Worst customer service.. Never been accurate , even lie to customer…read more.. Over 2 1/2 months of waiting to cancel the service and refund.. Are they discriminating??????

I had a great experience working with PJ for coverage on an investment property in Worcester. PJ…read moreworked hard to find me a very good rate out of everyone I've been quoted by. We will be doing business in the future.

For the last decade + my small business had held Workman's Comp and Liability insurance through…read morethis firm and my contact there, William Wence, has held a standard of both professionalism and personal service that extends far beyond what I can convey in words in a short review. I am not big on leaving reviews online, but closing my business down and moving on with my career would not feel complete without highly recommending Mackintire and thanking Bill Wence for addressing all my needs in such an amazing manner. Highest regards.

From the owner: As an independent insurance agency that has long-served the Marlborough, MA area, we personalize…read moreour service to represent your insurance coverage needs and best interests. We have long-established partnerships with multiple insurance companies, therefore we have the ability to offer you customization, choice and a level of consultation without the limits found with just one direct writer or online insurance provider. We'll partner with you to research your options and craft a personalized and competitively-priced insurance protection program just for you. As one of our insured members, your financial protection is important to us. Gaining our insured members satisfaction and peace of mind is our main goal. Our staff at Mackintire Insurance will be there for you every step of the way to make sure that your claim is settled quickly and fairly should you ever suffer an unexpected loss. After all, insurance is really a promise to get you back on your feet should something unexpected happe

The shop that fixed my car put me in a rental, with the allowed amount covered by Amica, but then…read morewhen it cane time to pay, Amica wouldn't pay the full rental invoice. They don't tell you they won't pay for taxes or fees, like other companies do. So you will owe for your rental if you use them.

We have been with Amica for decades. They have always handled claims promptly and efficiently. Very…read moreeasy to work with. Highly Recommended!

Working with Sophie has made stressing about car insurance a thing of the past! She was receptive…read moreto my concerns, but was able to personalize a policy to my needs. I know that when I email Sophie I will get a response within hours the latest. She strives to make sure her clients are getting the best bang for their buck! I highly recommend working with Sophie if you are looking for someone who is personable, has a strong work ethic, and genuinely loves what they do!

From the owner: At Liberty Mutual, we specialize in writing auto and home insurance policies for clients seeking to…read moreprotect their most cherished assets.

Poor handling of my case. While my car was being reviewed for a diagnosis, LM decided that they…read morewould not cover the cost of the rental car which had been approved. I got stuck with the bill and no payment for the work that was done on my car. I have been with LM for over 30 years as a loyal customer and this is the treatment I received. Seeking a new car insurance!

In 1974 I insured my first car with Liberty Mutual Insurance, the insurance cost more than the car,…read morebut then again, I was 17 and my clunker only cost $100. Since then, I've had a great track record, never an at fault accident, and only had a few small claims (glass breakage for example). On occasion, I'd compare their rates against competing carriers, and found them to be competitively priced. Their service was good, though rarely required. I also had an apartment, then a condo, then purchased a home and umbrella policy, all subsequently covered by Liberty Mutual. That added up to four decades of premiums, with negligible claims. Succinctly said, that's a long term relationship, with a great loss history. So one would expect, that type of loyalty would be returned in kind. Let's fast forward to 2013 when I purchased a small boat, and called Liberty Mutual for insurance. Insurance for non-speed boats, is very modest, and Liberty quoted about $170, which sounded reasonable. Meanwhile Progressive contacted me (likely from the boat registration) promising easy online service and great rates. So I did as they suggested, went on line, and a few minutes later purchased boat insurance for $110, for the same coverages and deductibles. While on-line I called their 800# and spoke with a representative promptly. Though the premium dollar difference was small, the percentage was significant, and I made a mental note to check my auto and home rates on the ensuing renewal. A year later, my 2014 Liberty Mutual auto insurance bill arrived with a fairly large increase, raising the premiums for my two cars to $1,593, a 6.3% increase from the prior year. That seemed significant in an era of low inflation. My cars were a year older, but my premiums were increasing at a rate well over the rate of inflation. So, I decided to compare prices and was shocked at the findings. Every car insurance carrier contacted was significantly lower than Liberty Mutual Insurance. We're not talking about $100 lower, I was quoted rates that were 25% to 60% lower for the same deductibles and coverages. I also requested home owners' insurance quotes, and found that everyone was much lower for that too. I called my Liberty Mutual representative to ask if there was some mistake. But they confirmed the rates quoted by Liberty Mutual were accurate, in spite of my great loss history. They even asked me to make sure my quotes weren't for six months (that seemed to be an out of touch statement from my carrier of 40 years). Why such a large premium difference? Is their service much better than other insurers? My experiences with them were quite satisfactory, but I know someone who had a very difficult time getting paid for damages to their home. Online reviews were mixed for all the carriers. So what's up with Liberty Mutual, is this a buyer beware tale? Perhaps they've decided that personal lines accounts aren't worth their time, or they want to move away from this market, or perhaps it's their beautiful brick and mortar headquarter expansion that explains the difference. Then again, it probably didn't help that their CEO was paid "an average of nearly $50 million a year from 2008 to 2010, making him one of the highest-paid corporate executives in the country" according to the Boston Globe. Last year their CEO was paid a more modest sum of "only" $14 million. Well, I'm glad Liberty Mutual is doing so well, though I'd rather not be donating so much to their cause. So, after 40 years, I moved my car insurance to GEICO. How did GEICO's rates compare with the Liberty Mutual auto insurance quote of $1,593? GEICO's quote was $704, for two cars with the same deductibles and coverages. Of course, the thought occurred to me that GEICO's rate could be a loss leader, a thinly veiled attempt to glean market share - then hitting customers with a dramatic price increase in ensuing years. What happened one year after moving my insurance to GEICO? Their rate increase was a modest $30, and increases have continued to be very modest. And what about the boat insurance from Progressive? Well that went down 10% to $100 a year. Bottom line, regardless of your loss history, perceived rates, or longstanding relationship, consumers should compare insurance rates frequently, or work with an insurance agent who will do so on your behalf. And if you happen to have Liberty Mutual for auto, home, boat, etc., check your rates now!

My insurance policy was canceled and I did not know that. I was informed about this through a…read moreletter from RMV telling me that my insurance was canceled. When you take out insurance through an agency, the minimum you expect is effective and qualified communication, but this is not the case with G & N Insurance. When I called to resolve this situation with G&N, they told me that they could do nothing and that I would have to take out insurance with Progressive or Geico. Why does G & N exist even if you can do it all online? Terrible experience!

Worst insurance company, they sold it to a larger company out of Rhode Island and abandon the…read morecustomers they built off of. Had an auto payment set up AND they lapsed in taking payment until I told them. Poor customer service, left a message for Zack Gould (my agent) 6 times - never got a call back. Spoke to 3 of his staff asked them to get him to call me ... nothing. BUT the bum was able to send me an email to ask for money for charity. I've cancelled everything with them - my home, my car and motorcycle. A customer for 10 years and never was I ever treated so poorly.