrible business practice as no one even made an attempt to contact either one of us. We called AGAIN about 20 minutes later spoke to a different rep and the Manager and we were told that there wasn't anything in the system that said there was a check being mailed out. It had been processed and should hit the card that night or the next day. Today guess what still no refund. We call and were told that the check was indeed mailed out and it was handled by the refund dept and they had already sent the check out and it will be another 5-7 business days we will have to wait. When he asked to speak to the supervisor it took a few minutes and the poor rep was hesitant and I already knew what was coming next. he states Hello my name is Mike and suddenly there is a buzzing sound and we are disconnected! No point to calling back a 5 year old would would know the old run around when they experience it. This is a horrible experience that has gone on far longer than it should have an reeks of unprofessionalism. My advice if you must deal with them deal in cash and then make sure they will be returning cash to you. If It were possible I would give them -2 zeros!! A simple courtesy call and proper notation in the system could have avoided all of this drama. Extremely unsatisfied and will continue to let as many know of this experience! !!

I have still yet to be able to get any actual human being to take my call. Today I have spent over…read moretwo hours on hold. And it is extremely frustrating having to repeatedly hear their automated system say that "they care about my call and understand my time is valuable". Although, their actions clearly show otherwise. Sincerely, Gabriel

Geico insurance had the best options for me, I wanted to bundle home and auto and James was helpful…read moreon the phone. Thanks Geico!

Dealing with insurance is hardly near the top of anyone's list of favorite things - but it's one of…read morethose things where doing your research makes a big difference, and getting an expert pair of eyes on it can't harm either. Trying to navigate the quagmire that is car insurance was a rather daunting task - Amanda's team was with us to help us all the way through, and Chelsea Burdick's patient-as-a-saint attitude helped deal with all of my daft questions. Huge kudos, and I'll definitely use them again if we have more insurance needs! Thank you Amanda and Chelsea for helping me navigate the salty sea of insurance.

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

I had a very frustrating experience with this insurance company. Communication was extremely poor -…read moremy emails were repeatedly ignored, sometimes for weeks, and getting a response felt nearly impossible. When I finally did hear back, the focus was always on trying to sell me more expensive insurance options rather than addressing my questions. What's most disappointing is that after comparing options myself, I found significantly better premiums simply by applying online through other providers. That makes it hard to understand the value of working with them at all. Overall, the lack of responsiveness and the push toward higher-priced policies made the experience feel unprofessional and not in the customer's best interest. I would recommend that others compare online options first before dealing with this company.

I've been with Erie insurance for more than 20 years. In PA no one could beat their prices or my…read moreagents customer service. No longer the case. If you are looking for an Erie policy I highly recommend looking at other Erie agents in Durham. Though you will save big in Durham using someone other than Erie as they are not competitive locally. I've never had good service from Knox. Three years and they barely will communicate with me. I just got a new car and asked them to help me save a few bucks and go over some options. Instead, I received NO REPLY, and a few days later a bill in the mail for over $1700! I called Geico and Progressive immediately. Geico gave me the exact same coverage and a few small added perks and saved me over $600! Progressive would have saved me even more but they weren't great to talk to on the phone. Then I decided to see what would happen by trying another local Erie agent as I really didn't want to leave my long time insurance company. Geico actually mentioned my loyalty to Erie and gave me an additional $116 discount! Shouldn't Erie be doing that? Herring and Bickers called me back with another Erie quote today, he was incredibly helpful, and friendly. He gave me more customer service today than I've had in three years with Knox. This guy gave me the identical policy, which was easy being an Erie agent, and another agent in the same town beat Knox price with a stick! It was not as good as Geico, but more than $400 bucks less and had Geico not already charged my card, I would have paid him more to be my agent just because he provided excellent customer service and listened to me. I was shocked to learn you could get such different prices from the same company using another agent. He also explained he could save me even a bit more if I lowered what he, Geico, and Progressive thought were some coverages I really didn't need. All things Knox should have tried to help me with. I will miss Erie, but not this agent.