I needed a new CPA after my divorce my first choice was a big name in a big office with lots of…read morecredentials, and I ended up with a lazy CPA with no integrity and lots of plans to ski that year. Next, was a clearly brilliant bookkeeper who was very secretive and I'm sure up to no good and so my search continued meeting 3 more just like them and then I found Michelle! I'm so lucky to have someone who I can trust, who's professional and never shames me when I miss a deadline and could charge me more than she does but she doesn't. The good ones are like finding a grain of rice at the beach. Michelle had my highest recommendation for general tax preparation or if your taxes are a bit of a mess she loves to help people get back on track.

Michelle is a very special, service-oriented CPA in Cloverdale, CA. My husband and I used her tax…read morepreparation last April. Her work was thorough, analytical, and timely. More than that though, was her willingness to brainstorm on how we might set up a winery, and periodic advice on tax withholdings. Michelle makes time to answer questions, explain the regulations, and participate in your business plan. It doesn't get any better.

The whole staff was amazing and knowledgeable. They helped with all our families questions and…read morewere so courteous with our schedule. The front desk was sweet, smart and informational. She gave us directions that were spot on and so kind with gave us drinks when we arrived.

Horrible women. Horrible service. MEAN. Actually mean and incompetent. AVOID this office at all…read morecosts. They also overcharge and are nasty about it. They will look at you and judge you and humiliate you. Their are no good people at all at this office. Just avoid them. Go anywhere else.

Carolyn does our taxes every year and she is amazing. They're fast friendly We just drop them off…read moreShe calls us in when they're done. Thank you so much.

I have worked remotely in the web/mobile tech space for nearly 20 years and have always done my own…read moretaxes. This year, however, with some additional expenses from my late mother's estate, and a larger than normal Federal Tax Refund ($14,599), decided to bite the "filing fee bullet" and get a refund advance. Went to the Jackson Hewitt office in Coos Bay Oregon with my (already completed) IRS Form 1040, W2, ID, etcetera. It takes a couple of hours but everything gets typed into their system and the lady helping me tells me what I already know (I'm getting back $14,599) and says I will get an email with "my choice" of the "Go Big" refund advance loans in amounts from $3,500 to $6,000 through their partnership with MetaBank and then tells me that my filing fee is $290.00. I'm thinking that's a bit steep for an easy Fed only filing fee, especially since I could have just clicked a button and e-filed my own return if it weren't for needing an advance, but I go ahead and pull all my cash from two accounts ($220) and then call the CEO of the company I work for and borrow another $70.00 so I can pay the fee. It's been well over three hours at this point and I have missed 1/2 a day of work as well. I then drive the 30 miles back to my house and open the email from JacksonHewitt@MetaBank.com which reads: "Sorry WILLIAM, Based on the information you provided, MetaBank® could not approve you for a Refund Advance loan at this time." AT NO TIME did the "Licensed Tax Professional" advise me that there was ANY chance of not even getting approved. Or advise me that it may be smart to apply as well for the regular "no fee" advance that I prequalified for ($200 to $3,500) "just in case" I wasn't approved for the "Go Big" advance. No, instead, even though she KNEW this was all the money I had in the world, AND listened to me as I called and asked my CEO for a loan, let's me leave with what is now my 2nd exact copy of my 2018 Federal return (now filed) and a receipt for the $290 buggering I just took. Well, you say, perhaps she isn't at fault (it wasn't on purpose). I would actually agree with you to a point. I do believe she had no way to know that I would be denied. However, with "30 years of experience" as she put it, and what I found later in the reviews of Jackson Hewitt on Consumer Affairs (literally a COMBINED score of ONE STAR - worst I have ever seen) that this issue is far from an isolated problem and actually seems to be an aspect of how the company does business. Check it out for yourself here - https://www.consumeraffairs.com/finance/jackson_hewitt.htm