Very disappointed. I've been going to Liberty Tax for a few years now, never had a problem. According to one of their employees, if you've used them before, they use last years taxes as a guide to compare & find any changes that might have occurred. Nothing changed, in terms of my taxes, and I gave them all the tax forms they needed. When they finished my taxes, I was a little surprised that the IRS wasn't demanding as much as they did last year, but I wasn't going to argue with it and I hired "professionals" to handle my taxes for a reason. I paid the amount asked for and thought all was good. Fast forward a week ago when I get a letter from the IRS stating I owe $2k for not inputting the dependents line correctly (again, nothing has changed in terms of my taxes)! I hate surprises, so you can imagine how disappointing this is- not only having to pay extra for something I thought was already handled, but now I have to find a new tax provider. read more