Jessica at Envoy made our home buying experience VERY great and smooth. Every person at Envoy that…read morewe encountered was nothing less than great! They are definitely the type of people that you want to do business with. I wish I could give them 10 stars. Thank you, thank you, thank you!!

I switched to Allstate when I bought my house on recommendation of my mortgage company, and I have…read morenot been disappointed. This office is amazing! All the staff is so friendly and helpful. They are excellent at explaining the sometimes confusing ins and outs of insurance. Dan set up my initial policy a yr ago and was excellent. At my yr review I sat down with the owner, Julie, and was very impressed. She took a lot of time with me reviewing my homeowners, umbrella, and auto policies for any ways to save money or for important things I may want to add tailored to my life. Whether you have Allstate or not I highly suggest sitting down with this office for even an estimate. They will do everything to get you the best price for the best coverage. PS the homeowners policy was HALF the price of all other companies while still being well covered, which is why my mortgage co steered me in their direction!

We have been using this office for our insurance for a few years, and we have had great service! I…read morecalled in last week to let them know of an update, and the individual that answered the phone let me know that she made a note to call me back if she didn't hear from me within a few days. Their rates are the best (for us), and we couldn't be happier with the service (they have never tried to push any products or additional coverage). They are always more than happy to go back over our plan to make sure that we are saving as much money as possible.

Dave is a professional who helped me tremendously. I look forward to working with Dave annually.read more

I've been filing my taxes with Alpha for a few years now, and as a freelancer with complex returns,…read moreI couldn't have asked for better help and guidance. Dave had been invaluable in navigating my finances and I highly recommend Alpha's services.

I went in yesterday for an appointment to discuss plane tickets, hotels, and attractions for an…read moreupcoming trip. I scheduled my appointment with Carly, but she was busy when I arrived, so a woman who said she was her manager took me instead. This manager was one of the most unpleasant people I have ever dealt with in customer service. She was rude, dismissive, patronizing, and the whole interaction felt more like a confrontation rather than getting travel advice. She talked down to me the entire time, looking at me like I was stupid anytime I answered her questions. Carly was wonderful, exactly what you'd expect; she was kind and very helpful. But her manager had an abhorrent attitude and should not be working customer service in my opinion. As a manager, you are the face of your location, you set the tone for your environment. Whoever this woman was, was not that. Her position should certainly be reevaluated and she should be retrained at the least. Props to Carly for being great.

Have been a long-time AAA member. The Hamilton branch has good customer service. Typical stop for…read moreme is to get a map and whatever brochures available for the region we are traveling to. Stopped in recently to request information on the Finger Lakes region and was greeted promptly. Along with requested items received a few tips on a couple of attractions in that region.

I felt impelled to write a review here for a great company and great financial advisor. Dennis and…read morehis team are hardworking and give the best advice. I am in CA and know him through my Mother and Sister in Cincinnati. I trust they are always doing what is best with my investments. It is one less worry among all my problems. Thank you Dennis and your amazing team. Always there to help.

Brian always comes to the table very prepared with money-saving options, no-pressure options, and…read morethe items that fit my personal needs. No hard sell, just honest open dialogue.

Not sure why Mr. Ackerman is soliciting my business with a photo of my home when I don't live…read moreanywhere near him or his office. The only thing that might be more offputting is seeing that others have complained about the exact same thing and he asks for their name and address to take them off whatever list he's using rather than acknowledge it's unwanted and discontinuing the practice. That tells me he's willing to bother an unlimited number of people with these mailings in exchange for the few he might hit on. Hard pass, Brian.

Personalized service, and knowledgeable staff that I am happy to recommend to my clients!read more

There has been several good employees over the past 8 plus years I've worked with them…read more Unfortunately, the amount of time that it takes to perform a simple transaction is longer than it would take to steal gold from Ft. Knox. It's hard to have confidence in some tellers based on the fact that they haven't grasped the wise saying that you should dress for the job you want and not the one you have. I'm hopeful that in time they will learn these basic rules of achieving success. It may just be time to move to a bank that possesses more ATM's and values its customers time.

Great customer service. Extremely friendly and helpful. I have been banking with Keybank for over…read more40 yrs. I highly recommend

Worst experience there ever. Today was by far the worst. To start off I walked in around 12:20pm…read moreand there were 3 people a head of me. One young man being helped by the person at the counter, and two others standing and waiting in line, and there was a male black branch manager sitting in the office, who didn't seem to care at all of what was going on out side the little office box. The female bank tiller that was helping the young man was taking so long that the 2 customers ahead of me left after what seemed like 15 minutes of waiting. That should have told me to leave as well, but no I stayed. Anyways this older male white male walks in about 5 to 7 minutes later and I thought, oh great relief. He logged in and since the other two customers left, I was up next. I walked up to the till and told him I wanted to a debit card out that I received from work. He asked twice if I had an account with key bank and I told him both times I don't, and that I just wanted to cash my key bank card out for $398.50. I then gave him $2 extra dollars so he could just even it out to $400.50. Well evidently the $2 dollars really confused him because he didn't understand why I was giving him two dollars. So he proceeds to punch things into the computer and starts pulling money out. When I say this person needs training he needs extensive training. He counted the $398.50 three to four times. On the fourth time he placed it near the window so I grabbed it and then he told me to put it back so I put back. I didn't realize he wasn't done, but it seem like it confused him to a point where he had to recount the money, again! Then he asked why i was giving him the $2 and I told him again the amount on the card is $398.50, so the $2 is so that you can give me $400.50 in large bills. I stood there for a bit of time and I see him messing with the computer. By now My patients have gone and I'm getting really upset. He then puts all the money back in to the register and takes one of the $1 dollars I gave him and he puts it in the register, leaving $1.50, my wallet, my phone, and key bank card on the counter, and tells me that he put all the money back on the card and that we will start all over! By now I was livid. Yes I did swear and cus but I was really upset. I asked him why he did that, I didn't even ask for that. I told him I wanted my cash taken out of the card, when did I say I wanted you to put it back on the card? He gave me a blank stare like he didn't know what he was doing. Then he goes back to his computer and then he has the audacity to sit there and tell me "I'm not sure what you want me to do, there's no money on this card, and we have given you the $398.50 in cash you can leave now." I lost it. He sat there and lied to my face saying he's given me cash money of $398.50 when he literally put all of the money back in the register and I'm standing there with nothing at all but a $1.50 and my phone and wallet on the counter. I tell him he never gave me my money, and to tell me where is the $398.50 that you owe me, because there's nothing here on the counter. Again he gave me blank stare! He did ask me to stop swearing but after being lied to like that, no it was well deserved. He tried pushing me to the other lady but she said she wasn't getting into this mess, that's how horrible of a job he did, so horrible that his own coworker wouldn't help him. Then he tells me that he needs to balance his register, and if his till is over by $398.50 then he will give me the money. How incompetent can you be! He needs immense training. I just wanted to leave with my money, I was so upset. Then this black branch manager comes over (yes the same one sitting in his little glass office) cause he asked for his help and literally does nothing. The manager just shrugs his shoulders and and says yes. I got no apology! Nothing, not a we're sorry nothing! Anyways the person balances and calls the manager back and now he needs to be audited. By now I've been in there for 40 minutes. Horrible experience ever!