Belinda Schneider manager at Lifetime Fitness- Beachwood, Ohio. This company is SO FORTUNATE to have Belinda. She goes above and beyond on a daily basis. She is a hard working woman and makes the families and children feel as if they are always taken care of and safe. Since Belinda has been in her management position at Lifetime I have noticed (along w others) so many wonderful changes in the programming and childcare ! She is a treasure! read more

This SUMMER camp was the worse. I sent my son there for 1 week and within 3 days I had to pull him from the camp. On his first day he complained about bullying from older children. I was assured by the staff it would be addressed. On his 3rd day, I walked into the camp and overheard my son crying and sitting on the floor in pain. The counselor showed NO concern for my sons safety or well being. My son and another child explained to me that another kid slammed him to the floor over a ball. I looked over at the kid and he was 2X's my sons size. The only response from the director was this year the older kids are tough. Kids will be kids, but the adults must take on some responsibility. If the staff noticed it was an increase in older children, try separating the children by age and add additional supervision. As a parent I am extremely disappointed and hurt for my child. I would not recommend the summer camp or any other activities for children at this facility. read more

while I was in from out of town using the gym (on my fifth day there) I left my ID at my in-laws house. When I got to the gym, they wouldn't check me in, even though the girl behind the desk had checked me in twice previously that week. Why do they put all my information in that iPad anyways....? I understand protecting yourself from frivolous lawsuits, but the lack of creativity exhibited by the staff this morning was utterly astounding. The only positive here is that I'm actually in the middle of a gym membership change now... and I guess I can cross this place off my list for b read more

The gym is fine, equipment is fine. (A sales person) quoted me a rate lower than what they were charging, and continued to charge me the higher rate through my membership. When I called to tell them about this, once I noticed, the person I spoke with was hesitant about what to do and just added a $10 credit towards my account. That didn't even cover the difference in what I paid. I really hated coming here because no one is really straight forward about pricing and will say ANYTHING to sign you up. When I emailed her saying she was over charging me, I never got a response. When I initially emailed for membership options, she responded RIGHT AWAY. Go figure. read more

I was very impressed at first. I signed up right away. However every visit since has been very disappointing. Locker room and pool areas not as clean. No towels in the locker room. Found band aids left lying on counters, picked up a large piece of glass by out door snack bar. Bath room sinks, floors gross. Watched FOUR employes standing around an empty can on the ground for over 30 minutes till I pointed it out to them. how could they not see it! In door pool closed for repair, outdoor pool close 24 hours cause a kid pooped, out hot tub broke, indoor hot tub broke.... Also, members should not talk to life guards on duty unless it is an emergency. My friends and I have noticed it several time therefore we do not feel as though are kids are safe. Most staff member are friendly however some make you feel as though your an inconvenience. I have three friend that want me to show them the place, not sure how that's going to go. I am hoping they will clean up their act! . read more

Wow. It seems like my review was removed. Let's copy and paste it back, there should be no reason to remove a negative comment. Are you trying to hide something, Bill McKiernan? This facility does not care about their members. Amanda Eppele needs to go through customer service training before she is allowed to handle situations at the customer service desk. All she said what she was NOT going to do for me, and what the rules were at their establishment. The rules however are not explained at the time of registering, or in my case, renewing my membership. I have sent an email to Bill McKiernan, General Manager, no reply from him. It seems as though the employees of this facility and company are not concerned when a member is unhappy, don't expect an apology when they make a mistake! Obviously, the business decision to lose a customer's continuous business over $120, was worth it for Amanda, the member services department head. I will make sure word gets out about their inflexibility and attitude wherever I go, good thing a social media review will stay on the internet forever and once you google the names above, this review will pop up for everyone to read. read more

I asked to join on my husband's membership and the manager Claire said I couldn't without him physically being there and he couldn't OK it over the phone. Then she said my children who were with me couldn't use the facilities even though they were already members because my husband wasn't physically there. They were completely unwilling to make an exception even though they know my children who are there every weekend. And I was trying to join as a member! We are all very upset about what happened and we canceled the whole membership. I left a voicemail with the general manager and membership liason person and didn't hear back from anyone. I don't think customer service is a priority for this branch. read more

I have been a member at this facility for over a year and I just canceled my memebership. Horrible service, management does nothing to improve the situation. I've had bad experiences at the reception desk, membership desk, etc. The only staff members with good attitudes are the ones at the kids camp. I will no longer put up with the sarcastic attitude of the staff, I guess the general manager has better things to do than to focus on customer service. My friend has been trying to resolve a membership situation for weeks, her negative review was removed from this website, way to go Life Time!! This is not how we do business in this day and age, word gets out and more negative reviews will come. The facility is clean and the equipment is ok, but you can't overlook the staff and their uncooperativeness. The pool is great for kids, but there are other pools around with far better service. read more

The buliding and the facility is great, the staff is horrible. I was a member for 3 years, I canceled my membership due to customer service issues. There are some areas with better quality of service, but most of the interactions I've had were not customer service focused. Very unfortunate, because the facility is clean and easy to use. read more

I was a former member of Lifetime and wanted to rejoin but after seeing the negative reviews, I have decided not to. Nothing has changed since I was a member last (a couple of years ago) and friends have recently dropped their membership. There prices are ridiculous and it's really not worth it. I agree that they will do anything to get your business. read more

The only thing good about this gym is its size and equipment. The staff is unfriendly and there is a lot of them just standing around, the cost is ridiculous and keeps going up, and the place smells. The only staff members who occasionally say hi and the girls up front checking you in everyone else is busy talking to each other about nothing or standing around doing nothing. read more

Went gym shopping and was impressed with this place. I am currently a member at the CSU Rec Center downtown so that is my point of comparison and highest quality benchmark in the area. Lifetime is every bit as well-maintained and clean as CSU--very important to me. People seem to re-rack the weights and take care of the place and the staff seems to do its part too. Lifetime is huge. Nicely appointed locker rooms and the spinning room rocks. Cafe downstairs and a spa down there, too. This place defines, "a lifestyle destination." The only thing I wish they had were TRX straps. Hopefully I can talk them into them. This place is about $75 per month for a single Gold membership. It is not even worth comparing Lifetime to LA Fitness or the JCC because Lifetime is superior in every aspect. The classes get VERY CROWDED VERY EARLY...like I mean flashback to when you would go on Spring Break, stay at a resort and have to get down to the pool by 7am to put a towel on a lounge chair to reserve it. For an 8:30am kickboxing class...people had already gotten their equipment and staked out a spot at 8:10am! Yep, it was a total estrogen fest of over-eager women. But Lynda is an awesome instructor as evidenced by the nearly 50 people in attendance and her smile and high energy! Want to get your ass handed to you? Take Beth Anne's No Limits Circuit class. And Laura ' s kickboxing class is great, too. I just wish they had more Insanity and HIIT classes. read more

I have been member since it opened and it is nice facility. However, there is only one location in our area. People in Detroit, yes Detroit have 3 or 4. Even Columbus has a few. I loved the outdoor pool area. Disappointed, they open it like a public pool. Memorial Day to Labor Day and when it is cool. We have some beautiful days in September. They like to go with date when convenient and they temperature when it suits them. The pool café and the slides are never open during the hours they publish. They always have an excuse, not enough children, short on Lifeguards, etc. They frequently cut their lifeguard cost by sending them home because it is slow. Then, they say they do not have enough to open the slides. Likewise with the Rock climbing wall is unavailable not staff unless you want to pay for a party. They have so many profit centers. Have seminars that are only to sell services and products. Close lanes in pools for paying pool programs. I believe in commerce, However, I already paid for use. The prices go up and up services go down. Suppose to be 24 hours. read more

The facility is great. The staff, however, leaves something to be desired. The sales person who signed me up was unbelievably rude, misogynistic, forward, and casual--making me so uncomfortable that I try and schedule my workouts so I can't possibly run into him. Lifetime, FIX YOUR STAFF. We don't pay premium rates for weird, creepy, inappropriate advances from your sales force. read more

Nice club but the worst customer service!!

I am a 3rd year member of LT,and comparing to all my old gyms in a town..all I can say is - I love this place:) It designed perfectly,it has everything that you need,the pool is the best!Trainers are very friendly and helpful,and all the stuff are too,the equipment are new and clean and cafeteria is great,food is healthy and delicious! read more

Unacceptable for the most expensive gym in town. The gym frequently closes doe to power outages despite having a backup generator, the sales people hound your guests with constant hard sells, most lockers are broken in some form of another (some of the hinges are broken, some of the locks are easily jammed or outright broken), the free weight area is constantly a disaster zone (I will frequently spend 10+ min searching for things because members don't rerack weights and the staff cleans up once maybe twice a day max), and many of the members do not know gym etiquette (hog equipment, won't allow work-ins, never rerack equipment, flat out use equipment improperly like standing on a surface that is only meant for resting your head on so you see dirty shoe prints all over the equipment), and possibly worst of all is the staff that lie to you regarding guest passes and generally don't care what they tell you so long as you sign up and they meet their sales goals. read more

It has been six days since I joined this gym and so far I am very impressed. The facility is clean, the staff welcoming and helpful, locker room facilities well stocked and supported. They have a plethora of cardio machines including two upper body ergometers (a favorite of mine). As with any gym, staff do attempt to soft sell you on personal training and physiological assessments, but not in an annoying way. My membership included a personal training session. Martin, the personal trainer was very friendly and contacted me via text several times to see how I was doing. Shane, who gave me the gym tour, is always friendly and takes time to answer questions off the cuff and even when he is busy working in his office. Evenings are very crowded and the parking lot is a sea of cars, but early mornings are good. Even with the crowds in the evening, I can get to the equipment that I need. Wonderful assortment of fitness classes included with membership and Jeremy in the spin class does an excellent job. Great smoothies in their cafe and vegan options available including vegan protein. The wet sauna is fabulous and I always use it at the conclusion of my workout. Towels and soap are provided and both combination and key lockers available so you only need to bring the bare minimum with you because they provide the rest. I am keeping my fingers crossed that I continue to have a great experience here. One comment is their Vegan protein has way too much sodium and cane sugar and not enough fiber, but using it on occasion is probably okay. Overall a great gym. I wish the price were a bit lower, but given the amenities, it is worth it. read more

Being LTF is my first ever gym, I would say it looks very nice all around and many different machines and things to do there but looks can be deceiving when you have to open up your pocket book. Monthly dues is pretty outrageous and the TEAM classes are even much so. For the prices of those one doesn't get their monies worth and the monthly due alone should get you a lot at a place like that but they want you to spend more then you should have to. Could use a indoor track to run in the winter and I'm glad it is close to me but one could get more out of a gym like LT other places with out having to empty out your life savings. read more

I have been a member at this gym for over 2 years and love it. The cost is high but to be able to shower at the gym and not be disgusted is a huge reason I was willing to pay. The child center is great and the employees seem to really care as they will learn your children's names. I am all cardio and free weights so I can't really respond regarding anything else. read more

I was a member since they opened up in Cleveland, Ohio and just erecently cancelled my membership, but it had nothing to do with the facility. I simply love it! I just believe that the billing department is not very accomodating. I had to put my membership on hold, and when it was time to return, they wanted to change my rate, this was not acceptable to me because I had a promotional price that they could not come close to nor did they have another plan in the ball park. But even with the billing nightmares it is by far my favorite facility. read more

Great pictures on the website, which is what drew me in. The place is so dirty inside...Dust everywhere, locker rooms smelled like urine, towels had stains on them, wipes on the fitness floor. The worst part was the sales staff was so pushy it made me uncomfortable. It was ridiculous. Never going back to this place. read more

While I enjoy the facility, I must downgrade my rating because of the lack of transparency in adjusting my membership. I was assured on multiple occasions when I signed and after that freezing my membership would be easy and hassle free. This is important to me as I am busy resident at multiple area hospitals with an unpredictable schedule. So cut to the chase - I find out 1 week ago that my schedule was changed to nights for the month of october, and at a hospital on the west side, thus making it nearly impossible for me to make it to lifetime during the week. Thus it would be perfect month for me to hold my membership. I tried to do that and suddenly I have to give a one month notice? I don't understand this at all. I was given no resolution. The only solution was that I pay october and hold november instead. But how does that help me? I will be paying for a month where I can only use the facility a total of 3 maybe 4 times the entire month. And why would it make sense for me to hold November instead? Very frustrated. :( read more

We were members for 3 years, and never once had a positive interaction with member services. Member service is horrible. After annual membership increases, family membership became unjustifiable and was higher than any other club in the area. The "free" childcare is not good: too few adults per kids, too many kids left unsupervised, too great a range of ages put together. On several occasions, I saw children leave the area bruised and/or bloody. The family locker room was frequently overcrowded, not clean and always out of towels. We tried swim lessons for the kids but the instructors didn't seem to care about the kids individually or track improvement. My six year old begged me to stop lessons because they just did "the same thing over and over again." The indoor and outdoor pools look good, but are overcrowded at peak times. The only positive we found at the Beachwood location is the Yoga/Pilates area. There are some good yoga classes. read more

I had been a lifetime fitness gust for almost 3 years and decided to cancel. The customer service and addressing concerns around the gym has become a daunting task. When I had first signed up I had been assured that the gust policy and that over crowding in the gym would not be an issue. As time has gone on the facilities have gotten dirtier, the parking lot and flowerbeds look terrible (including seeing a used condom in the parking lot), the locker rooms and weight rooms are more often than not out of clean towels. The staff seems less and less willing to help and the club manger who i have tried to contact directly MULTIPLE times puts you off to another one of his account managers to call you back, they ultimately state something about "we are sorry" bla bla generic customer service return and that they either cant help or will have to find out the answer... Still waiting on a few call backs. Some of the services the club offers are well worth the cost and I thought the equipment was well kept and the trainers all seemed like a good group. read more