The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I had my first mammogram yesterday, Saturday, and I was feeling quite nervous and anxious. All the…read morestaff were very kind and welcoming. Maylin, who did my mammogram, was wonderful--very professional, patient, and friendly. She talked me through everything and made me feel calm and comfortable. I really appreciated her kindness and care.

My partner had a transvaginal ultrasound here and were told that they could control how fast the…read moreprobe went and could stop if needed during insertion. During the insertion and removal of the probe the tech kept going too fast and putting pressure despite telling my partner that they could control it, they let my partner control lining it up but did not let them control the actual speed or pressure despite telling them they could take their time with it. My partner left the clinic in pain and deeply upset and feeling violated and is still in pain 12 hours later. I spoke to the manager who seemed horrified and told me they would talk to their staff but now my partner is traumatized. We usually come here for any ultrasound we need, now we are scared to.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!

I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

My experience at LifeLabs in West Vancouver felt quite uncomfortable. The atmosphere was heavy and…read moreunwelcoming, and basic courtesy seemed to be missing. There was little to no use of simple phrases like "please" or "thank you," which made the interaction feel impersonal. Overall, it felt less like a healthcare setting and more like standing in line for punishment. A more respectful and friendly approach would go a long way in improving the patient experience.

I arrived at 2:20 PM, and there weren't many people there for testing. The woman drawing blood was…read morein such a rush that she switched from my right arm to my left during the procedure, causing a large amount of blood to pool around the needle mark on the first arm, which later bruised significantly. It was just a single vial blood test, and although she seemed experienced, her rushed attitude and lack of care were very apparent. This was my first time at LifeLabs, and it's a bad experience I've never had at other places.

I had a ski accident 4 days ago and was told that a MRI performed by BC Health could take months…read more I've a lot of pain and don't want to give up skiing, so I looked a way to speedy things. Searched Yelp for private MRI in Vancouver and found 2 places. One of them with many reviews and only 2 stars (Argh....) and AIM Medical Imaging with only 2 reviews but both were excellent. I would like to thank Yelp and also the previous reviewers. This clinic is EXCELLENT. I called at 8,35AM and got my exam scheduled to the same day. Clinic is modern, clean and with very friendly staff. After the exam, I went to listen to the doctor who gave me the good news that the anterior crucial ligament (ACL) was not totally torn but....... (Why there is always a "but"???) ... my meniscus had been flipped and are not in the right place. So....I need surgery to be able to walk again. When we left the clinic I was given a pen drive with the images, so I can send for several doctors to listen who is going to perform the surgery. Few hours after the exam I received on my email box the medical report. AIM is also sending all images and report to my Family Doctor. I highly recommend this clinic! Now.....time to search for the best meniscus repair surgeon.....OMG.... Hoping to hit the slopes next year, I wish you all a nice day! :)

We needed to book a lower back and SI joint MRI. I phoned every MRI place in Vancouver and the…read moresurrounding area to get a quote as we needed to do it quickly and privately. This place was the cheapest of them all, and included a consultation with the radiologist after the scan. It was superb!! They organised the scan in less than 24 hours, and the service was impeccable, absolutely flawless. The radiologist provided a really useful initial interpretation of the results, and had them on CD and on a weblink and sent to our family doctor within an hour of the scan.