Best insurance agency out there. They provide exceptional service all the time. A+++++read more

WORST CAR INSURANCE CUSTOMER SERVICE TO DEAL WITH. I had been with Malcolm & Parsons Insurance for…read moreyears. They constantly went from Liberty to Safety with higher and higher yearly rates. I own my car. I had never filed a claim or had any accidents that required a claim. I let my husband use my car and he got in an accident. He used my car only twice. All of a sudden, my premiums are threw the roof. My husbands name is not on my car or insurance. My premium went up to $4500.00. I kept asking them why so much. I never got a straight answer. I came to realize that they were charging me for something my idiot husband had done. This expense should be on his insurance, not mine. Finally after a screaming match with them for not posting my payments saying I never sent in check when I had the receipt and saying my coverage will be cancelled, I lost it. Don't charge me an extra $46.00 for a billing fee and another $25.00 for late fee when they misplaced my payment. I tried telling them that they are over charging me, I looked for new insurance. I went to A-Affordable Insurance and my premium went from $4500.00 down to $1027.00. I am now paying nearly $3500,00 less for the year. Malcolm & Parsons & Safety Insurance have screwed me over for the last time. People should not give them any business. After getting my new insurance with awesome customer service at A-Afforable, Safety has a nerve to send me a bill for $11.27 balance due. Seriously...

After a terrible experience with Liberty Mutual, it was time for me to locate a new insurance agent…read morefor both my home and auto. A friend recommended Lovely Agency and I stopped one morning with my insurance coverage printouts from Liberty. The people here were, so friendly. The looked up what they would have charged to insure my old vehicle before it was totaled by the other driver. It turns out they would have insured me with better coverage for about $200 less. My brand new car with better coverage cost about $100 more than my 2005 was costing with Liberty Mutual. This is pretty impressive considering I was also supposedly getting a corporate discount through my company on my Liberty plan. My home owners with better coverage came out to about $200 less as well, but they suggested that it be moved when my policy was up for renewal. The agent pro-actively emailed me about a month before and asked for some information she needed to make the switch over for me. She also called to confirm everything was switched over. In addition, I received a hand written thank you card for my business just a few weeks later. This experience is starkly different than the service I received from Liberty Mutual. I needed to call multiple times to get a response to any of my requests. In some case they never returned my calls at all. Lovely Agency is all about service and they have very competitive rates. I can't recommend these folks enough.

I have been doing business with the Lovely agency for years. It is a wonderful feeling to have an…read moreagency that treats the customer like a family member. The agency has always responded quickly to phone calls, emails and questions regarding correspondence that I might have received. I am always Guarenteed a warm welcome and conversation when I have gone to the office directly. If you are looking for knowledgeable, considerate, honest and a hard working team that really puts the needs of you first then stop by 6 Railroad and see for yourself. Erica and Lori will be more than happy to service all your Insurance needs. I have my auto,home and business all at the Lovely's.

I have brought all of my insurance policies to this agency. They are prompt and…read moreknowledgeable--always there when needed. They do not provide only auto insurance but business insurance as well.

Just a word to acknowledge the good work and excellent help from Christopher in coordinating the…read moreregistration process for my new vehicle. This agency continues to do a great job for us. They're responsive and professional

Paul was very helpful to assist me with my auto and home insurance from star to finish. I would…read morehighly recommend this agency to others. Excellent rep! KV

Paul Cantiani Jr is as good as it gets for an insurance agent. I used several companies before and…read moreI thought I was getting the real deal until I came here. The service is incredible! He listens to everything I need but then gives me something even better! The turn around time is so fast and hes just a real person! I have 2 home policies, 2 car policies and soon to be more. In the short time I have been there I have converted 3 other people over to him because the service is just that good. Take a step back and review your policy then call Paul!

About ten years ago I got my first car after college and needed insurance - my landlord happened to…read moremention O'Brien and Gibbons down the street so I walked down there, spoke with them, and I have had nothing but positive experiences since. They'll do the legwork to shop around and find prices on bundles- it really starts to add up and it's much easier than trying to obtain quotes from a bunch of insurance companies yourself (to each their own, but it's not my cup of tea...) Also - ever called a large insurance company and needed to speak to someone? How many phone trees do you go through, how many people do you need to re-introduce yourself to before you get to the person that can actually help you? The main reason I love this place is calling them and- nines times out of ten- the person who can actually help you picks up the phone within a few rings. I'm *consistently* amazed at that in this day and age. I strongly recommend O&G.

I just wanted to let everyone out there know how fantastic their customer service is. I lived in…read moreBoston and was recommended to them by a friend. I was a little wary at first because they were located in Worcester, but it turned out to never make a difference. First, when I signed up, they saved me a good deal of $ on my insurance, while getting good coverage. Second, for the years I was with them, I never had to go to the DMV to renew my registation... they took care of everything! Third, if that wasn't enough, when I moved to CA, they offered to take care of cancelling my policy for me and returning my plates to the DMV if I mailed them to their office. They made my life so easy! I wish they would open a CA office!

Long time establishment in the community, providing auto insurance. Friendly, professional and…read moreknowledgeable

I've had my insurance here for a few years now, and the employees there have always been great…read more Just recently I bought a newer car, but I had a bunch of problems with my paperwork. They helped me figure out everything so I could get it registered, plus they got my plates for me. I couldn't be any happier with the service there.

Shout-out to Wayne at Wiersma Insurance. After waiting well…read moreover an hr. at the DMV in Milford, I was informed that I did not have the necessary insurance documentation needed to complete my transaction. I returned home to Whitinsville and straight to Wiersma. Wayne promptly completed my paperwork, adding the necessary insurance documentation and arranged for a courier to take the paperwork back to the DMV. That was above and beyond my expectations. Thank you!

I need people to understand what they are getting when they go here. After corresponding for one…read moreyear with Wayne, I finally decided to make the change to switch insurance companies. In that one year communicating, I told Wayne MULTIPLE times I DID NOT want Plymouth Rock and told him why. He assured me that he would be my go between and not to worry. He also said that he increased items on the policy for a lower price than what I was paying. Actually, he increased one thing and lowered 4 items, one went from $150K to $60K. This is for replacing personal items. I cannot replace everything in my house for that amount. He also said that if I don't use the online interaction with Plymouth Rock that they would charge me $30.00 to get a paper policy. I just received both car/home policies. He charged my CC for both policies in full, but neglected to tell me that if I cancel the policies, Plymouth Rock will charge me (but told me about the $30 to print a policy). Also, after telling him how pissed off I was about the bad information he did not supply, I said I wanted to cancel the policies. He said that once I get a new insurance company, it will take two weeks for them to get my money back, and it will not be back on my CC, they will send me a link to print out my own check on regular paper. He has washed his hands now and doesn't help me get my money back in the manner in which HE TOOK IT. So if I switch I will have $6000.00 tied up in insurance for a minimum of two weeks because of Wayne Wierma LEARN FROM ME, STAY AWAY.

Vickie was our agent. First time using Guard. AWESOME experience. Shopped around for a new…read moremaster insurance policy for our condo. Guard had the best price AND the best customer service of any of the agencies I contacted. It was a no brainer to go with Guard and Vickie was an absolute all-star. She guided me through hard choices on coverage, gave me an unbeatable price, and were a pleasure to work with the whole time. It is 100% worth at least getting a quote from these guys. I was so happy that I took time to write a yelp review, not something I do frequently.

Disappointed in Guard Insurance. After a catastrophic fire completely destroyed a three-family…read morehouse I own, I needed help getting a copy of my insurance policy and interpreting certain terms in the document. The staff at Guard Insurance (a) had no copy of my insurance policy in their files and (b) had to forward my questions to the insurance company for answers rather than themselves being competent enough to help me interpret those. At one time they even directed me to the "parent" company Quinn Insurance for answers. I was naive enough to think Guard Insurance represents my interests. Through this devastating experience I have found out that they truly protect the interests of the Insurance companies they sell policies for, not the customer. Buyer beware.