Horrible customer service. Every time I pick up the phone I speak to the office manager, she yells,…read moreinterrupts me, berates me, and has lied to me about resources and who to contact about certain thing. State farm insurance is great, it's cheap, but do whatever you can and what's in your power to steer clear of Bernell Hunter's office until Melanie/Melody? is gone.

From the owner: Our goal is to help people recover from unexpected losses. These may include but are not limited to…read moreauto, home, life, or health insurance needs they may incur. We work with you to meet your individual needs and goals. License #: FL-A126165

Had Sihle for two years as my insurance broker. This company cannot seem to retain employees as I…read morehad four different people handling my policy in the two years with them. When I had a claim I was told to call the insurance carrier directly. When the claim was denied the insurance company wanted information or was going to be canceled. The broker didn't inquire why or even advocate in any way shape or form for me. This company simply gets paid to push paper and be a middle man. I removed my policy from them and signed up with a new broker who intervened on my behalf and straightened out the mess with the insurance carrier like Sihle should have done. I would not recommend Sihle as an insurance broker. My advice is to find a reputable insurance broker that cares about their clients which Sihle is not.

I can't say enough positive things about my experience! We were very displeased with another…read morecompany that spent weeks delaying our close on our house. I emailed Traci Sihle at the crack of dawn, past the 11th hour and she directed me to their hotline. I dealt with Jessica and she had everything completed, delivered to our mortgage and signed within 2 hours. She was efficient, kind, and on top of it! Even called me back to explain additional things to me that I didn't understand. I HIGHLY recommend them!!

I've had Jan as an agent for over 4 years now and I've had nothing but good experiences. She is…read morevery knowledgeable but not pushy like some other insurance agents. Her staff is also always very friendly and helpful. They called recently to do an insurance review to make sure I had all the coverages I needed and that I was getting all the discounts I qualify for. While it sounds like it would be a sales pitch to get more money from me, I actually ended up dropping one coverage to save some money and finding out I was missing a discount. So it was well worth the time. I 100% recommend Jan as an agent. My State Farm rate is just a little bit more than one or two other insurance companies, but I would pay a few extra dollars a month to get the personal help that Jan's office provides.

Buyer beware!!! This was absolutely the Worst experience…read moreever! Agent allowed my policy to cancel due to their own failure to process payment correctly. Policy was voided 6 months before I figured out what was going on. Office manager (Samantha) was extremely rude and condescending. She avoided my questions and continuously denied responsibility. When asked, she wasn't able to produce documents to back up her claim that she contacted me. Office refused to allow me to talk to agency owner. This office dropped the ball during hurricane season and left me high and dry with no remorse.