This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.

For a medical place that is putting needles in people the place is not clean, I have been in…read morecleaner gas station toilets.

Just came here for another regular and usual blood test and urine test I normally have to do…read more It went somewhat smoothly in terms of poking to find a vain to draw some of my blood. The only gripe I have this time is that the nurse I had today. Most of the time when I did my usual blood & urine test, especially last time I was there, my nurses tend to usually be very nice, polite and had a decent bedside manner. But this time, the nurse i gotten, I started getting this offensive vibe from her, especially when she asked me to face away from her when I was trying to say something to her (irrelevant stuffs unrelated to this review) while she was drawing blood from me. I understand that due to the COVID19 pandemic, people are taking precautions and Today seems a little busier (likely due to it being around lunch time), but the few moments I was there, it sounded like the other nurses had a bit more better bedside manner than mine to put it nicely. Point is, it makes me wonder if the nurse I had today (while weren't even close to the rudest person I've met nor heard about from other people's experiences with people) had a slight attitude towards me for some reason or if there was just some explainable reason for the less than usual bedside manner.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

With all that is going around us in the world, everything uncomfortable has become the new norm as…read morewe try to adjust with enhanced safety protocols yet still maintain our way of life. I had to get overdue work done and fortunately was able to reserve a last minute cancellation than have to chance a walk-in with wait times. Upon arrival, checking in was flawless and it took less than 10 minutes from the reception desk to getting my examination completed. The office had proper protocols, social distancing was easy and the online system worked efficiently without having one too many people in a shared space. But most importantly, I wanted to highlight the healthcare worker who checked me in. She was friendly, welcoming, and despite having layers of proper safety wear on shielding her face (e.g. extra gowns, facemask, gloves, face shield, etc.) I could tell that she was smiling through her eyes/voice and made sure I felt comfortable through the whole experience. She is the type of character that we need who can make a strange world feel normal again - thank-you to these spirits and all our essential workers.

Waited over a hour because their system wasn't working properly and they couldn't print anyone's…read morerequisitions, had to leave go print it myself and come back. Then came back and Nurse Honey was in such a rush, she showed zero care and aggressively took my blood sample. It was the most painful blood sample I've ever given, felt like she stabbed through my entire vein. Then I got large lumps immediately that looks like cysts around the injection site which I've never had before and I had to ask if that was normal, she just said apply more pressure and went and got an ice pack and held it there for 10 min. I'm pregnant and was there for blood work related to my pregnancy so she knew I was pregnant and should have shown more care.

Just don't come here the first thing on a Monday! Fast and easy blood work right in Lynn Valley…read more I'm sure no one looks forward to having blood sucked out of them but when and if the time comes I go to "Life Labs" the new name for MDS.

This location is NOT closed! I was there today, Sept. 22/21, and it was open. The hours are Monday…read morethrough Friday 7:30am to 3:30pm, EXCEPT every 3rd Tuesday the hours are 12:30 to 3:30pm. Service is professional, and often busy, but they get you in for tests as soon as possible.

My appointment was Feb 23, 2021 at 10.15am. What is the point of booking an appointment when they…read moreserve the next person in line anyway? I exited the line after my appointment was overdue by 5 minutes, to ask what the process was. I was told to get in line. I asked if they would call me when they were ready. They said yes. None of that happened. I ended up at the back of the line, and was served once I reached the front of the line which was 40 minutes after my appointment time. The technician who took my blood had to do it twice because there were too many bubbles in the vial, and therefore not enough of a blood sample. She had to confer with another technician who told her to do it again. It cannot be that unusual to have blood bubbles ending up in the vial? It made me question the competencies of the technicians working there. The process of dropping off samples at the lab was a joke as well. Those who didn't know, stood in line. Those who did know, stood at the entrance causing a traffic jam waiting for someone at the desk to collect their sample. I asked the technician why they didn't just place a box at the front, for us to drop the samples in. She said because they needed to check each sample to make sure it was done correctly. I nearly laughed out loud because the two guys that I saw who had brought samples, gave it to the person at the desk, she picked up the sample, turned around and dropped it in a box! One does not need to hire a consultant to improve some of the processes in this lab. And please don't use "due to Covid" as an excuse for this as well.