The supposed worlds greatest bank needs some training and staffing. I used to sing their praises,…read morenow I can't get helped. Looking for options at this point. It used to be the worlds greatest bank. So yesterday after posting this review I called in to make an appointment for help. After holding for over 30 minutes I hung up. This morning I went into the bank again and it was quiet with a different associate who helped me with my wire transfer. Both employees who were there yesterday were friendly and the experience was good. If you are reading this Mr or Ms manager, you need sufficient staffing during peak times. Tyler Kinney, store lead associate was very professional and knowledgeable this morning. He gets five stars, I am changing my rating to 4 stars overall.

Based on my credit card processing experience with Umpqua I wouldn't go near the bank. Horrible,…read moredishonest company. I cancelled months ago, jumped through hoops, sent a fax, whatever they asked. One more time they billed me the monthly charge despite the fact I haven't used them in Many months. Yeah, STAY AWAY.

I have got to say as banks go this one is legit. I have never had to wait too long in line on busy…read moredays, and when you reach the window the tellers have always been polite and correct with me. Great location with plenty of parking.

Very sad. I have been with this bank for at lest 30 yrs. I…read morenever have to wait in line very long but the customer service is a thing of the past. Anything beyond the usual, they have sent me home to go online. The last time I had some trouble with Zelle, I got No help at all. The clerk demanded that I have to download a new app. on my phone. No help in house ! I left without getting my issue resolved again.

I have done business with dozens of banks in several big cities but no bank has ever provided the…read morelevel of customer service that the Coos Bay branch of Oregon Pacific does. They make a point of remembering you. That's important when you are deciding who to place your trust in. They are always friendly, knowledgeable and 90% of the time, I can walk right up to a teller ... who, by the way, is seated at a desk instead of behind a cold counter.

Please refer to my Yelp entry of Oregon Pacific's home office in Florence Oregon. I have documents…read moreto support my claims and would share them with anyone interested. Please think twice before doing business with the trust department of this bank. Bottom line...thanks to local professionals and Oregon State bank regulators some funds that would have otherwise been lost have been recovered and changes have been made at the state level in bank review policies for which I've been thanked for bringing these things to their attention. One thing that gives me strength is knowing that these people will have to look at themselves in the mirror every day for the rest of their lives.

Always friendly and professional. Attractive environment inside and out. Highly recommend Coos Bay…read moreBanner Bank.

Thank You for your continued service. I have been banking…read morewith Banner Bank since they accqquisitioned American West Bank in Sutherlin, Or. I have not been accepted for any loan application amounts despite having had a checking account in good standing. My service fees have increased and they discontinued my in-house credit card to my dismay. My bills were current until misfortune and theft occured. Totally Disheartening... wasn't there when I needed. Friendly and convenient at all locations. Still interested in doing business...

The worst thing that happended was Umpqua Bank being taken over by columbia bank. The management…read morereally doesn't care about their customers. That small town ambience that was part of the Umpqua services no longer exists and has been supplanted by BofA and Wells Farge business practices. I'm looking for another bank. BTW - online banking is much, much slower...

The local banks are full of nice welcoming people. But the corporate from the new business is the…read morenew fault. Getting real tired of deposits takes several days to clear. Causing me late fees on bill payments. Local bank doesnt handle atm deposits anymore, leading to 3-4 handling time. Tired of not having my money like I used to. Completely done with this company. Umpqua was great. Columbia is a joke.

I could not get logged onto my account so I had to call the credit union. What a joke!! I waited…read moreon hold for 15 minutes, finally gave up because my break at work was over. I called back and waited another 10 minutes, still didn't get a person, just an automated system saying to leave my number and someone would call me back. We live in North Bend OR, a small community. I should be able to get my local banker quickly and easily. Their phone service is TERRIBLE! Tempted to change over this. I should be able to ask a real person a question on my 15 minute break for christ sake!

They want to charge you $1.50 for an ATM withdrawal even if you are with a credit union. Not cool.read more

To Whom It May Concern: I was a US bank customer. I was treated like unfairly,rudely, talk down…read moreto. People at the North bend, Oregon Branch were unprofessional to me.I didn't do anything wrong. A lady named Melody on the 1-800 number was so mean and rude,yelled at me..When I asked about what was going on and why my checking was being closed. They wouldn't tell me. This is a shady bank. Word of mouth is everything is this town. I wouldn't recommend this bank to anyone.

Very nice people and very helpful. Good credit card and loan rates. A good place to bank. The…read morebankers are very friendly and extremely helpful they make banking easy.

I am a 78 year old woman and had asked the North Bend Oregon office to set up an inherited IRA…read more Initially told me that they could provide this service. Codi Wallace called me and said that the Chex Service they used said I was involved in fraud. This was definitely not the case and I obtained a copy from the Chex Service which indicated no information available. I have been banking since my teens and never been turned down. I called Codi and asked to speak to the bank manager. Codi put me on hold and I never was referred to the branch manager. I went to First Community and was pleasantly accommodated. I do not know what is wrong with Banner Bank but I would not recommend them.

If I could give this branch -10,000 stars I would. Horrible customer service. Worst ever…read more Non-empathetic and incompetent women work here who are unwilling to listen or think outside of the box. I am so glad I don't do my banking with this branch. Amber, the manager, and her uneducated team need to take some classes in customer service etiquette. I'm spreading the word amongst our citizens to pull their money out of this branch!!