I had a very disappointing experience. From the start, the service was unprofessional and lacked attention to detail. Communication was poor, and it felt like my concerns were ignored rather than addressed. The quality did not meet expectations at all, especially considering the price. On top of that, there was a noticeable lack of accountability when issues were brought up. What's even more frustrating is the pricing. Last year, I only paid $300, but this year I was charged $750--even though only two additional documents were added to my paperwork compared to the previous year. The increase feels unreasonable and unjustified. I also had to repeatedly follow up with them just to get updates on my tax return, only to find out that it had essentially been forgotten. This lack of communication and responsibility made the entire process even more frustrating. Overall, I would not recommend this to others. There are definitely better options out there that provide more value and better customer service. read more

I was promised a referral payment by office manager Kim, she did not pay me and came up with every excuse as to why she could not. I would give 0 stars if possible. Do not utilize liberty tax!!! read more

Went to liberty tax on yopp rd and had patty she was very polite professional and knowledgeable also was covering whole office by herselt. Worked out the best deal for us using all the discounts we were entitled to. We have used liberty for a number of years and always 5*****service there. read more

My husband and I went to Liberty Tax to have our taxes filed this year. Our tax preparer was preoccupied to say the least! Complaining that he had other appointments and a conference call he had to deal with. We asked if we could have the other gentleman who was in the office at the time and had no customers with him prepare our taxes seeing this man had appointments and a conference call. (By the way we had also made an appointment) He told us he would take care of our taxes and continued to act bothered. After our taxes were prepared he attempted to charge us over $700.00! Needless to say at that time we left! I later received a call from the tax preparer telling me he could take the price down by 200.00. I told him my husband and I would return the next day.When we returned we got to meet with another tax preparer who was very nice and was trying to assist us even offering a coupon for a free tax preparation. When he opened our file to my surprise it not only contained our tax information, but another customer's private information! Even that tax preparer seemed alarmed at the severe mistake. Unfortunately our original tax preparer came into the office and told us he would finish our taxes even though we requested to stay with the other gentleman. Our original preparer then refused to honor the free tax preparation coupon stating "it was only for new customers." We then complained about the price and questioned it's validity our tax preparer became visibly angry at us for questioning him and then went to speak with "Cindy" the manager, who we later found out is actually the owner. He came back and told us that she said she would give us the same price as last year only problem was the price he gave was over 125.00 higher than what we paid last year. When we questioned him and explained the amount we paid last year he dismissed us and kept the price the same. Needless to say we just wanted to be done with the whole ordeal so we paid the price offered. When we got home that same day we found the receipt for last years taxes that proved we were right. My husband then called Liberty Tax to speak with "Cindy" or another manager and was told no member of management was available to speak with him and they would get his information and have them return his call. Needless to say NO ONE ever returned his call! I believe Liberty Tax is attempting to rip off hard working men and women in Jacksonville, NC and no one should have to deal with their shady business practices! After further research (went to the better business bureau site) I have found that I am not the only one that has had problems with them. So to make a long story short, due to Liberty Tax's dishonesty, inflated rates, and poor customer service we will never again do business with them! read more